Children's Community Audiology Service (Greenwich) Greenwich

Coronavirus

We are having to alter some of our services in response to the demands that Coronavirus is creating. This means that we may have less staff and will be unable to continue to provide services in the way we usually do. Therefore, we may need to do the following:

We may carry out consultations via phone or video call
The frequency of our visits for your care might be reduced
If the care you receive is not essential, it might be stopped for the time being.

We will speak with you about any new arrangements we need to put in place. We will inform any other people involved in your care of any changes made.

If you need to contact us, please call 0208 836 8621.

We would like to thank you for your understanding and cooperation at this time.

We are a second tier community paediatric audiology service. We also run clinics at Plumstead Health Centre.

We provide hearing tests for children of all ages who have hearing difficulties including those with middle ear disorders and complex needs.

Where clinically necessary we may refer children to a tertiary audiology service, an ear, nose and throat surgeon or their GP.

How to access this service

If there are concerns about a child or young person's hearing acuity, any healthcare professional involved in the child’s care can complete and send this referral form and email it to oxl-tr.childrenstherapies@nhs.net or post it to Single Point of Access Greenwich, Memorial Hospital, Shooters Hill, London, SE18 3RG.

The child must be registered with a Greenwich GP.

Aetiological investigations

We also provide an aetiological investigations service once a month at Acorns, Queen Mary's Hospital, Frognal Place, Sidcup, DA14 6LT. A specialist consultant community paediatrician can request a range of tests to try and determine the possible causes of deafness.

Referrals for aetiological investigations will only be accepted from an Audiologist, Audio vestibular physician or an ENT surgeon after a sensorineural hearing loss has been confirmed and parental consent for the referral is recorded.

Please send a copy of the child's latest audiological report with your reason for referral with parental consent to oxl-tr.bexleyscs-spa@nhs.net or post it to Audiology, Single Point of Access Bexley, Acorns, Queen Mary's Hospital, Frognal Place, Sidcup, DA14 6LT.

The child must be registered with a Greenwich GP.

We work closely with colleagues from other services including:

Newborn Hearing Screening Programme (NHSP)
Community Paediatricians
Health Visitors
School Nurses
Advisory Teachers for Hearing Impairment
Speech and Language Therapists

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care.

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.