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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.


Not helpful! I called the number at 3:30pm on a Monday, to be told on the phone the service is now closed, that it was open until would be helpful if you provided a service people could call if this one is not working any more....

Dear Jennie

Thank you for contacting us and I'm sorry your call was not answered straight away.

Our PALS telephone service is open between the hours of 9am to 4pm Monday to Friday. However, if the PALS Officers are engaged with other contacts there is the option to leave a message for the team. Once a member of the team is able they will respond to any messages left.

I understand a PALS officer responded to your message and spoke with you at approximately 4:20 pm and subsequently contacted the service on your behalf.

Kind regards

Marcianne Coggins
Complaints and PALS Manager

Hello! During my last appointment with health visitor (6 week baby check), she mentioned that there is an Oxleas website that I can go onto and look up various places in my area that offer activities for babies. I can’t seem to be able to find such detail anywhere, can you point me in the right direction please? Thanks!

Hello Hanna

Thank you for posting your query about the Oxleas Greenwich 0-19 years website.

I think your health visitor would have been referring to the Health Advice drop-in sessions that are run by the health visitors and nursery nurses across Greenwich.

You can find our website at:

Alternatively, this link will take you directly to our timetable of health advice sessions:

If you were looking for activities such as mum and baby drop ins and stay and play activities for yourself and your baby, you will be able to find out what is available at your local Children's Centre by clicking on this link and choosing the Children's Centre you wish to visit:

Kind regards

Ellen Shelly
Head of Public Health Nursing 0-4 years

I have noticed that when I speak, people usually have difficulty understanding what I am saying. This was not always the case until about the past 10 years. I do not understand why I can't communicate clearly or properly anymore the way I used to. I have to admit that at the same time, I seem to have become more forgetful as well. I notice that I can start a line of idea, then would quickly jump into another - and I think this confuses the listener even more. Sometimes, I jump words when I speak.

Because of this, I have lost a lot of great opportunities for work.

Dear Tim

Many thanks for posting your concerns. Changes in speech and memory can occur for various reasons, and should definitely be medically investigated.

I would urge you to make an appointment with your General Practitioner (GP) as a first step - they will undertake an initial examination and investigation, and start any necessary treatment or make any required referrals to more specialist services.

It is important not to ignore this, even it turns out that there is nothing serious wrong.

Kind regards

Dr Derek Tracy
Clinical Director

It has been a bit difficult to arrange a meeting, given the amount of patients NHS has, but I am currently going under a CBT cycle with Emma, who offered me a face-to-face treatment, opposite to the initial group therapy I had been booked for following my phone assessment, and she is amazing. She has taught me how to tackle anxiety and live with my issues, overcoming them. I have to recommend this service and to thank her and Greenwich Time to Talk for helping me in such a difficult phase of my life.

Dear Barbara

Many thanks for taking the time to send your message of thanks to the Greenwich Time to Talk Team.

It means a lot to our staff to receive compliments as they continuously strive to provide an excellent service. I will pass your message on to Emma and the team.

Best wishes

Rachel Matheson
Service Manager for Mental Health

I have a situation where I know of someone who is self harming and definitely on the brink of suicide!
I do not have any idea of how to manage this situation and need urgent advice!
Can you please advise me via email or text asap?!

Dear Colin

I'm sorry to hear that you have a mental health emergency on your hands. I have emailed you directly, as well as responding on-line to your query.

There are several options right now:

1. In an emergency I would urge you to call 999 for ambulance/police services as they are the fastest response.
2. An individual can be brought to A&E for a rapid 'liaison' mental health assessment 24hours a day: depending where you are based, Queen Elizabeth Hospital, the Princess Royal Hospital, and Darent Valley all provide this service.
3. Our urgent advice line can be called 24hours a day on 0800 330 8590.
4. If there is a pressing need, but some lee-way with time, your GP can refer to mental health services for a rapid review.

I hope that between these options there is something you think will work in your situation.

kind regards

Dr Derek Tracy,
Consultant Psychiatrist & Clinical Director

Hi - when are the drop in health visitor sessions in Greenwich (ideally Robert Owen)? I need to get my < 2year old weighed.


Hello Kate

You can find the full health visiting Health Advice Session timetable at

The Health Advice Drop in at Robert Owen Children's Centre is every Thursday between 12.30 - 3.00pm.

Please also check the Children's Centre timetable for closures during the school holidays.

Ellen Shelly
Head of Public Health Nursing 0-4 years

Hi, can anybody tell me whether the breast feeding cafe in the Bromley United Reform Church is still active tomorrow at 10am please?

Many thanks

Dear Colette,

It was lovely speaking to you earlier. Thank you for the lovely feedback regarding your visit to the Bromley United Reform Church Breastfeeding Group.

Best wishes

Julie Price
Operational Manager Bromley Health Visiting


Why are there no services like this for Bexley? As I feel I could benefit from this service.

Dear Tracey,

Thanks for the comment. We do have an equivalent service in Bexley, called "IAPTs" (improving access to psychological therapies), and it can be accessed via your GP if you think it is something from which you would benefit.

Dr Derek Tracy
Clinical Director.

hello,why is it that if you go to oxleas ferryview or any other mental health place,you cant have counselling by Greenwich time to talk because you come under oxleas?thats unfair really, so hope things can be changed at time to talk so you can be seen inbetween waiting to see someone at oxleas.its unfair that appointments are 3 months apart and you cant be seen by some other counselling service while you wait for that 3 months to come round. its unfair also you have to wait 3 months,why cant appointments be once a week or fortnight, so,hope something will be done,hope someone will look into this,thanks, bye for now, tina

Dear Tina

Thank you for your message regarding Greenwich Time to Talk. The team only sees people with lower complexity, so therefore people who receive secondary care services are best served under their respective team.

Please do have a conversation with your care co-ordinator or your doctor regarding therapy options for you. They will be best placed to advise you.

Thank you again for taking the time to write to us.

kind regards

Sophia Ploumaki
Associate Director for Greenwich Mental Health Services

I’ve been trying to get in touch with you for advice but your telephone number isn’t working. How can I speak to you please?

Dear Marie,

I'm sorry to hear that you have been having difficulty making contact with our service by telephone.

I have sent you a private email, so that you can contact me directly.

The telephone number for Oxleas childrens' services is 0208 836 8621.

Option 1 will give you Bromley Health Visiting services
Option 2 is for Specialist Children's Services
Option 3 is for Child and Adolescent Mental Health Services
Option 4 will put you through to Greenwich health visiting and school nursing.

kind regards

Ellen Shelly
Head of Public Health Nursing

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