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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

245 Comments

Hello, I've just found out about your service. My daughter is nearly 3.5 years old and has knock knees. The gap between her feet is quite big when standing and she can join her feet only with bending one knee forward. I would be very happy if you could offer us a proper assessment. Thank you very much.

Dear Paulina,

Many thanks for contacting us.

We would be pleased to assess your daughter in our gait clinic. At this appointment, your daughter will be seen by both a physiotherapist and a podiatrist who will provide a full assessment of her needs.

We will be in touch with you with the appointment details, and anticipate your daughter will be seen within the next 3 weeks.

We look forward to seeing you soon.

Victoria Lambert
Children's Physiotherapy and Occupational Therapy Manager

I have been living in Greenwich for over a year with diabetes. I have been taken off metformin and put on an alternative drug over a month ago. When my son visited me in the week my blood sugar level was 28 . Today he came back and it was 23 . I have been to a and e at QE Hosp after the high reading but was discharged. Nobody ever monitors my blood sugar level and I am unable to do this as I am severley disabled. My live in carers refuse to do this as this is not part of their remit, as the are untrained. I am therefore living with dangerous levels of sugar in my blood and I am recieving no support to manage my diabetes. My doctor, at Henley Cross Medical Practice, only tells me to have my blood sugar level taken at the practice once every six weeks. I would like to be referred to the community diabetes team but my doctor has not agreed to this. I am very stressed about the consequences to my future health. Please reply with some advice as I was told at the hospital yesterday that only my doctor can refer me.

Dear Pauline

Thank you for your message. We will contact you today directly to discuss this further.

Best wishes

Liz Penn
Head of Service - Long Term Conditions

Dear Pauline

Thank you for taking my telephone call and explaining your situation to me. I am glad that your GP has offered you a diabetes appointment next week, and hope that they will make some medication changes so that you feel better soon.

Please do not hesitate to contact me in the future if there is anything that you feel I will be able to help you with regards to your diabetes care and management.

My telephone number is 020 8319 7154.

Kind regards

Liz Penn
Head of Service - Long Term Conditions

I'm afraid I can't leave any heartfelt messages, in fact quite the opposite regarding Green Park and the way my daughter and I have been treated, in particular the ward manager on Norman Ward whom takes her power to extreme levels. I rang the ward manager rather upset regarding a conversation that took place between my daughter and a member of staff whilst I was still on the phone to her. The ward manager was quite offensive and kept talking over me not allowing me to put my issues across, the call was ended with my being told I was barred from the ward, she obviously did not like me having an opinion, I reported this to my daughters care coordinator who then manger to get the bar removed. I visited my daughter the same day and a member of staff went to her room to inform her I was there, she appeared very dopey and drowsy looking and the member of staff stated that she was very sleepy, I replied “maybe it’s the drugs your giving her”, we were lead to a family room and once alone my daughter mentioned the bruising on her body, I asked her if I could take photo’s and she agreed. When I was leaving I mentioned the bruising to a member of staff in particular where on her body and that I had taken some photos. The following day I took a call to inform that once again I was barred, reason given was because the comment I made “maybe it’s the drugs your giving her” this was not a comment, it was an observation, is this not allowed ?, the other reason was because I had taken photos of my daughter and that there is a policy in place that states photos are not allowed, as much as I respect this, how on earth can you make me responsible for being in breach of a policy that you failed to mention prior to being told I had taken them. However it has since been made clear that the reason for me being barred from the ward is for a more personal reason and this being how I spoke to her (ward manager), she told my daughter that if I was to ring up and apologize for the way to spoke to her on the phone she will reconsider allowing my back onto the ward. How disgraceful that a ward manager can be allowed to abuse her position in this way. I have reported this to her unit manager months ago and again today but still nothing has been done.

Dear Fiona

I am very sorry to hear your concerns. There is obviously a lot to discuss, and I don't wish to put too many details about your daughter online, where it is visible to all.

I have been advised that the modern matron and unit head psychologist have been in touch to discuss your concerns, and that there is now an agreed way forward.

I hope that your concerns have been fully answered, but I am happy to be contacted directly if not.

Kind regards

Dr Derek Tracy
Associate Clinical Director
Tel: 020 8836 8555

I was with the Bexley Crisis Team almost a year ago now while i was going through deep mental anguish, suicidal attempts and thoughts. They were so utterly amazing and they became a cornerstone while everything was changing and happening so fast i couldn't really understand it all. They are fantastic and i owe so much to them as they literally save lives everyday and prevent a bad situation going terribly wrong. I could not have asked more from the whole team!
I don't say this often but not all heroes wear capes, in this case, they wear a lanyard with Oxleas on it. Thank you all so much for what you do, i owe you my life.

Thank you so much for taking the time to let us know about this great care. I will pass on your very kind and thoughtful words to the team - I know they will appreciate them so very much.
Dr Derek Tracy,
Associate Clinical Director

Thank you to prabishnay ADHD nurse who has supported my daughter with her ADHD and ASd.

She has been so supportive and helped with school issues. We will miss you x

Dear Ashley

Many thanks for your kind words. Working with your daughter and family has been a privilege.

We welcome regular feedback and any ideas you may have on how we can improve our service.

Best wishes to you and your family.

Prabashny

Couldn't of asked for better support. I had my first meeting yesterday with Ruth and today had an assessment which allowed to to choose various courses to participate in. I'm really happy with the time, effort and compassion that has been invested in to supporting me.

Dear Sarah

Thank you for taking the time to let us know about this; I'm really pleased to hear how well your meeting went.

I will pass on your compliment, I know Ruth will be delighted.

