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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

657 Comments

Since primary school I have had concerns about my daughter who is now 16 years old. Initially, I thought she was ASD/Aspergers but in recent years other issues have developed. Whether these are associated with her autistic traits or not, I'm not sure.
Anyway, for many years she has had difficulties with social interaction, has a distinct lack of empathy for others and has had serious issues with anger, particularly at home. More recently, she has self harmed through cutting herself and I think this has moved onto burning her skin and binge eating. There was a stage when she was threatening to kill herself and talked about not wanting to be alive. Also, she hears voices constantly and frequently has hallucinations. I believe that this has been happening for many years but has only come to light in the past couple of years. My daughter has also taken herself to see the GP as she feels that she is depressed. She has suffered panic attacks and possibly suffers from anxiety. At the moment my daughter seems to be pushing every boundary possible, displaying risky behaviours and proving very difficult to manage unless I let her do exactly what she wants. I appreciate that this is generally a teenage thing but fear her general well-being considering all the other issues.
However, besides an ASD assessment that found her autistic but not enough for a diagnosis, and counselling at Bromley Y, she has not received any additional support and is not being referred onto CAMHS as she is not autistic enough, not self harming enough, not depressed enough, not anxious enough, not suicidal enough, not psychotic enough. Does no one look at the whole picture rather than individual issues?????
So, as I could not get help through the NHS (despite numerous attempts) I decided to get a private assessment even though I didn't really have the funds. This has been declined by the Priory as the psychiatrists have all stated that she needs to be under CAMHS!!!
Please help my daughter get the appropriate help before she ends up involved with a serious criminal incident or worse. What do I need to do so that she gets properly assessed and then supported in the right way???

Dear Tracey

Thank you for taking the time to talk with me.

As we discussed, one of our clinicians will contact your daughter to gather some further information. This will help us to ensure that she accesses the support that best meets her needs.

In the meantime, please do not hesitate to contact me if you have any queries.

Best wishes

Dominic Leigh
Operational Manager, Bromley CAMHS
020 8315 4430

I have recently had a hip replacement under the NHS but am struggling with some of the exercises due to pain is there any way I can be treated by hydro pool which will assist with my recovery as my surgeon has advised swimming would help

Dear Jeanette

We are sorry to hear that you are experiencing pain when exercising following your hip replacement.

We would suggest that you contact your GP or Consultant (if you are still under their care) to explain the issues you are experiencing. If appropriate they can refer you to our MSK service for an assessment and ongoing support.

Unfortunately we are unable to provide hydro therapy pool sessions through the Bexley MSK service.

Kind regards

Lisa Cooper
Associate Director

I have requested support which for is not really heard of I don’t seek support until it’s too late and I have no choice. My housing as also requested adult safe guarding yet haven’t heard anything. .

I believe this is due to previous referrals where I couldn’t explain my problems over the phone. I suffer from chronic complex trauma which at present I’m reliving pass experiences, I know I need support and have ask this yet I cannot explain over phone to a complete stranger my problems not because as I was told last time just being Awkward and if I really need help then I would speak over the phone. But what you don’t seem to Realise is that speaking about something like this is triggering into self leaving me to deal with the trauma of opening up over the phone making me feeling paranoid about who it was I spoke to what will they do with what I said will they hear what I said are they laughing at me, all this and so more, then that doesn’t guaranteer that I get support it’s just the 1st step to many others before they even decide you need support and if you are lucky that they can offer support you put on a waiting list which can take months leaving you wounded even more traumatised. Mentally trouble with no hope what’s so ever. I cannot wait for this luck dip route for /or not support. Sleep is difficult physically feel so ill doctors don’t understand and I end up half the time so scared of them that can’t finish consultation with them. I think I may have cancer yet can’t seem to explain as life is muddle with past and now. Please please help me that all I ask please

Dear Jennie

I am very sorry to learn you are in need of support and haven't been able to ask or find any support to help you.

I would like to advise your team if you are under Oxleas services so they can help you and if you are can you give me your full name and date of birth please (by email: oxl-tr.pals@nhs.net).

You can also call the Urgent Advice Line for assistance if you are able to on 0800 330 8590.

If you are not under Oxleas services can I urge you to contact your GP to get support or attend your local A&E so they can help you.

Kind regards

Helen
PALS

0800 917 7159

oxl-tr.pals@nhs.net

Hi
Are there any drop in advice centres in Beckenham. My 6 month old daughter cries after a minute on the boob and only stops when put on the opposite boob. Although she’s my second child and I’ve breastfed both, I’ve lost all confidence to feed out & about because of her bawling. It doesn’t result in a burp or sickness, she won’t take a bottle. I don’t know what the answer is.

Hi Robyn

Thank you for your email. I am sorry to hear that you are experiencing difficulties.

I have put the details of the breastfeeding group and the baby cafes in Beckenham below.

There are no groups on today however please call to speak to a Health Visitor on 020 8836 8621 who will give you further advice.

