Bexley MSK Service Bexley

Problems that we treat include:

  • Conditions such as arthritis, disc problems, headaches, trapped nerves, tendonitis, frozen shoulder, carpal tunnel syndrome, sciatica, bursitis, capsulitis, spondylosis and spondylitis
  • Sports injuries, whiplash, sprains, tennis/golfer’s elbow, joint dislocation, and ligament, cartilage and wear and tear problems

We also provide rehabilitation treatment after joint replacement or other orthopaedic surgery.

Many of our treatments involve manual therapies such as manipulation and soft tissue techniques. Other treatments include:

  • Posture advice
  • Electrotherapy
  • Acupuncture
  • Hand therapy
  • Podiatry
  • Hydrotherapy
  • Individual exercise sessions
  • Prescribed exercises
  • Reconditioning exercise classes
  • Exercise classes with advice sessions

How do I access the service?

If you are experiencing joint or muscular pains, please visit your GP. If they feel that you would benefit from a specialist assessment, they will complete a referral on your behalf.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.



  • Community health services (adults)

Fax number:


Clinic times:

Queen Mary's Hospital
Monday to Friday, 8am to 7pm
Saturday, 8am to 1pm

Erith & District Hospital
Monday to Friday, 8am to 5.30pm (Weds 9.30am to 7pm)

Lakeside Health Centre
Fridays only


I have had a telephone consultation as I was referred by my GP for shoulder pain and hand pain. I subsequently had an appointment face to face with Lucas on the 14th December and was given exercises and given a follow up appointment by phone for the 19 January which has now been cancelled. I also had a hand appointment on the 16th December with katalina who has referred me for a nerve conduction scan. However on the 15th December I had a really bad fall and fell onto my left arm and badly grazed my chin and wrists. The a&e at queen Elizabeth saw me on the 16th and took X-ray and it’s not broken or fractured and hospital and go have given me narproxen and co-codomol for pain, however I am in constant pain and am unable to sleep and I fear it’s getting worse. I really need help to manage this? I know there is a pandemic but I don’t know what else to do and would really appreciate some help.

Dear Esther

We are sorry to hear you are still experiencing pain. We arranged for one of our Bexley MSK colleagues to call you yesterday to provide some advice. We hope you found the information helpful and wish you well in your recovery.

Best wishes

Lisa Cooper
Associate Director Adult Community Services

It is virtually impossible to get through on this telephone number. I have contacted several times, I am told I'm in a queue and my call will be answered shortly. After 45 minutes, I get cut off! Is there any other way to get through as I really need some help with my Cervical Spondylosis symptoms..

Dear Teresa

Thank you for your enquiry on our website and raising your concerns. I am sorry to hear about your trouble in getting through on our contact number and understand how frustrating this must be. I have asked one of our administrators to contact you directly. However, we also have an e-mail address that is manned everyday except Sunday. This can also be used for enquiries or, if for any reason, you are unable to get through on the phone again,

Alternatively, our quieter times with lower call volumes are after 4pm and so you might find more success at these times in the future.

Due to the current high demands for our service we are in the process of developing further methods of self-referring into the physiotherapy department via our web site using a computer, smart phone or tablet. The ultimate aim is to improve access and convenience and reduce the need to use the phone. So, please watch this space.

We receive over 550 calls a week and according to our monitoring systems manage to answer 99% of these, so although it is not clear what is happening in your individual case, we will look into our reporting software to ensure it is providing accurate data.

I hope that this provides a satisfactory solution and thank you for using our service and providing valuable feedback. Please do not hesitate to contact the department again about this issue and ask to speak with Paul Smith or Heather Ritchie (Operations Manager) if you have any further questions.

Kind regards


I was referred to you by my doctor at Bexley Group Practice in Upper Wickham Lane.
I have been having a lot of pain in my left knee after having a fall. I think I may have torn something behind my knee. Could you please advise if a xray can be taken to see if there is any damage ?


Sylvia Rothwell

Dear Sylvia

We are sorry to hear that you are experiencing pain following your fall and trust that your surgery have provided you with advice on how to manage your symptoms.

We have not yet received a referral from your GP however you can make a self-referral to our MSK service by telephoning 020 8302 6330 Monday to Friday between 9.00am to 6.30pm and Saturday between 8.30am and 12.30pm.

Following your assessment our clincians will ensure that all necessary and appropriate investigations are undertaken.

Kind regards

Lisa Cooper
Associate Director, Adult Community Services

I have just been referred after being diagnosed with Osteoarthritis.
My question is it was seen on and X-ray of my pelvis but I’m confident I have it in other areas (neck, knees, shoulder). Will I be referred by yourselves for more xrays or mri’s to find out the extent?

Kind regards

Dear Phil

Thank you for taking the time to enquire about your symptoms and condition.

Without us knowing more about your clinical history and symptoms which we will be able to obtain when we see you in our MSK service, we would not be able say at this point with certainty what will or will not be conducted in the form of investigations.

Please be assured that the clinician you see will conduct a thorough history of your symptoms and undertake clinical examination and explain what, if any investigations will be required along with jointly agreeing a plan of treatment with you going forwards.

I do hope this answers your question sufficiently. Please do not hesitate to contact the service on the number below if you have any further questions and ask for Paul Smith or Heather Ritchie, joint-leads for Bexley MSK Service.

Telephone enquiry number: 020 8302 6330

Kind regards

Paul Smith

Hi do I need to go back to my gp to be re referred? I was being seen last year, but due to work issues I couldn’t attend the appointments, so I haven’t been back. I am in terrible pain in my right shoulder.

Dear Joanne

Sincere apologies for delay in our response to your e-mail.

Thank you very much for your enquiry.

We now have the option of people being able to self-refer, for Bexley MSK Physiotherapy.

Currently 95% of Bexley GP's are signed up to for their patients to use this process. To undertake this self referral you will need to call 020 8302 6330 and select option 3.

If you experience a problem with this or would like us to check if your GP has signed up for this please do call us on and ask for Paul Smith or Heather Ritchie service leads on 020 8302 6330.

If your GP has not yet signed up for the self referral process, then you will need your GP to refer to Bexley MSK Service.

If you would like advice please do call us on the above number, or if you think that your problem does require urgent attention then please do attend either urgent care centre or A+E.

Kindest regards

Doug Reid
Service Manager, Bexley Adult Community Services

I have recently had a hip replacement under the NHS but am struggling with some of the exercises due to pain is there any way I can be treated by hydro pool which will assist with my recovery as my surgeon has advised swimming would help

Dear Jeanette

We are sorry to hear that you are experiencing pain when exercising following your hip replacement.

We would suggest that you contact your GP or Consultant (if you are still under their care) to explain the issues you are experiencing. If appropriate they can refer you to our MSK service for an assessment and ongoing support.

Unfortunately we are unable to provide hydro therapy pool sessions through the Bexley MSK service.

Kind regards

Lisa Cooper
Associate Director

this looks good is it still in action? do you have a hydrotherapy pool?

Dear Sarah

Sorry for the delay in responding to your question. The Bexley MSK Service uses the hydrotherapy pool at Goldie Leigh for one session a week, patients who would benefit from hydrotherapy can be referred for this treatment once they have been assessed by a physiotherapist.

Kind regards

Helen Jones

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