Friends and Family Test (FFT)

The Friends and Family Test (FFT) is a powerful tool that gives all patients the opportunity to provide feedback about the care they have received by simply asking if they would recommend the services they have used. It allows for both good and bad patient experience to be recorded.

We were one of the first NHS foundation trusts to introduce the FFT and have been collecting responses to the FFT across most parts of the trust for some time.

Our first submission of the FFT results to Monitor was in 2015.

Watch the video: Put us to the test… the NHS Friends and Family Test (2020 standard version with BSL) below.

Other formats: