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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

657 Comments

I attended the Sherrington clinic at Sherington with my three day old baby, having been struggling with feeding and having therefore principally formula feeding. The support I received from Ann Marie was fantastic - she helped me identify a strategy for supporting and increasing milk supply, better positioning, and was completely non-judgmental about my decision to mixed feed, which was exactly what I needed. Highly recommend.

Dear Rebecca

Thank you so much for taking the time to tell us about your visit to the Sherington Breastfeeding group.

I am very pleased to hear that the support and information you received was just what you needed.

Ann-Marie is a very experienced Breast Feeding Advocate who has worked for this service in Greenwich for many years.

I know she will be delighted to know that the support she gave has been so warmly appreciated.

Kind regards

Ellen Shelly
Head of Health Visiting

I would like to say thank you to Hapreet at Oxleas who I have seen weekly. When I started CBT I was rather vulnerable and distressed (what they call a crisis) But now I am a happy, well equipped individual who feels confident being discharged from the service. Harpreet was understanding, knowledgeable and tailored every week according to my needs. From this experience, Harpreet has equipped me to look after myself during my highs, lows and everything in between.

I have put into practice everyday small things to help 'ground' myself and this has proven so useful.
I am now working a new job that I love, with 2 new hobbies and I finally feel like my old self again. Thanks to Harpreet and the oxleas services. I couldn't fault Harpreet at all. Thank you!

Dear Chloe

Thank you very much for taking time to write to us about your recent experience and the support you received from Greenwich Time to Talk and in particular Harpreet.

We really value the feedback we receive as it helps us shape the care we offer to our patients and their families. We will pass on your positive comments and kind words to the respective members of staff.

Best wishes

Rachel Matheson

Service Manager for Mental Health
Greenwich Directorate

One of the best facilities I have ever come across. The staff are friendly and helpful; I engaged with patient and he had nothing but positive things to say about the service provided here and something rarely heard, he praised all the staff members .

Great for the community

Good wishes

MHM

Thank you very much for your kind comments about our services here at the Bracton Centre. This will be shared at our regular staff briefing and I know that colleagues will appreciate the recognition.

Thanks again for taking the time to submit your feedback.

Keith Soper, Director
Forensic & Prison Services

I would like to say a big thank you to dr bird for being so understanding with my thoughts and feelings.

After several online and phone call assessments, one of which was conducted by the Primary Care Plus team, I have been fobbed off onto charities like Mind. This was particularly infuriating after I had received a threatening letter promising my discharge because of missing a single phone call despite an assessment escalating me to that team by Greenwich Time To Talk.

After having had to go through two hour long surveys and as many visits to the GP I am more than a little bit angry that at every step whichever team I have been dealing with has passed the buck on providing any care onto another service. Despite all the advertising it really seems that even the people whose jobs it is are unwilling to believe in the validity of my (and presumably others') depression.

If anything this experience and service has become a large contributor to my feelings of anxiety and diminished self-worth. Given that I have had to wait weeks to months for assessments to determine whether I am worth their time. Which, it turns out I am not.

Dear Chris

We are sorry to hear of your experience in accessing our services.

Ethel Nazzal, manager of the PCP team, will be able to discuss with you the next steps.

Please email Ethel: ethel.nazzal@nhs.net your telephone number so she can get in touch with you.

Kind regards

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

Is woolwich, market place still the only clinic that does implant removals and refit? Even if I live in Bexley?

Thanks

Dear Sir/Madam

To whom it may concern

Today, the 8th November 2019, I had my scheduled nail/feet appointment at 2, Garland Road, Plumstead, SE18 2AE.

On my arrival at the centre, I saw a young female Podiatrist whom her interactions and communication skills caught my attention. I witnessed this young lady whom I later asked another of your staff for her name, and her name was given to me as Kayla Paul performed her duties diligently.

Ms Kayla Paul, with a smile at all times, looked at patients in their faces, listened to patients and responded with respect, humbleness, precision and consciousness. I also witnessed that irrespective of the patients' different health issues, all patients smiled throughout the section. Furthermore, all patients happily conversed with one another, and we chatted as if we had met before meeting on the transport.

After treatment, every patient came out of the room smiling, and that includes me. Paul, Kayla made me felt that my predicaments were not worth some worries.

Assist Ms Kayla Paul to maintain the skills that she possess, and you will find that she will be a much more valuable person in the NHS and the United Kingdom as a whole (if she keeps the spirit on).

Thank you,
Yours faithfully

Cam

Dear Cam

Thank you for taking the time to write such a positive message about our community podiatrist Kayla.

We are pleased you found her to be professional and respectful and that your apppointment was enjoyable.

Thank you once again for your kind words and we will ensure they are passed on to Kayla.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

My son is under the home treatment team, he see one lady who called him the wrong name all through their session, when corrected she still called him by the wrong name. on the next meeting she apologised for calling him the wrong name, and as they said goodbye called him the wrong name again and found it highly amusing.

My son rang up in distress and asked for help and was told that he should go and take a cold shower, and that if he thought about harming himself he should hold ice cubes.

He see another lady who complimented his trainers so he smiled out of politeness, he rang up again that night in distress and she told him that she didn't see why he was down as he was so happy and smiley earlier...it was one smile out of politeness. I think its disgusting that these people are meant to be trained nurses and have made my son worse. they also left him sitting in the waiting room for more then half hour over his appointment time, which he got up and left. he then rang again that night and spoke to a man, my son was so distraught he threatened to kill himself and the man said alright then and my son hung up, they do not care about anybodys well being

Dear Janet

I am sorry to hear about the experience of your son with our services. I will be investigating this to see how we can support your son appropriately. Can you kindly contact me to provide me with more information such as your son's full name and/or
the name/s of the staff who dealt with him. My contact details are below

Kind regards

Tendai Chimbeva
Team Manager
Telephone: 02039536445

I found the Greenwich podiatry team to be professional and caring. I had developed pressure sores on both my heels after an operation at Guy's Hospital. Over the six months that it took for the sores to heal the podiatry complex wound management was excellent. These were difficult wounds to heal, over time I came to appreciate the Podiatry team's dedication to their patients.

Simon

Dear Simon

Thank you for taking to time to provide feedback for the Greenwich Podiatry team.

The team pride themselves on their dedication and appreciate the complexity of wound healing. I am delighted the care you received was excellent and your feet are improving.

Thank you once again. I will ensure to pass on your kind words to them.

With kind regards

Catherine Edmeades
Head of Profession Podiatry

hi

do you know of any music therapy that would help my adult daughter. she has had a learning disability since birth, 3 years ago she has a brain haemorrhage which took away her mobility. however, she has always loved music, and I feel that some sort of music therapy she would enjoy. she is 53 yrs old. private would possibly be suitable.

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