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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

278 Comments

I am becoming increasingly concerned for the welfare of my sister. She has been diagnosed with Bpd, was sectioned, released and told she would have a visit every day for 2 weeks..this was at Queen Marys, from your team. She had one visit and a couple of calls. She told your staff she was ok for fear of being returned to section.Having worked in mental health everyone knows that a visit is required and a phone call is untrustworthy as the client will not be honest.Since then my Father took her to your centre 2 weeks ago and got a Dr appointment but there has been no follow up.My sister says she phones **** all the time, but he always says he will call back but never does. I live 100 miles away and it is very distressing to have calls and texts at all hours when she should be treated, counselled etc by a crisis team.I dont know if she really has called **** but all the reviews above suggest that calls are not returned etc. i do believe my sister was discharged too early as beds were needed and that she is heading for a very serious episode....i worry for that call when she has ended it all. Where i live if you phone 111 you select option 2 and get a mental health crisis team 24 hours...is this available in your area? I need to get an urgent appointment but due to confidentiality no one will discuss with me this situation...Help is required urgently...

Dear Gina,

I'm sorry to hear about your concerns. I will contact you directly to learn more about this, and how we can help.

Kind regards

Dr Derek Tracy
Associate Clinical Director

My son was discharged from oxleys in December 2015 and since then we have had a year long battle to get him a care plan and a appointment with a psychologist , he was recently refererd to oxleas at ferryveiw ( about 2 months ago) who said he would see a psychologist and have a care plan put in place , again nothing has happened other than they want to do another assessment after already doing one. My son is just going around and around the system without getting the help he was promised and desperately needs before his mental health declines and he becomes depressed .

Dear Tony

Thank you for letting us know about your concerns. I will contact you directly to get more details so that I can follow this up with the team and determine what is happening.

Kind regards

Dr Derek Tracy,
Associate Clinical Director

I would like to say I am being looked after by the Oxleas district nurses and I am very happy with the treatment that I am receiving they are the most wonderful caring people and I feel so lucky to have them here.

Dear Sheila,

Thank you for your comments regarding the District Nurses who visited you. The nurses are always grateful to receive such wonderful compliments on the care that they deliver.

If you let me know which team are visiting, I will ensure that your message is passed on to them.

Regards

Connie Greig
Head of District Nursing

This site is totally useless, I have tried following the information here and it all leads to dead ends. A simple central contact phone number would be all that is needed, not all the confusing info given. A human voice and someone who can direct the caller.

Dear Barry

Thank you for bringing it to my attention that we have an out of date leaflet on our website. I will ask Jenny Fisher Head of Diabetes Care to look into this and ensure that all information is up to date.

Whilst this is being undertaken the correct number for the diabetes specialist nurses is 020 8319 7078.

Please accept my apologies for this error on our part and do not hesitate to contact me if you would like to discuss this issue further. My contact number is 020 8319 7154 or you can email me on lpenn@nhs.net.

Kind regards.

Liz Penn
Service Manager for Long Term Conditions

I just wanted to say a big Thankyou to one of the district nurses who came to visit me due to my medical condition, I left hospital with no after care advice or wasn't given any extra supplies for my catheter. On the first visit the nurse was very caring and ordered everything for me and it was all sent to my home address! I appreciate the care Thankyou.

Dear Mahtaj

Thank you so much for taking the time to comment on the excellent service you received from Nicole, one of the nurses from the Plumstead District Nursing Team.

I will pass on your comments to Nicole and her manager Lisa, and I know that she and the team will appreciate your kind words.

With kind regards

Liz Penn
Head of Long Term Conditions

I think it is terrible and very shortsighted that Greenwich have stopped the 12 month health review. You are sacrificing the health of babies for a quick win of saving money. Offering a clinic instead assumes a parent or carer is able to recognise that there is something wrong with their child in the first place. Its a disgrace.

Dear Alison

Oxleas has been commissioned to provide the new 0-19 years public health nursing service in Greenwich. The new service commenced on 1st September, with a programme of developments to the way services are delivered.

Our new Health Advice Sessions are delivered across Greenwich every day of the week, from Monday morning to Friday afternoon, and all families can attend these sessions to discuss their child’s health and progress.

In addition, Greenwich has introduced a series of ‘Key touchpoints’ beginning during pregnancy and continuing through the early weeks of life and throughout the school years.

There are new options for families to access the key touchpoints, and our teams will ensure that each child and family has at least three face to face key touchpoint contacts before their child starts school. Many children will receive up to seven face to face key touchpoint contacts, and our health visitors and school nurses will also be offering families addition, personalised support at times of need.

At each of the key touchpoint times for 0-4 years, families will receive an email providing health and development related information, with links to online resources.
In the case of the 10-12 month review, all families will receive the email or a letter, with an invitation to bring their baby to the Health Advice Session to discuss their progress. If any concerns are identified a face to face review of the baby’s health and development will be arranged.

