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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

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My son is a 14 yr old with severe physical disabilities and receives continence pads (Abri Form premium S4) via the Continence Service delivered by Mediquip. We haven't had any deliveries for some time and are now have only one packet left. When ringing Mediquip earlier in the week - they assured me that delivery would be today. Today I rang to be told they have no stock of this brand and have no idea when they will. They didn't seem to have/want to access my sons records so I have no idea when our delivery should be/ how many deliveries we have missed. No one either from Mediquip, or the Continence service have let us know of this problem, as a conequnce we have approximately 4 days worth of pads left and no way of getting any new ones soon, with Bank Holiday looming.

I would appreciate someone contacting me as soon as possible with any information that could be of help for us. We should have been informed of this problem before it became a real cause for concern.There should be procedures in place to inform parents/carers/clients of these sorts of problems and steps should be made to combat them?

Thank you for raising your concerns. I understand the Specialist Continence Team has spoken to you and delivered the appropriate pads to your home. We apologise for any inconvenience and distress caused to you and your son. I have spoken to the Service Manager at Royal Borough of Greenwich, who run the contract with Medquip, and we will be reviewing this situation in detail in order to ensure that we learn from it and improve. Please do not hesitate to contact us if you have any further concerns.

Beth Williams
Service Manager Long Term Conditions

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