We will:
This an example of where PALS has supported service change.
PALS had been receiving a high number of calls from patients regarding communication problems with the MSK service at Queen Mary's Hospital (QMH). The issues included, not being able to get through to the service via telephone, and waiting at reception for long periods while booking in.
This was raised with the Service Manager and the service was monitored over a 4 week period. The analysis during this period revealed a pattern of times and days when patients experienced difficulties contacting the service and issues with the telephone system.
The following changes were made:
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Call us: 0800 917 7159 (freephone)
Email us: oxl-tr.pals@nhs.net
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Something wrong - What to do if you are unhappy (easy-read leaflet) 224.0 KB