Wednesday: Community Vision Children’s and Family Centre, SE20 8UX ~ 09:30 -11:00 (Health Visitor led)

Monday: Neighbourhood Church Cromwell Rd, BR3 4LW ~ 13:00 – 15:00 (Baby café)

Friday: St Johns Church Hall, St Johns Rd, SE20 7EQ ~ 13:00 -15:00 (Baby café)

Best wishes

Loretta McGurry
Head of Health Visiting Bromley

I am VERY disgusted at the service oh no lack of service provided! My son had an appointment 25th September 2018 with a paedatric nurse she put a referral in for an ASD assessment for my son we were told the waiting list is 12 months OK I thought here we are 13 months later no follow up appointments no ASD appointment! I rang today to be told it is a 2 year wait!! People that I know had their 1st appointment like us 2 weeks before us and already had their assessment OK that I can let slide but when a family member was seen 2 months after my son and again has had their assessment already I think is disgusting for us to be told we have to wait another year!!! By that time my son will be coming up to 16 and will not be seen as he will fall under the adult care services! Why someone 2 months after us has been assessed and we are HAVE TO WAIT another year??? We have only been fighting for an assessment since he was 18 months old so yeah not that long! School will not help him any more as there is no diagnosis in place so he has been set up to fail! We have only just started receiving help from camhs. Surely someone can see why I am disgusted?

Dear Julie

We are sorry to hear about you concerns.

A member of the team has been trying to contact you to discuss these further without success - please can you call our Single Point of Access team on 020 8836 8621 (Ext 2).

Kind regards

Dr Nicola Reynolds
Lead Integrated Neurodevelopmental Team

Today I visited the clinic and was really pleased with the service. I arrived at 0745 for the Thursday 8am clinic and there were only 3 women in the queue. As I was there for long term contraception I was asked to wait until 9am for my appointment. The nurses were very professional and caring. The procedure was painless and quick. I left the clinic by 0930am. Thank you for giving me a wonderful service!

Dear Amina

Many thanks for taking the time to write your comment, and we am pleased that you found our service professional, caring and helpful.

We appreciate all feedback we receive and it is always nice to receive complimentary feedback. We will be sure to pass your comments onto the team.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

CAMHS
Behaviour that Challenges Support Group for Parents:

We attended the 3 sessions offered to us and found them to be very helpful, this was the best and meaningful support we have ever received.

We received lots of information that helped us understand ASD & ADHD, we were given printouts of the slides so did not have to take down many notes.

It was great to meet other parents who were in a similar situation and share strategies we have put in place that have and have not worked. We were in a safe environment which allowed everyone to openly express without judgement.

Dawn & Dominique were amazing, they listened to our problems and gave us advise and strategies to deal with things in a more positive manner. They were both very experienced and helpful.

For us a very positive experience. The more awareness and understanding we have about ASD/ADHD helps us with detaching from the drama and applying positive strategies. The worst thing about any illness or conditions is not understanding it.

Thank You.

Dear Ram

Thank you for you for your very positive feedback regarding Bexley CAMHS Behaviour that Challenges Support Group for Parents together with the two clinicians that lead the group.

We welcome all feedback which helps us to provide the best type of interventions for the children and young people seen by the service, and to their parents and carers.

We are pleased to hear that this group offered you the right type of information in such a positive way.

Thank you.

Dorothy Pilling, Operational Manager

Dear all
Could you please help me to make arrangements for a 13 week old baby to be given her BCG vaccine? She was born at Hometon Hospital but all the health visiting/post natal care has been given at Plumstead, where we moved shortly before her birth. I tried over the phone, then with the GP and finally was given an appointment with the nurse at the Plumstead Health Centre but BCG falls out of the nurse's competence, so I tried to sort it out at reception and a letter should have arrived weeks ago but nothing has happened so far. Can you please help? I don't know where else to go or what to do..
Thank you very much in advance for your help

Dear Ricardo

Thank you for taking the time to email us about your daughter's BCG. The contract for the giving of BCGs in Greenwich for children aged 29 days to 1 year is with Hounslow and Richmond NHS Trust.

They are usually informed of babies requiring the BCG in Greenwich and they then send out an appointment for attendance at one of their BCG sessions.

As you have not yet heard from them about your daughter's BCG, please contact them directly on 020 3771 6055 or their email address is hrch.bcg@nhs.net. They should then be able to help with your enquiry.

Kind regards

Kerry Cooke, Operational Lead Nurse

Was just wondering wether someone could give me some light on how long I have to wait for my daughter to have the first assessment, I have rang loads of time and the three times you have answered , I’m getting someone will email to let me know , here I am 5 weeks on still waiting for an email , I understand how busy you must be , but my daughter is my priority and getting her the help she needs , which is only getting worse , I ask on the phone the waiting list times no one knows, and told to wait for the email. Reading the comments on here don’t give me much hope :-(

Dear Sophie

Thank you for taking the time to discuss your daughter's referral on the phone and apologies again for the delay in responding to your query.

As per our conversation, please do not hesitate to contact us via our Duty System if there is any change to your daughter's situation and/or if you require any advice regarding her mental health.

Unless we hear from you again we will contact you in due course to arrange an assessment appointment.

Best wishes

Dominic Leigh
Operational Manager, Bromley CAMHS

I would like to extend my thanks and appreciation to Dr Monica Crugel and Matthew Henderson who have been instrumental in my mothers care. Their compassion, consideration and support have been invaluable.

Special commendation to Matthew with regards to his ability to rise to the occasion and always provide an answer and ultimate solution to problems we have experienced in order to keep mum at home for as long as is possible.

Thank you

Dear Carol

Thank you very much for taking time to write to us about your recent experience and the support you received from the team, ensuring that your mother maintained her independence for as long as it was possible.

We appreciate feedback we receive as it helps us shape the care we offer to our patients and their families. We will pass on your positive comments and kind words to the respective members of staff.

Best wishes

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

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