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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

576 Comments

Having dealt with mental health for over 20 years I was shocked at the chaos of norman ward,staff didn't seem to know what they were doing,treating patients rudely ans disrespectfully.They lost my daughters driving licence and bank card twice,we had an arrainged apt for 11am after speaking to three different staff members we were finally seen an hour and a half later to be told by the doctor we didn't know you were here.No one was helpful and I hope never to visit this place again,oxleas should be ashamed people needing help are treated like silly children,total disgrace

Dear Penny

I am so sorry to hear about your experience with Norman Ward. I have asked the Modern Matron at Green Parks House to contact you about the issues raised.

Many thanks for writing to us.

Kind regards

Dr Abimbola Fadipe
Clinical Director

Hello,

I am looking for anxiety, PTSD therapy and I wondered if this unit is referral only.
I live very close to the unit and hence the question if you provide private one to one

Best regards

Piyumi

Dear Piyumi

We do not offer private one to one counselling at the Day Treatment Team I'm afraid.

I would suggest discussing treatment options with your GP, who can refer you to Oxleas Primary Care Plus team or Greenwich Time to Talk.

Kind regards

Rachel Matheson
Service Manager for Mental Health
Greenwich Directorate

I had CBT sessions with alexandra, she really helped me over come my anxiety and how to deal with my anxiety every day and how to control my own thoughts, I felt very comfortable in each session and I would like to thank her for all her hard work and how she made each session worth while, I don’t take any medication and I wanted to control my own thoughts and she helped me so much I couldn’t thank her enough for all her hard work, I felt she really listened to me and each time I saw her she remembered everything and all the detail I told her, I went on a waiting list to be seen however the wait wasn’t long at all

Hi,

Thank you very much for replying to questions regarding rTMS. I am considering undergoing the treatment from one of the private providers in London. Can you please tell whether the treatment is appreciably different depending on who is doing it? It seems in some cases psychiatrists initially determine coil placement, etc, where in others a technician does it. Additionally, it seems that the equipment manufacturer and coils vary as well. Also, do you feel a tapering off of treatment is beneficial or not? Thank you so much for your help. I have had a difficult time finding these answers when searching the web and when speaking to my psychiatrist.

Kind regards

Dear Nancy

Before the treatment starts, there is a need to decide what type of protocol should be used depending on the clinical presentation and a technician would not be be able to make this decision.

There is no evidence that any particular type of coil is superior to the others clinically.

Finally, tapering down may be good for those who feel apprehensive about terminating the treatment.

I hope this helps.

Kind regards

Dr Rafael Euba

Further to my comments of 28th February I was contacted by Connie Greig on 13th March. Even though this phone call did not transpire, sadly, in an extra call for my elderly father, it did however result in a reassessment of my mothers needs. This was done very quickly, by early the next morning in fact and with a follow up call on the 15th March.
I was reassured that the district nurses are only a phone call call away should my brother feel he needs them.
Thank you for your help.

Dear Susan

Thank you for taking the time to write a reply. We are pleased that you feel reassured and the nurses are happy to support in future if you have any further concerns.

Wishing you and your family all the best.

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Received an excellent service. The staff were friendly, very caring and efficient. My appointments were punctual. Very please with the service.

Dear Dennis

Thank you for taking the time to provide this feedback. The team is always pleased to get positive feedback and your comment will be passed onto the team and they will be pleased to receive this response.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I attended the breast feeding cafe last week at Storkway Children's Centre. I wasn't sure about going, and nearly didn't, but I was so pleased that in the end I decided to go. Alison made me feel extremely welcome, gave me as much time as I needed and really was a fountain of knowledge. I'll definitely be recommending and using the service again. Thank you!

It is with sadness and some anger that I feel I must comment. I rang the district nurse service on Tuesday regarding my 89 year old father, who is an insulin dependant diabetic and also has a catheter fitted. This service, which have trained my brother, who is carer for both my dad and 86 year old mum, in administering insulin, has systematically pulled away from visiting my dad albeit by one evening call. They would like to drop this call too, but my mum and brother have, quite rightly, refused for this to happen.

