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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​


I am disgusted that today no one has been in to give my elderley mum her morning insulin injection. This is the 2nd time as last wednesday they turned up at 3 o clock which is no good when she has the 2nd dose at 5.30. District nurse comes in every weekday morning to give the insulin aroung 9 o clock ish. It is not good enough when it is something so important that a diabetic has there insulin on time.

Dear Karen

We are sorry your mother had not been visited on the 25th. Your feedback is very important in helping us improve our services.

It would therefore be very helpful to know some further details so that I can undertake an investigation.

Will you kindly contact me on 020 8319 7154?

Kind regards

Liz Penn
Service Manager, Long Term Conditions.

I have just spent over 20 mins on hold trying to get through to the single access team. When the phone was answered there was no apology, I said I was just about to hang up as i'd been waiting 20 mins and the person on the other end of the phone said to me that some people had been waiting 40 mins (as if that was supposed to make me feel better!). I asked how many operators they had there and she told me only two but there was supposed to be seven! Not to mention, I found her very rude and after she'd tried to deal with my query she practically put the phone down on me. I was ringing to chase a referrel for a chair for my mother which was faxed to the single access team at the end of October from the community assessment rehab team. However, the operator told me that there was nothing on the system, even though the Comm assessment rehab team told me that they had checked the referral had been received by the district nurses and it had. Considering the original referral was made by my mum's doctor 0n 26 September for her to have a special chair and I'm still being passed from pillar to post I find this very frustrating. Not to mention the costs of all the phonecalls. I think if your operators were not so stressed at having to do the job of what should be seven people they would be more empathetic and curteous to the public - something which I assume they are trained to be?

Dear Jan

Thank you for your comments, we will investigate this matter further with the issues with the SPA team phone service and respond to you as soon as is possible.

Kind regards

Beverley Williams
Adult Community Services

Dear Jan

Thank you for your feedback and our conversation today.

I will be taking back your comments to the member of the Single Point of access team as per our conversation today. I will contact you tomorrow, as promised, to update you.

Thank you for taking the time to bring this matter to our attention.

Kind regards

Karen Rodwell
Head of Integrated Community Teams:

we have now been trying for 3 days to speak to district nurses department still no response after hours trying and being on hold waiting for the single point of access team to answer then being told that they have sent messages but no reply from district nurse team

Dear Colin (Pamela's husband)

Thank you for your feedback and our conversation today.

I have taken back your comments to the single point of Access to ensure they make every effort to answer the calls within a set time.

As per our discussion today your District Nursing team has contacted you and made an appointment with your wife as per your request.

I would also like to thank you for your kind words about the District Nursing team and I will ensure I relay them to the team.

Thank you for taking the time to bring this matter to our attention.

Kind regards

Karen Rodwell
Head of Integrated Community Teams

i wasted hours yesterday trying to get through constantly engaged got through told they would send message to district nurses waited till late afternoon finally got through to single point of access team told they would send another message still no response.this morning waited ages for single point access team to answer now waiting for response from district nurses glad this isnt an emergency

Today was my 6th session for anxiety and depression - my therapist has been fantastic and I really can't fault the service.

I highly recommend Time to Talk :)


Dear Jim

Thank you for your comments, I am pleased you have had a positive experience of your treatment with Greenwich Time To Talk.

I will pass your comments onto the team.

Kind regards

Katy Grazebrook
Clinical Lead, Greenwich Time To Talk

My father passed away last week and generally the district nurses that tended to him were exceptional and for that we thank you all greatly.

However we're now being frustrated by the fact that we have been left with a sharps box, the DN that collected the syringe driver refused to take it away with her and although I have tried I cannot dispose of it via the GP or local pharmacist (I've tried a few) they all advise it is the DNs responsibility. I have left a number of messages for the DN service and am told someone will contact me to arrange collection but so far no response. There is enough to do for a family at this sad time without having to chase something like this, I am happy to drop it off somewhere if someone would just tell me where.


Dear Alison

I have spoken to the District Nursing Forum Lead, Lynne Fitzpatrick. Lynne has arranged for the sharps box to be picked up today.

I am sorry, that you have had difficulties arranging for the disposal of this.

Please call me if I can be of any further assistance.


Connie Greig
Head of Integrated Community Teams
020 8319 7140

I have been reading through the comments left here and they are on the whole not very good so I must disagree I have had the district nurses round over the last few weeks and I would like to thank them what a lovely bunch of ladies they are always smiling and helpful keep up the good work ladies and thank you again

Dear Irene

On behalf of Jane Wells, Service Director for Adult Community Services and myself Liz Penn, Service Manager for Long Term Conditions, we would like to thank you for taking the time to write a comment which recognises and appreciates the dedication, hard work and care that our wonderful district nurses provide.

I will be sure to pass your thanks on to the team of nurses that cared so well for you.

Thank you again.


So far, I'm not impressed. I'm calling at 4:15pm and have waited on hold for more than 10 minutes with no one answering. Your website says that you're open until 5pm....

I'm suffering really bad with anxiety & panic attacks to the point where I wake up crying in the night with the feeling that I'm going to die. Its only recently that its got this bad & its stopping me doing things I want to do. Iv got a great group of friends & a great fiancee so why am I feeling so alone :( I fear that I'm pushing them away because of this. I worry everyday that something bad is going to happen to me. Its as though I've been traumatised by something but I don't know what. I was happy before this & now I can't do anything without fear :( I don't even like leaving my house :( I need someone to listen & help me properly :( x

Dear Rachel

Thank you for your post. We are sorry to hear that this period is difficult for you. The Greenwich IAPT service is the recommended treatment service for the problems you have described.

If you live in Greenwich or have a Greenwich GP you can call us on 020 3260 1100 to refer yourself to the service. Alternatively you can fill in the self-referral form on line - please visit our service page at

Once we receive your referral or you have made contact we will book you in for an appointment to talk to a psychological well-being practitioner who will be able to assist you further. They will ask you questions about your problems and discuss with you the different treatment options.

Please also try to access the Big White Wall (, which is an online mental health service for people in Greenwich. We look forward to receiving your referral.

If you live in Bromley the equivalent service is Bromley Working for Wellbeing (

If you live in Bexley the equivalent service is Being Well in Bexley (

Kind regards

Katy Grazebrook
Greenwich Time To Talk

I would to compliment The Source centre in Lee for providing an excellent service. Staff were very friendly, helpful and professional and provide a much needed service in the community.

Dear James

Thank you for taking the time to feedback and let us know that the service that you received was well received and valued.

It means a lot to our team at the Source who are very committed to their local community's health and well being.

Kind regards

Jane Wells
Service Director - Adult Community Services

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