Friends and Family Test (FFT)

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Put us to the test… the NHS Friends and Family Test

The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England.

It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved.

The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014.

The Friends and Family Test (FFT) is a powerful tool that gives all patients the opportunity to provide feedback about the care they have received by simply asking if they would recommend the services they have used. It allows for both good and bad patient experience to be recorded.

We were one of the first NHS foundation trusts to introduce the FFT and have been collecting responses to the FFT across most parts of the trust for some time.

Our first submission of the FFT results to Monitor was in 2015.

The short film above helps explain how the FFT works and how you can take part.