Kind regards

Dr Derek Tracy
Associate Clinical Director

My young daughter was referred to Camhs by our GP for depression, refusal to leave the house, refusal to attend school due to severe bullying, self harm, both mental and physical. The staff were very nice and friendly however nothing is being achieved, weekly half hour chats and a friendly smile has not helped. I constantly ask for more help, I even ask them to write to my daughters school but again nothing. I now do not know where to turn and have made myself ill worrying.

We are sorry to hear that your concerns about your daughter’s mental health continue and that you feel there has been little progress since your GP referred her in October.

Your concerns for your daughter's mental health and queries about the treatment approach indicate the need for a face-to-face review.

Sheena Gohal, the Operational Manager for Greenwich CAMHS and Marianne, the therapist involved, are in the process of contacting you to agree an appointment. It might be helpful to include the school in this.

Again we are really sorry to hear about your concerns and are grateful for your feedback. Should you have any other questions please do not hesitate to contact us:

Sheena Gohal can be contacted on 020 3260 5230 or Sheena.Gohal@oxleas.nhs.uk

Kind regards

Stephen Whitmore
Director
Children and Young People's Services

After admittance on this ward on more than one occasion over 2 years, my sister is no more well than the day she first arrived. I see little or no improvement in her mental state once she is on the ward, and we have felt we have not been given enough information to equip us in dealing with her illness, or information on what the next step in her treatment will be from staff. She was sectioned at some stage however it now appears this was completely pointless, as she is now without treatment and clearly still very unwell. Once released the support seems inconsistent, and it has been difficult for us as a family to contact professionals for assistance.

My sister compares the ward to a prison, and also feels her admittance was pointless. Despite the distressing situation, I've always spoken to ward staff politely however they never appear to have enough time when they are telephoned and (it feels) they seem to want to end the phone conversation as quickly as possible. I contacted the ward today as I've been unable to contact my sister's caseworker for weeks, and was told if I have concerns to contact the Police.

There are some staff that seem to care tremendously, and I do appreciate they have a difficult job, and that they have many patients to deal with. However I would like to see an improvement in the communication with relatives, as well as the ward itself in terms of hygiene and safety.

Dear Melissa

Thank you for taking the time to let us know about your concerns around your sister's care. Whilst I know all staff are typically very busy, we should always make time and space for our patients and their relatives and carers to discuss any issues of importance.

I will contact the modern matron at Oxleas House and ask that you are given such an opportunity - face-to-face or by telephone as is most convenient for you - with the ward manager and/or Consultant as is most appropriate, as a matter of urgency.

Kind regards

Dr Derek Tracy,
Associate Clinical Director

Greetings,

I have used your services at least three times since I moved to London three years ago. I have had a helpful service most of the time and staff have always been very polite.

My depression is recurrent and had been for the last 10 years. I have recently learnt about EMDR treatment and approached my GP for help as I thought it would help me address the underlying trauma. She suggested I self-refer which is what I have done. I have since been placed on a waiting list. At first, I was told the waiting time was 6 weeks. Then I called to check where I was on the list and was informed that it may be up to 4 months. My initial assessment took place on the 18th of March, almost 9 weeks ago. I am feeling a beginning of a new wave of a possible collapse--I had so many of them, I have learnt to see them coming. I would very much appreciate if you could get back to me and give me some idea of a possible therapy appointment. Just tried to call the general number but it leads to a voice mail. I would be very grateful if I could start this therapy very soon, whilst I am able to explain the nature of my predicament. If the breakdown starts, I will be all tears and no good for clear explanations for a while. Thank you.

Dear Nataliya

Thanks for taking the time to comment. I'm pleased that you have had positive experiences with Oxleas, but I fully appreciate how anxiety provoking and frustrating it can be waiting for appointments, especially if you feel things are deteriorating.

I will contact the relevant manager today and ask that you are contacted as a matter of urgency.

Kind regards

Dr Derek Tracy,
Associate Clinical Director

Firstly I'd like to say how disappointed I am about the district nurse service I received yesterday. This was supposed to be very routine very quick and easy catheter change but this turned into a bit of a nightmare for me personally. So basically a nurse turned up with a trainee nurse to change my catheter. I already had a catheter delivered so this was supposed so the most experienced of the two nurses began to insert the catheter. She inserted the catheter and there appeared to be quite a long length left. I couldn't see this at first as I was lying down but my PA could see that it was considerably shorter than the one I just had. My PA voiced his concerns but was told by the nurse that she done this many times and that was enough of the catheter in so she then started to inflate the balloon there is still no flow of urine in into the bag. We then waited for some time for it to flow but there was still nothing. The nurse decided then to remove the catheter along with a very large blood clot. The decision was made to put in the second catheter with the same affect no flow. I was then left for some 26 minutes to basically sweat it out whilst another district nurse was called out. The second nurse inserted the catheter the small amount showing at the end and the flow started them along with a lot of blood. So I'm now left with a penis which is bleeding and was bleeding last night and also have small dots of blood this morning.

As you can imagine I'm extremely frustrated angry and quite bloody to be honest. I can't believe a district nurse let this happen as I have a lot of trust in them and depend on them hell of a lot.

I'm just very worried that the balloon was inflated whilst in my sphincter and just concerned as to what damage this may have done. I'm also bleeding from the end of my penis. Can't believe this has happened as this district nurse kept on explaining as to how much experience she had had in this field.

I would like to put on record the second nurse who successfully inserted the catheter was excellent no problems at all with her what's so ever.

Thanks for reading.

Dear Martin,

Please accept our sincere apologies regarding your experience. Our Head of District Nursing will make contact with you on Monday but if this date is not convenient please call the office on 020 8319 7103 where Cheryl Maund will be able to schedule convenient time for you.

Kind Regards,

Sarah Burchell
Clinical Director
Adult Community Services

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