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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

302 Comments

I have been waiting for a diagnosis for my mental health issues for over a year; and am still waiting to see someone, they said a letter would be sent out but I had nothing and no support.
Terrible service!

Dear Nichola

Thanks very much for your comments and I'm sorry you feel that the service hasn't been responsive. I understand that you have an appointment booked in early May.

If you would like to discuss your concerns about the service, please contact Tim Sowter, locality manager, on 01689 892300 and he would be pleased to speak with you.

With regards

Helen Smith
Acting Director, Bromley Directorate

I have now received an email with a very short description of some milestones my 14 month should be reaching. This is supposed to be instead of their 10-12 month review, it is not an adequate replacement for a thorough check by a qualified health professional. Plus I only got the email as I rang the Oxleas kidbrooke medical centre to ask why I hadnt heard anything about my childs review. I really think it is awful that you have stopped these face to face reviews and that you havent contacted parents in the area to explain this. Why have all the people commenting here not received this letter you repeatedly say we are being sent? I think that something has obviously not worked with this change.
Are there going to be any reviews before they starts school? Are you also stopping the 2 year one for a email or possible drop in?
I really feel that this is going to be doing a lot of harm to the care of children in our area and think it is very sad that the people who really need your help will possibly miss out of spotting health or developmental issues early in their children.

Dear Laura

Thank you for raising this concern with us.

For most parents where no previous concerns have been apparent or raised with us, we are sending an email describing the expected milestones your one year old baby might be reaching, these are also described in the Redbook, or parent-held record which you were given when your baby was born. We will have met you in our advice sessions, when you moved into the area, or when your baby was born, and will already have an idea of whether support is needed.

The intention is that if you have any concerns we would ask you to talk to a health visitor in a health advice session, and if required a face to face development review will be offered. For most parents there are no concerns and a formal review face to face is not necessary.

I am now aware that there have been some delays in sending letters to parents, and we will improve this. We will also alter our letter to parents in the light of your concerns, making it more explicit that if you wish a face to face review, this is available to you as an option.

We are now reviewing the one year review for most children ,based on the views of parents and our staff and we intend to clearly offer all parents a face to face one year review if they wish it and we will be inviting parents to phone and book their review.

If our health visitors or nursery nurses are already working with a family and there are developmental concerns we offer a routine face to face developmental review for all these babies. If a family is not known to us, or has not met one of our staff, it is usual to offer a face to face review also. This we hope will ensure that any potential delays or concerns are spotted early.

The next developmental review is at between 24 and 30 months; this is offered to all toddlers, usually in a nursery or children's centre and shares information with the nursery class. This review is based on a questionnaire which is sent to you, followed by an appointment. This review is in more depth than in the past and is an important pre-school check.

I hope this will reassure you of the service we are offering to all parents in Greenwich.

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

Thank you all for your speedy and professional service. I rang up on the phone first and spoke to a really friendly lady who answered all my questions. Was seen promptly this morning. Dr Bacon and Nurse Tina were great, I got exactly what I needed/wanted without fuss and Tina was very friendly and caring.

Phoned up for some advice / help and got hung up on twice!

Worse than usless !

Dear Graham

We are sorry this has happened. If you could let us know which team you contacted then we will follow this up.

Kind regards

Sophia Ploumaki
Associate Director

sophia.ploumaki@nhs.net

Three months later and I've just walked in for the fourth time to find there is no coil fitting. My doctor keeps referring me to you. What do you suggest I do?

Thank you for your feedback, we will ask the service to contact you directly via email to discuss further.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Podiatry team were great, very helpful and made me feel at ease during my procedure as I was very nervous (not good with needles), the procedure was quick and pain free and I'm so
Glad I've had it done as I can now walk without being in pain! Caryn was extremely helpful from the first assesssment to the dressing change, very helpful and friendly. Great service, thank you!

Dear Chloe

Thank you for taking the time to give us feedback about your experience of the Greenwich Specialist Foot Service.

We are really glad to hear that the procedure went smoothly and that you're already feeling the benefit.

Best wishes

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Hello,

I had a few visits from the health visitor when my daughter was a few months but have not had any contact since, she is now ten months and I would just like a number to contact for the sidcup health visiting team. Just as I have a few questions and would like to arrange an appointment.

Thanks,
Lilly

Dear Lilly

I am glad to have helped you access your Health Visitor along with the Health Visiting team's contact details and our Oxleas Health Visiting - Bexley web page below:

http://oxleas.nhs.uk/services/service/health-visiting-team-bexley/

I understand that your Health Visitor has contacted you this morning and an appointment has been arranged.

If you have any further concerns please don't hesitate to contact me.

Kind regards

Caroline Latham-Parker
Acting Head for Children's Public Health Service, 0-19 - Bexley

caroline.latham-parker@nhs.net
020 3871 3499

Trying to reach you guys by phone is a nightmare. You're virtually unlisted, then no one picks up, if you can locate an email no one answers that either. All I need to do is check an appointment time. (CAMHs @ Acorns) It's very difficult and frustrating. It is not a user friendly patint orientated experience.

Dear Jenny

We are really sorry that you have had difficulties locating contact details for Acorns in order to check an appointment time. Someone will be contacting you by phone today to provide the information you need.

We will also be looking at improving the information on the Oxleas website so that the contact details are clearer. The Bexley SPA (Single Point of Access) - telephone number 020 3004 0092, have phones that are answered from 8am to 5pm Monday to Friday, so we will look at why your call was not answered.

Thank you for your comments that we will use to improve our service.

Kind regards

Ann Lane
Bexley Therapy Lead

Hi I'm haven trouble contacted a Heath visitor. All number I have are no longer in use. So how am I meant to speak to someone ?

Dear Danielle

It was good to speak with you and happy to have helped you access your Health Visiting team contact details and our Oxleas Health Visiting (Bexley) web page - http://oxleas.nhs.uk/services/service/health-visiting-team-bexley/

Thank you for the positive comments on the support received previously from Health Visitor Tescha Daley, I understand that Tescha has already contacted you this afternoon to offer support as requested.

If you have any further concerns please don't hesitate to contact me.

Kind regards

Caroline Latham-Parker
Acting Head for Children's Public Health Service, 0-19 - Bexley

Was seen yesterday evening by dr Jane, what a great doctor so caring non judgmental, friendly, she also took the time to listen,
Thank you so much :)

Dear Toni

Thank you so much for this very kind comment. It is always fantastic to get some positive feedback to help you know that you are doing a good job.

kind regards

Dr Jane Dickson
Consultant in Sexual and Reproductive Healthcare

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