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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

278 Comments

A big thank you to Queen Marys Meadow View for looking after my mum during her recuperation. Very clean ward great staff and good hospital food all helped my 78 year old mum recover from her operation. So pleased that Queen Marys finally being fully used again as a hospital.

Dear Duncan,

Thank you so much you kind comments about the care your mother received whilst on Meadow View. I will happily feedback this to the team.

I hope your mother is continuing to improve & please pass on to her all our good wishes.

Kind regards,
Cathy Wilkinson - Matron, Meadow View

What age group does the service provide assistance upto, will i need to look into provate therapy for a 17 year old?

Dear Melek

Thank you for your query, a Speech and Language Therapist has telephoned you to talk through our service, I hope this has provided clarity.

Please see the local offer http://familiesinformation.royalgreenwich.gov.uk/kb5/greenwich/fsd/localoffer.page for other supports within Greenwich.

Please do also speak to the inclusion manager at the college, to discuss what reasonable adjustments can be made to support access to the curriculum/course.

Kind regards

Rhian Grounds
Acting Professional Manager and Principal Speech and Language Therapist

I arrived at the Source at 2pm to get seen fast, however it was shut. This was on Wednesday 31at August, and no notice was given on this website. Upon calling an answerphone said The Source is "now closed," which did not clarify whether it meant for the day or because it had not yet opened. This lack of information is disappointing as it caused me a wasted journey.

Dear Jacob

Thank you for raising your concern with regards the Source. The Source was closed for a period on Wednesday due to staff sickness.

I am sorry that there was no signage on the door to explain this to you. This was an oversight on our part and I apologise for any inconvenience this caused you. I can confirm that there is signage today.

Having listened to the answer phone message I can confirm that it states the usual opening times and then directs callers to alternative services which may be able to offer help.

Please do not hesitate to contact me if you would like to discuss this further. I have left my details on your mobile phone and have sent an email to you.

Kind regards

Liz Penn
Head of Long Term Conditions

Hi my daughter is 14months old and she hasn't had her 9month check or 12month check, I keep asking my doctors surgery and they keep saying a heath visitor will contact me.
Regards

Dear Lisa

Just to confirm that following our telephone conversation, we have now offered a developmental check which we are arranging at your convenience.

Best wishes

Helen Day-Barnes
Service Manager

My mum had a stroke 3 months ago which affected her speech and movement; she was discharged as an "early supported patient" and placed in the care of the early supported discharge team in our area. She was seen frequently by the OT, and Physiotherapists who all did an excellent job; but was barely seen by the speech and language therapist whose help she needed the most because of her aphasia.

Her time with the ESD team is now coming to an end but she still requires ongoing help with her aphasia. It's been very disappointing to see that there is very little help available in our borough ( Greenwich ) and Oxleas NHS. Furthermore the services provided by the Stroke Association are in the process of being shut down due to funding problems. Where can we turn to for help?

Dear Tayo

Thank you for your feedback about the care and treatment we provided to your mother following her recent stroke. I hope that she is continuing to make improvements.

I have contacted you directly to discuss your mother's care, and the support she can expect to receive, in more detail.

Best wishes

Keith Soper
Service Director

I just wish to say how grateful I am for the care my father has received from your team since his discharge from hospital. You have worked to find the equipment he needs and have offered both of us extra help to ensure he is as comfortable as possible. You are a truly excellent and under appreciated team. Thank you.

Dear Claire

Thank you so much for taking the time to feedback on the excellent care your father has received from the district nursing team. I will pass on your kind words to the team and I know they will be delighted that the care they have delivered has been so appreciated.

Kind regards
Liz Penn
Head of Long Term Conditions

My father was due to receive lunch time medication management from the District Nurse commencing 8th August 2016. On 7th August 2016 he was admitted to hospital in Critical Care where he remains. First thing on 8th August I called the Central Access Team and cancelled his district nurse visits until further notice. Unfortunately in the past 10 days, and whilst my father is still in Critical Care, the district nurse has turned up 3 times - randomly (once at 9.58 a.m. per CCTV!) to administer my father's lunch time medication. This has really upset my mother who is emotionally struggling with my father being in hospital. The Central Access Team has now been told THREE TIMES to cancel all future visits until further notice. Not sure how many more times they need to be told?!

