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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

Please note, the website comments section is not a crisis service, and is not monitored out-of-hours.

Comments are moderated and it may take more than 48 hours for a response to be posted. If you need help in a crisis, please visit http://oxleas.nhs.uk/advice-and-guidance/how-to-get-help/

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

781 Comments

Hello,

Hoping you can help me. I reached out to your services a year and a half ago as I was a struggling with an eating disorder. I had 12 weeks of CBT Therapy which sort of helped at the time but I’m not sure it got to the route cause of the problem and in recent weeks my disordered eating and binge eating has been really bad and I’m struggling and feeling really low. I’d really like to get some further help and am hoping you’ll be able to assist me because I don’t know where else to turn.

Many thanks

Dear Faye

Thank you for your comment and we are sorry you are currently experiencing difficulties. The manager of the service Stavros Markatselis (s.markatselis@nhs.net / 020 3260 1100) will be able to assist you in getting the help you need. He will email you shortly to arrange a suitable time to develop a plan to assist you. Thank you for reaching out to us we will be happy to help you get the support you need.

Kind regards

Sophia Ploumaki
Associate Director - Greenwich Mental Health Services

Hello, my name is Harry and I hoping to get some couselling. I am currently dealing with anxiety depression regarding a certain situation and really would appreciate some help with learning how to resolve these situations.

I live in Sidcup and would like to find some help as soon as possible.

Regards Harry

Dear Harry

Thank you for contacting us. Your local service is provided by Mind and the link is here:

https://mindinbexley.org.uk/iapt

Kind regards

Helen
Greenwich Service Director

At my wits end!!!!!!!!!!
So sick and tired of hitting a brick wall, broken promises, my daughter has been told so many things that she has no clue what is happening anymore.
She is suicidal, diagnosed with server depression and anxiety aged 10 but was refused by CHAMS, had to get a further referral, put on waiting list for months but was only seen when she presented at A/E for suicidal thoughts. She been at A/E a further 3 times.
She is not listened to by the people that are supposed to help her, she is ignored. I have to fight for everything to get her help and medication. Now all her professionals are changing for one reason or another but we have no idea when she will next be seen, she will run out of medication. I have been told verbally she is also suffering from PTSD but I have asked for written confirmation ……… never received.
We are in a living nightmare that has only been 100 times worse by CHAMS.

Dear Fran

Thank you for getting in touch. I am sorry to read about your frustrations. I have attempted to contact you by phone and email this afternoon. A member of our team will be in contact with you this week but if you would like to speak directly to me please call reception on 02083154430.

Many thanks,

Hollie Moore
Operational Manager

my daughter was last spoken too from her community paediatrician on the 29th june 2020 with a telephone call with myself about concerns for chloe, was told she would be seen in december 2020 with a follow up but no one called and also tried to make appointments for her, now she has left school and she is worried about transitioning to college that her nerves and anxiety have got high this time, i have asked for a appointment with the community paediatrician but yet again no one has got back to me about my daughter as a parent i am very worried that if any medication and help is stopped she will get worse with her conditions

Dear Paul

I am sorry that you have not heard back from the Greenwich community paediatric team and the concerns you have raised regarding your daughter. Someone will contact you tomorrow to discuss this with you further and offer you a priority appointment.

Many thanks

Victoria Soper
Service Manager Specialist Children's Services

Hello... please can you tell me how many visits per week an adult inpatient of Oxleas House mental hospital ..is entitled to...thank you

Dear Paul

Thanks for your comment. Tarn Ward is 3 times a week but we are flexible with this and this can be increased if needed. For Avery and Shrewsbury wards there are no restrictions on the number of times a patient can have visitors.

kind regards

Katharine Maciver
Modern Matron Oxleas House

Awful service, daughter had two referrals made via the gp both refused even though child psychologist at acorns (who works for camhs) recommend this was to be the next step in her ‘care’ . School senco referred to chews an appointment made but then cancelled, that was over a year ago still no further in receiving any help or appointments daughter is seriously struggling with her mental health with no help available what should parents do to get an appointment when camhs refuse referrals?!