The service will be developing further options for providing key touchpoint contact, and opportunities to seek advice if parents have concerns about their child, which will include online services such as virtual nurse through Skype. Many families have expressed their preference for online or instant contact in this way.

If you would like to discuss this matter further, please feel free to email me at stephen.whitmore@nhs.net.

Kind regards

Stephen Whitmore
Director of Children and Young People's Services

I would like to give a big thank you to Mr Mcfarlane, Ryan and the rest of the team for the outstanding service and care I have received. They were able to put me at ease throughout the whole process, even on the operating table! I now have a pair of very happy feet with no pain. Thank you again.

Dear Carol

Many thanks for leaving such a lovely comment in relation to the podiatric surgery service and for the care Mr McFarlane and his team provided during your recent procedure.

I have passed your compliment onto the team; we are delighted to hear you no longer have any pain and wish you well for the future.

Best wishes

Lisa Thompson
Head of Service - Specialist Teams (Adult Community Services)

For at least the last ten years I have received outstanding treatment from nurses Alison and Juliet at the Manor Brook Medical Centre for persistent leg ulcers. Although the symptoms come and go and never completely heal (so far) the ladies never lose patience and are always seeking different methods to improve my quality of life. I would like to bring to the attention of the Authority their outstanding contribution to the well being of their many patients. Personally, I feel as if I am being treated as a privately paying patient; it could not be bettered. Thank you all so much.

Dear Maurice

Thank you so much for taking the time to comment on the excellent service you received from Alison and the tissue viability team.

I will pass on your kind words to Alison and I know that she and the team will appreciate your generous feedback.

With kind regards

Liz Penn
Head of Long Term Conditions

I'm so outraged that the weigh in and walk in clinics have reduced to such a small amount. When my baby was first born this service was a lifeline and meant not having to go to the doctor for advice.

The manor brook clinic has been closed and we are told to go to 2 different sites, both only open 3 hours a week. Having seen how busy manor brook was I can only imagine these two places serving the whole of the Blackheath / kidbrooke area are going to be a complete nightmare.

How is this 'improving lives' or supporting new mums? It's only going to stop people attending and potentially risking these poor little ones health.

A response would be appreciated.

Dear Katie

The new 0-19 years public health nursing service has been commissioned by the Royal London Borough of Greeenwich to deliver services to families in Greenwich in partnership with other local services and organisations. Health visiting services (0-4 years) are working closely with Children's Centres including delivering health advice sessions in Children's Centres across the borough.

Health advice sessions provide an opportunity for parents and carers to discuss their child's day to day health and progress and any concerns they may have with a member of our experienced and skilled teams, and at the same time to introduce parents to the wide range of services offered through Children’s Centres.

The new health advice sessions are planned across the borough so that there is a session available every morning and afternoon of each working day, with health visitors available for at least one session per day.

The new health advice drop in sessions are longer than previous baby clinics and have been designed to offer not only the support of the HV service but to provide access and support from the Children's Centre for parents who have a range of needs.

The redesign of our service includes a new offer of pre-birth home visits and contact with the health visitor 6-8 weeks postnatally, as well as additional support for families when needed. This offer is particularly focussed on first time mothers and those who are vulnerable.

So far the clinics have been well attended and client feedback has been positive.

For more information please visit our Health Visiting Service page: http://oxleas.nhs.uk/services/service/childrens-health-visiting-serv/

Kind regards

Helen Day Barnes
Service Manager
Universal Children's Services

Whomever it may concern,

My daughter Emily attended Ferryview Medical centre Speech and Language on 31st August 2016 and the audiology at PlumsteadHealth clinic on the 2nd September 2016. Her hearing was significantly reduced and she needed a follow up appointment. I have not recieved any follow up letter or any results from her test. My Gp wont give me a refereral till i get the results from the audiology department but I can never get hold of anyone at the department. My call constantly gets cut off , my husband even drove down to talk to someone, no one was at the desk or in the department. The fact the information is not readily available on the system and that I am the one running around trying to resolve this issue is quite frustrating.

I would like someone to contact me with the relevant information so that I can fix my daughters ears before she attends school nect year.

Kind Regards, Lesley

Dear Lesley

Thank you for letting us know that you were having difficulty making contact with our service to follow up on an appointment, and to check that your GP had received the relevant report.

As explained on the telephone the premises you visited is not part of Oxleas and the service you visited previously is not based there. I do however apologise that you had such difficulties making contact with us, and I will let the practice where the treatment was delivered know that this has been an issue.

Your appointment was due to be processed in order that you received an appointment for November. I have provided you with the relevant telephone number in order that you can now make that appointment direct. With regard to the GP report I have asked that this is resent today.

I hope that you now feel that the issues are resolved but please contact me again if further issues arise.

Kind regards

Maria
Head Of Nursing

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