Dear Jo

I have investigated your concerns. The central access team passed your message onto the district nursing team correctly, but this was not actioned in a timely manner by the district nursing service, therefore they visited and contacted your mother mistakenly. The team have been advised of their mistake and are truly sorry.

Please accept our sincere apologies for causing distress to you and your mother.

Yours sincerely

Karen Rodwell,
Modern Matron,
District Nursing service

Hello, I will like to thank you for your swift response to my request, I was told to come in at 11am today17th Aug, but unfortunately after trying to get the time of work, I forgot I had a pre arranged meeting today, hopefully I can get another slot between 4pm and 6pm Thursday 18th August,when your clinic is open till 7pm.thanks.

Dear Ade

Thank you for your comment. I have confirmed that our Nurse has made contact with you and suitable arrangements have been made. Thank you again for your comment and I am glad we have been able to meet your needs.

Dan Smith
Interim Manager - CASH

Hello, I tried visiting your clinic 3 times in the past 3 months but always been turned back both on Saturdays and during the week, as I work during the week it's quite difficult to be coming everyday as you are mostly closed by the time I get there,I've always been coming to the clinic for test and I am really anxious about getting it done as soon possible, pls I hope this can be looked into, thank you very much.

Dear Ade

I am very sorry you have had difficulties getting the help you need from our sexual health service. Our Saturday clinics are a relatively new offering and have proved incredibly popular.

Because of the nature of the walk-in service it does mean we have to limit attendance to ensure clinics finish on time and our Saturday clinic is advertised as limiting the numbers to the first 16 patients and emergencies.

I appreciate this can be frustrating if you arrive at a time when the attendance limit has been reached. I have asked one of our nurses to get in touch with you in relation to the test you require and to support you accessing this as soon as possible.

You may also find it useful to review the following website www.greenwichsexualhealth.org, which provides a range of information in relation to testing and treatment; some of which can be carried out at home.

Many thanks for your comment.

Kind regards

Lisa Thompson
Head of Service - Specialist Teams (Adult Community Services)

Turned away 3 times in a month: I am REALLY disappointed with their recent customer service.

I have come here for years as a student and have been given great advice and support from this service. However now I can only make the weekend clinic so attend on saturdays. In the past month I have been turned away three times. Opening times are 10-12 and the first time i was turned away it was 11:15, the second was 10:30 and the last time was 10:06.

I think, if this service is NOT in fact available from 10 they should be transparent about it. Considering people work during the week, Saturday surgeries are so crucial for the service. I am fortunate that the service I seek is not urgent but I fear for young girls, in difficult situations who need help on a Saturday morning. How many urgent cases have you turned away?

I understand under-funding and so on, but this is an URGENT issue as this is the only service available on a Saturday morning in the Greenwich area, the eltham service is 6 miles further. The council and relevant sponsors need to help reallocate funds and or staff to address this issue as a case of urgency.

I hope my words can assist any vulnerable person seeking help on a saturday morning

A concerned member of the public.

I am very sorry you have had difficulties getting the help you need from our sexual health service. Our Saturday clinics are a relatively new offering and have proved incredibly popular. Because of the nature of the walk-in service it does mean we have to limit attendance to ensure the clinic finishes on time. The clinic is advertised as the first 16 patients will be seen plus any medical emergencies. But even with us trying to do this they regularly overrun. This can mean longer than ideal waits for patients and staff working beyond their planned hours.

Your general point about access to sexual health services for people who work is well made, and we are looking at increasing the choice of clinic times to accommodate those unable to come during the day. The commissioner of this service, the Royal Borough of Greenwich, is committed to improving the sexual health provision within the borough and we are working closely together to ensure an accessible and high quality service is available.

In terms of your specific need, I will contact you directly to arrange for one of our nurses to speak to you.

Thank you for your feedback.

Keith Soper
Service Director

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