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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

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I just want to say these people are amazing. I was worried when I went there in turn wasted time not trusting them, but when I did learn to trust them they are actually amazing, the best service in the borough. So kind,patient and very professional, I'm going to be very sad when I leave and find it hard to be without them.

Thank u soo much,


Dear Laura

Thanks so much for your kind words. It's so pleasing to hear that you had a great response from our service; we always aim to provide this, and it's great to know that was the case for you.

I will make sure this is passed on to the team.

Best wishes

Dr Derek Tracy
Associate Clinical Director

Could you publish online the new pathways for continence help/how you can access the continence clinic? Now the Kidbrook service has stopped. thank you.

I used Time to Talk for the first time in 2011 and I was really impressed with my CBT therapist, she was a good listener, kind, compassionate and helped me a lot, since then I tried I have used Time to Talk for counselling and I am sorry to say I was unimpressed, I found the counsellors judgemental and not good at listening. I tried again in Nov 2016 but I felt like the lady was scolding me. She then referred me to other services (I did'nt mind being referred elsewhere if she felt I needed longer term counselling) but why are they so judgemental, please sort this out, vulnerable people shouldn't have to feel judged when they just want some counselling.

(Comment has been edited).

Dear Rebecca

I am very sorry to hear that you have had this experience in your recent contact with GTTT. All of our staff are fully trained and supervised and should behave in a professional manner at all times.

If this has not been your experience then I am concerned about this and would like to investigate further.

Please can you contact the service directly about this (the service email address is so that it can be looked into by the counselling team manager.

I am glad that you also had a positive experience with the service in 2011.

Best wishes

Katy Grazebrook
Clinical Lead, Greenwich Time To Talk'

Why has my daughter only been offered a one year check if according the form we fill in and return (at our own expense) it looks like there might be problems? I thought every child received a one year check with a health visitor? Her peers that live close by have all been offered appointments and have to take the form with them. I'm not worried about my daughter but it seems like a very easy way for child with problems to fall through the gaps.

Dear Catherine

Thank you for your comment.

The Bexley Children's Public Health Service is in the process of transformation as we await the new service provider from 1st June 2017.

We have introduced the Ages & Stage Questionnaire (ASQ) for children from 9-12 months as part of our routine screening. The ASQ is a highly effective assessment tool which involves parents in their child's development. This is now the recommended assessment we use.

Where families are not requiring additional support from the Health Visitor and they are in receipt of a Universal Health Visiting Service, the ASQ will be sent in the post for parents to complete and return. I am sorry but we are unable to pay for postage so we ask the questionnaire be sent to the Health Visiting team direct or it may be given in at Child Health Clinic you usually attend in Bexley.

I acknowledge this is a new way of offering the review for children at this age and we will review this.

If you have any further concerns please don't hesitate to contact me.

Best wishes

Caroline Latham-Parker
Acting Head for Children's Public Health Service, 0-19 - Bexley

The clinic based in eltham, known as 'The Eye', does it share the same opening times as published here?

Hi Nathan

Oxleas do not offer a walk-in service from The Eye. The contact number for The Eye is 0208 859 6644.


Tony Kinson
Communications Team

I've just found out I've been discharged from Erith Centre. Not because they informed me, but because after 3 months of chasing and waiting to hear about my therapy appointment, I call them today to find out I have been discharged because they "Increased my AD dosage" and discharged me straight away after. Surely this should not be allowed? Aren't you meant to offer medication AND therapy?!

Previous to Oxleas, I was on the waiting list with Mind for a year and half only to finally be told I cannot be helped by them and need to be referred to Oxelas. 3 years after being on waiting list after waiting list, I'm now at a loose end.

I feel I have been misdiagnosed, my tablets still aren't working even after being increased, and no one I ring seems to care at all, especially the Erith Centre. What can I do?!

Dear Amy

I'm sorry to hear about this. I will contact the Erith centre and ask that a senior manager contacts you shortly to discuss this with you, to try understand which clinical decisions were made and why.

Dr Derek Tracy
Associate Clinical Director

WORST PLACE EVER. People are there to get better and no one seems to be getting any correct treatment in this place.

Dear Jodie

I'm sorry to hear about your concerns.

Could you contact me to give me more detail so that I can look into this?

My email is

Kind regards

Dr Derek Tracy
Associate Clinical Director

I would like to say that I think that it is more than unfortunate that the one year review, previously undertaken in the home by a Health Visitor, has been replaced by an email.

Dear Veronica

The service from health visitors changed last September to offer a new way of offering our services. In the past, one year reviews were occasionally completed at parents’ homes, but also in clinics, Children’s Centres and GP surgeries.

A series of ‘Key touchpoints’ have been introduced, beginning during pregnancy and continuing through the early weeks of life and throughout the school years.

There are new options for families to access the key touchpoints, and our teams will ensure that each child and family has at least three face to face key touchpoint contacts before their child starts school. Many children will receive up to seven face to face key touchpoint contacts, and our health visitors and school nurses will also be offering some families additional, personalised support at times of need.

At each of the key touchpoint times for 0-4 years, families will receive an email providing health and development related information, with links to online resources.

In the case of the 10-12 month review, all families will receive the email or a letter, with an invitation to bring their baby to the Health Advice Session to discuss their progress. If any concerns are identified a face to face review of the baby’s health and development will be arranged.

If you have any concerns, we can offer a one year review, or if you would like to attend your local HV health advice drop-in we will be pleased to offer any advice or support you need.

Please feel free to contact me on 020 3260 5185, or email me at if you would like to discuss this further.

Best wishes

Helen Day Barnes
Service Manager
Public Health Nursing Services

I've recently started using this service and have had 3 sessions so far, however, I do not feel that CBT in this way is beneficial to me. I feel as though I never get an opportunity to actually talk about my life and my feelings and why I sunk into a depression in the first place. I thought the session would be me talking about my life and my feelings and not filling out forms all the time and having to read booklets. I do not feel as though anything is being accomplished. Is there anything I can do?

Dear Lydia

Thanks for letting us know.

Different interventions can be useful for different people, and it's certainly a great idea to let a treating clinician know your thoughts on what is helpful and what is not.

I will pass your comments on to the service lead, but I would also recommend that you broach this directly with your therapist when you next see them.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Dear Lydia

Thank you for your feedback about your experience of GTTT.

It sounds like you are receiving guided self-help from the service, which is offered as a first line treatment to the majority of GTTT clients. If this is not helping you, do please tell your Psychological Wellbeing Practitioner and they can discuss other treatment options with you. Whether the treatment is helping or not should also be picked up in the sessional outcome measures (forms) you are doing.

It is a requirement of the Department of Health that we ask clients to complete these outcome measures every session, but these can be sent to you ahead of the session so you can complete then online and not take up the time in your appointment with the practitioner.

I hope that your experience of the service gets better.

Best wishes

Katy Grazebrook
Clinical Lead
Consultant Clinical Psychologist

I just wanted to say a big thanks to Hazel Jones, who my wife and I visited in Erith in January as we couldn't get our baby girl feeding properly.
Hazel gave us lots of time, found out our daughter was tongue-tied and referred her to hospital for a division immediately.
Besides the practical help, she was extremely caring, as she realised what a big deal this was for two tired, overwrought new parents.
It did seem as though there was more demand for help than one midwife was able to deal with though, but we are extremely grateful for the help we got.

Dear Bernard

Thank you for your kind comment which we have passed onto Hazel and the team, and who will appreciate reading your words.

Best wishes

The Comms Team

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