I rang whilst I was making a visit from my home in Canterbury to ask if it was possible for an extra visit on one morning a week. This was refused! I feel this service is putting a huge amount of pressure onto the shoulders of my 60 year old brother and taking advantage of his good nature. I know time and resources are stretched in the NHS, my daughter works for them, however I also worry about the mental and physical wellbeing of my brother. What would have happened to my dad if my brother was not living at home?

Dear Susan

Thank you for your comments. Sharon Wilson-Nivet, Matron for District Nursing, tried to contact you this morning, but you were unable to discuss with her. Sharon will call you back this afternoon to discuss your father's circumstances.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I attended this walk in clinic to have a coil replaced on a Weds just before 4pm only to be told that I was too late to be seen that evening even though it is open until 7pm. The receptionist then handed me the opening times. I attended the women only 8am-11am on the Thurs morning arriving around 8.55am to be told by the same receptionist I could not be seen. When I asked when I could come back as this was the 2nd time in two days (taking time off work) that I had been turned away I was told there was nothing for 2 weeks (even though another walk in clinic was advertised from 12-4pm the same day). When I queried whether it was walk in or appointments I was told if I wanted an appointment I would need to wait until the following Monday to even make the call to book the appointment. I'm still none the wiser whether I can walk in or need to make an appointment. No wonder women like me dread attending these clinics and as a result let contraception & smear test expire. To cap it all off the receptionist had a can't be bothered attitude and was unwilling to help me find out the best time to come and also could not be bothered to ask a simple questions as to whether my contraception had expired.

Dear Liz

Thank you for your comment.

Although the majority of our clinics are 'walk-in' clinics, they operate on a numbered slot system with first come first served. After booking in and getting a slot number, you may be asked to return at a later time in the day - this is to help reduce your waiting time in the clinic, and means that the waiting room may not always look full. Slots are limited and not available for booking by phone.

We do, however, also offer two women only clinics for Long Acting Reversible Contraception, and these operate on a booked appointment system (Monday 09:30-12:00 and Thursday 17:00-19:30).

When you spoke to the receptionist on Thursday and said you had attended the walk in clinic twice in two days and missed all the slots, she thought she was being helpful in informing you that there were bookable appointments for coil fitting. Apologies if this caused confusion, as you are correct that you could have come back at 12:00 that day (Thursday) to the walk in clinic. Our receptionists would not routinely ask if your contraception had expired.

All our opening times and walk in/appointment timetable are available on the GSH website - see https://www.greenwichsexualhealth.org/pdfs/OX196_GSH_Timetable_3.pdf - and we are currently reviewing our slot system.

Having the clinic only open for men on Saturdays is hugely sexist, the women-only clinic is during the week when I (and most women) work. I cannot afford to take time off work and don’t get to choose my holidays, is there any chance of accessing this clinic in the evening and not being turned away as the clinic is usually full up in an hour? Unfortunately it is not the 1940s and I have to work in the daytime.

Dear Elle

Thank you for your comment. GSH Central at Market Street offer an open access service irrespective of age, gender, where you live or which GP you are registered with.

We currently offer women-only bookable appointments specifically for Long Acting Reversible Contraception (LARC) on a Monday morning and on a Thursday evening, as well as the women-only walk in service on Thursday mornings.

Based on previous feedback and comments, we now offer real-time updates on remaining walk-in slots during the week via the new Twitter feed @GSHMarketStreet.

We are also looking at whether we can offer some bookable appointments during one of the evening walk-in clinics, and are asking all women who attend the Thursday morning women-only walk in service for their suggestions of preferred day/time.​

All our opening times and walk in/appointment timetable are available on the GSH website - see https://www.greenwichsexualhealth.org/

I hope this reassures you that we are offering services to meet the needs of all our service users.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

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