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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

596 Comments

The waiting times for this service are, quite frankly, ridiculous. 1 month for an initial telephone assessment to see if this is something to be addressed by Oxleas?? I was told I need psychotherapy in September 2018. My GP referred this service, but now I can see that this is just the NHS pawning off and pushing back providing help that is desperately needed for people in crisis

Dear Nick

Thank you for your comments regarding waiting times for accessing the service. Stavros Markatselis, the deputy clinical for the IAPT service, will make contact with you shortly to discuss your concerns.

Thank you for taking the time to comment.

Sophia Ploumaki
Associate Director for Greenwich Mental Health Services

My son was admitted to hospital at the end of January as he had taken an overdose, he was in a coma for 4 days, he was eventually discharged on new medication & told they would call him for a follow up. As to date this has not happened, my son, daughter-in-law & myself have contacted you numerous times. Some of which we were hung up on & have been told my son would receive a call back, which after 3 days has still not happened. I hope to god my son isn’t left without help from the so called team & ends up in hospital yet again having tried to take his life again. The treatment we have had as a family has been non existent & we have had no constructive advice at all.

Went for a walk in test today and was delighted with the friendly service and reasonable wait time, well done all!

Dear Claire

We are really pleased to hear you had such a positive experience of the service. Thank you for taking the time to provide us with feedback.

Iain Dimond
Greenwich Service Director

The nurses are rude and unneccesarily avoid talking to patients and view them as lesser beings, they do not take the requests of their patients seriously, they had me wait in the lobby for 7 hours just to smoke a cigarette outsie, knocking on the door doesn't help making an appeal is an ordeal consultants rarely see patients

Hi. Who do we complain about the waiting time to be seen for an ASD assessment we keep being shunted down a the list.

We was originally waiting a year - to then be told there was a mistake and we wasn't put on the list, and then we was put on the list with lots of apologies and another 14 months on we are still waiting.

Our son was refused by the panel into a special speech and language school because the panel wanted to wait until the ASD assessment had been done.

We are also currently have an EHCP applied by his current school pending, and don't want this to also be ignored or pushed aside the same by the panel again.

Dear David

We are very sorry to hear that you encountered delays in being referred to the ASD team. There are currently long waits for ASD assessments due to a significant increase in referrals over the past few years. The team is working hard to try and address the wait times and our commissioners are aware of the issue.

A member of our SPA team will contact you to obtain some further details, so that we can look into your case further and follow up with you; however, if you wish to make a complaint you can do this by contacting our PALS service on 0800 917 7159 or oxl-tr.pals@nhs.net

Kind regards

Stephen Whitmore
Director of Children and Young People’s Services

Hi,

Are walk in services only the times listed on this site? I'm having a hard time getting the time off work and I'm over 25.

Many thanks,
Alexei

Dear Alexei

The Bexley Sexual Health website lists all the local walk in services in Bexley.

You can also order a free home testing kit for the following sexually transmitted infections: HIV, Chlamydia, Gonorrhoea, Syphilis, and Hepatitis B & C.

The link to the website is https://www.bexleysexualhealth.org/walk_in_services/default.asp

Please visit the GSH! website: https://www.greenwichsexualhealth.org/pdfs/OX196_GSH_Timetable_3.pdf for opening times for the walk-in service at Market Street, Woolwich.

The walk-in clinics are very busy at Market Street so use the twitter feed @gshmarketstreet to get live updates on the current availability of the service.

Many thanks

Lisa Thompson
Associate Director
Adult Community Services - Greenwich

Hello,

I wanted find out about the possibility of receiving treatment with ECT urgently for treatment resistant depression and suicidal ideation if I am able to pay. Currently under care of Merton home treatment team.

Thanks you.

Leon

Dear Leon

Thank you for leaving a message, and I'm sorry to hear how severe your depression has been.

All NHS organisations, including South West London & St George's (which covers your team in Merton), do have access to this if it is required and it is felt that the potential benefits out-weigh the risks.

I would strongly urge you to request a medical appointment within your Home Treatment Team to discuss this, and other options that might be available. I hope that things improve for you:

I think that it is positive that you can at least name some of these difficulties, and I would encourage you to continue that with your team.

Kind regards

Dr Derek Tracy
Clinical Director

I moved to Biggin hill because it was offered to me and I really had no choice I moved to the cmht at penge and say they will not come out to see me if I am unable to attend the centre as I live far away and basically despite having a type of agrophobia and other severe mental health problems no one wants to help iPhone every few days since 11 Feb often five times a day and never get through occasionally someone answers takes a message and one gets back to me the communication is terrible and makes my illness worse and me feel like I should not live

Hi my daughter see her cahms worker in January he ask me to do asd and adhd questionaire which I did and hand them in when ask it’s been 3 months and still not heard nothing what am I ment to do

Dear Charlotte

Thank you for your comment, we have been trying to contact you this morning to provide an update with regards to your query.

Please ring reception at a convenient time on 020 8315 4430 and they will be able to direct your call.

Best wishes

Dominic Leigh
Operational Manager

The Green Parks receptionist was tremendously rude just now, although I answered her questions she seems determined to make the conversation as challenging as possible and finally just shared the simple piece of information I asked for.
What a dreadful experience that was. Good luck to anyone calling there today, 26/03/2019 at 11:20am.

Dear Charles

I am so sorry to hear about your experience with our staff at Green Parks House.

I have asked the Modern Matron at Green Parks House to contact you about the issues raised.

Many thanks for writing to us.

Kind regards

Dr Abimbola Fadipe
Clinical Director

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