Dear Donna,

We are very sorry to hear of your experience. A senior colleague in Bexley CAMHS will contact you today to explore options of support available to your daughter.

Warm regards

Sheena Gohal
Associate Director, CAMHS

Hello I tried to ask my team to refer me till my care coordinator is back from sick but she won’t do it, so I’m trying instead
I feel like I’m loosing control of my behaviour and I’m beginning to think hiding things is the better option because telling the truth gets you nowhere!!!

Hello L,

I am sorry you are struggling at the moment and feel there is no help for you. Would you like to contact us in PALS Tel: 0800 917 7159 or email: oxl-tr.pals@nhs.net and we will contact your team for you. Otherwise please call the crisis line for support on 0800 330 8590.

Kind regards

Helen

PALS (Patient Advice and Liaison Service)

I’ve just had a week of world class care from this service. I was treated with dignity at all times and felt I was listened to. My carers gave me time and nothing was too much bother for them. I would have ended up in hospital had it not been for JET. Instead I was able to complete the first stage of my journey back to fitness at home

The speed the team take to start the care package was incredible as was their ability to get me the expensive equipment I needed

My three carers brought sunshine and laughter into my home during a difficult time

The service, in my opinion, is indispensable as we move away from hospital-based care

Dear William

Thank you for taking the time to write to us regarding the care you have received from the JET team. We really value and appreciate receiving feedback and it is fantastic to hear what a difference the service has made for you. We will make sure we pass your comments on to the team via Jo Daley the team Manager.

On behalf of the JET team and Oxleas NHS Foundation Trust we wish you all the best for a speedy recovery.

Thank you,

Rachel Matheson
Associate Director for Adult Community Services

My daughter has been referred to Integrated Neurodevelopmental team - ASD for a while now (2019) and I was wondering when she will be have an opportunity of been assessed as this support will her help a great deal. It so frustrating for me as a mother seeing my daughter not getting the support she needs to give especially when I know other parents whose case are similar to mine get attended to already.

Please I will be really be grateful, if this could be looked into even if it virtual.

Thanks

R

Dear Remi

I am sorry for the frustrations you have experienced. I understand that you have been contacted about this to discuss further. I hope this has helped to resolve your concerns. If not, please contact the service directly on 0208 836 8621 and they will be able to help you.

Kind regards

Victoria Soper
Service Manager Specialist Children's Services

My husband had an accident recently. He has broken his neck in two places. He also has cuts to his head. He has been discharged from the hospital and his home under my care. The cuts to his head were treated whilst in hospital; but unfortunately has some complications regarding the healing process. My husband is in an immobilising collar; due to his injuries. I rang my GP regarding this matter, he said that he would request the community nursing team to visit him urgently. I rang the community nursing team today at 11:40 to ask when they would be able to visit my husband. I was told by the lady that l spoke to that my GP had not sent a referral to them regarding a visit to my husband. She said for me to contact our surgery to query this matter. I was ringing the surgery and whilst waiting for them to answer, l took a call from my landline phone. It was another lady at the community nursing team. She told that in fact my GP had referred him to the team. Then said that my husband would not be able to seen as they had a number of patients that needed to be seen. I asked whether he could be seen tomorrow and was initially told no. I asked if he could be seen at the weekend. The lady replied that he would not be seen at the weekend. I then said that would mean that he will not been seen for five days. She said he may been seen tomorrow. I asked her to please tell me if my husband could not be seen tomorrow to tell me now and l will ring my GP and l will try and find if there is another alternative. She then said he will be seen tomorrow. I said you will see him tomorrow. She said not me personally. I said l know, but one of your team will. I do realise that all NHS staff are under tremendous pressure and l do not expect to jump any queue or receive preferential treatment. I have followed the procedure by asking my GP about the injury to his head. I did not expect the lady l spoke to react in this way and her attitude to say the least was not professional and very, very unhelpful, Hopefully, my husband will have a visit tomorrow. But, l am not confident about that, by the way my request was handled today.

Dear Anita

We are sorry for your experience. The Service Manager has now made contact and please do contact me on the number provided if you have any further concerns.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

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