Latest comments banner

Your comments

We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.


Well what can I say so unreliable espically when the help and support is needed the most. I have been finding it difficult to make an appointment arranged due to work and because of this My care coordinator has lost contact with me and have not heard about an appointment since. the day I'm able to make an appointment, the person I see is on leave. Typical. Espically when the help and support is needed the most. Not happy with the service

Hi Taylor

I'm the team manager of Greenwich CAMHS.

I have seen the message you left on the Oxleas web site and am contacting you to find out when it would be convenient to give you a call.

I did try calling you at about 6:15pm on Wednesday but got no response.

Would you let me know when you are available to speak today (Thursday) so I can give you a call and work out how best to sort out the difficulties you are experiencing.


0203 260 5277

really let me down got an appointment for assessment no one turned
got second appointment and was turned away
I really thought this CBT would help me deal with depression
am left feeling let down and disappointed again
it makes me wonder if you understand the nature of mental illness
time to talk? not for me

Dear Keith

I am very sorry that you feel that your experience of GTTT was not as good as you had hoped. I would be happy to investigate this and if you would like me to do so, please contact the service directly. The telephone number is 020 3260 1100.


Katy Grazebrook
Clinical Lead

I just wish to say that having the Bexley District Nursing Team's help with providing palliative care for my late husband was invaluable to me. I was trying to go it alone but it did become too difficult for me to manage when my husband could no longer get in and out of bed. The Team were professional, efficient and kind and considerate throughout the last period of my husband's illness after he left the Greenwich & Bexley Community Hospice to return home. It was also comforting to know that there was someone I could call on day or night when necessary, so thank you all.

Dear Mercia

Thank you for taking the time to provide your comments. I will make sure that your kind words are passed on to the Bexley District Nursing team.

Please accept condolences from myself and the District Nurses on your sad loss.

Liz Penn
Service Manager - Long Term Conditions

I am disgusted that today no one has been in to give my elderley mum her morning insulin injection. This is the 2nd time as last wednesday they turned up at 3 o clock which is no good when she has the 2nd dose at 5.30. District nurse comes in every weekday morning to give the insulin aroung 9 o clock ish. It is not good enough when it is something so important that a diabetic has there insulin on time.

Dear Karen

We are sorry your mother had not been visited on the 25th. Your feedback is very important in helping us improve our services.

It would therefore be very helpful to know some further details so that I can undertake an investigation.

Will you kindly contact me on 020 8319 7154?

Kind regards

Liz Penn
Service Manager, Long Term Conditions.

I have just spent over 20 mins on hold trying to get through to the single access team. When the phone was answered there was no apology, I said I was just about to hang up as i'd been waiting 20 mins and the person on the other end of the phone said to me that some people had been waiting 40 mins (as if that was supposed to make me feel better!). I asked how many operators they had there and she told me only two but there was supposed to be seven! Not to mention, I found her very rude and after she'd tried to deal with my query she practically put the phone down on me. I was ringing to chase a referrel for a chair for my mother which was faxed to the single access team at the end of October from the community assessment rehab team. However, the operator told me that there was nothing on the system, even though the Comm assessment rehab team told me that they had checked the referral had been received by the district nurses and it had. Considering the original referral was made by my mum's doctor 0n 26 September for her to have a special chair and I'm still being passed from pillar to post I find this very frustrating. Not to mention the costs of all the phonecalls. I think if your operators were not so stressed at having to do the job of what should be seven people they would be more empathetic and curteous to the public - something which I assume they are trained to be?

Dear Jan

Thank you for your comments, we will investigate this matter further with the issues with the SPA team phone service and respond to you as soon as is possible.

Kind regards

Beverley Williams
Adult Community Services

Dear Jan

Thank you for your feedback and our conversation today.

I will be taking back your comments to the member of the Single Point of access team as per our conversation today. I will contact you tomorrow, as promised, to update you.

Thank you for taking the time to bring this matter to our attention.

Kind regards

Karen Rodwell
Head of Integrated Community Teams:

we have now been trying for 3 days to speak to district nurses department still no response after hours trying and being on hold waiting for the single point of access team to answer then being told that they have sent messages but no reply from district nurse team

Dear Colin (Pamela's husband)

Thank you for your feedback and our conversation today.

I have taken back your comments to the single point of Access to ensure they make every effort to answer the calls within a set time.

As per our discussion today your District Nursing team has contacted you and made an appointment with your wife as per your request.

I would also like to thank you for your kind words about the District Nursing team and I will ensure I relay them to the team.

Thank you for taking the time to bring this matter to our attention.

Kind regards

Karen Rodwell
Head of Integrated Community Teams

i wasted hours yesterday trying to get through constantly engaged got through told they would send message to district nurses waited till late afternoon finally got through to single point of access team told they would send another message still no response.this morning waited ages for single point access team to answer now waiting for response from district nurses glad this isnt an emergency

Today was my 6th session for anxiety and depression - my therapist has been fantastic and I really can't fault the service.

I highly recommend Time to Talk :)


Dear Jim

Thank you for your comments, I am pleased you have had a positive experience of your treatment with Greenwich Time To Talk.

I will pass your comments onto the team.

Kind regards

Katy Grazebrook
Clinical Lead, Greenwich Time To Talk

My father passed away last week and generally the district nurses that tended to him were exceptional and for that we thank you all greatly.

However we're now being frustrated by the fact that we have been left with a sharps box, the DN that collected the syringe driver refused to take it away with her and although I have tried I cannot dispose of it via the GP or local pharmacist (I've tried a few) they all advise it is the DNs responsibility. I have left a number of messages for the DN service and am told someone will contact me to arrange collection but so far no response. There is enough to do for a family at this sad time without having to chase something like this, I am happy to drop it off somewhere if someone would just tell me where.


Dear Alison

I have spoken to the District Nursing Forum Lead, Lynne Fitzpatrick. Lynne has arranged for the sharps box to be picked up today.

I am sorry, that you have had difficulties arranging for the disposal of this.

Please call me if I can be of any further assistance.


Connie Greig
Head of Integrated Community Teams
020 8319 7140

I have been reading through the comments left here and they are on the whole not very good so I must disagree I have had the district nurses round over the last few weeks and I would like to thank them what a lovely bunch of ladies they are always smiling and helpful keep up the good work ladies and thank you again

Dear Irene

On behalf of Jane Wells, Service Director for Adult Community Services and myself Liz Penn, Service Manager for Long Term Conditions, we would like to thank you for taking the time to write a comment which recognises and appreciates the dedication, hard work and care that our wonderful district nurses provide.

I will be sure to pass your thanks on to the team of nurses that cared so well for you.

Thank you again.


Leave a general comment

Your contact details:

Comments will be moderated and published on this website.

Your telephone number and email address are required in case we need to contact you directly. These details are treated in the strictest confidence and will not be shared with any third-parties.