Rapid Response Team Bexley

Our Bexley Rapid Response Team works closely with the A&E and acute medical units at both Queen Elizabeth and Darent Valley hospitals to minimise unnecessary hospital admissions and support early discharge from hospital where we can. The team will assess your health and social care needs and, if appropriate put together a package of care, which could include:

  • Referral to our Community Assessment and Rehabilitation team for a period of reablement at home
  • Referral to an intermediate care facility for a period of care and rehabilitation
  • Home visits from health and/or social care professionals
  • Referral to another health or social care team.

The team also provides assessments for people who need them at home.

The Bexley Rapid Response Team are available Monday to Sunday from 8am to 8pm.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.

Locations

Categories

  • Community health services (adults)

Public phone number:

Queen Elizabeth Hospital tel: 020 8836 6514

Darent Valley Hospital tel: 01322 428100 ext 6779

5 Comments

While I can imagine that the RR Team are doing, and have done, is valued supportive work for people in great need, I must say that our initial dealings with them have been disappointing.

.My husbands condition deteriorated over the last couple of days, we were referred to the team by his compassionate GP Doctor Morris..... she is a lovely person We were most relieved at her suggestion of the referral.

When I have spoken to the three female representatives, I have found their attitude and tone of voice rather irritating. They speak in a 'practiced' caring 'sing-song' manner, which frankly sounds insincere and rather creepy. Their insistence to come round and prepare for my husband's homecoming when we have have no definitive diagnosis from a hospital doctor or consultant is somewhat upsetting
.
My husband has been in hospital less than a day, not long enough to establish a medical treatment plan and a regime for pain control- My husband has been referred to the chronic pain clinic.

I am a devoted fan of the NHS having had extensive care over the years [cancer in 1985] and I have seen, first hand. how marvellous they are in this time of this dreadful pandemic. I know they are under extreme pressure to relieve bed space.

I am perfectly happy to have my husband at home but I am not prepared to be intimidated into any action before we have a full medical picture from a medic of some authority and with regard to my husband's care, rather than to the convenience of the hospital.

This is MOST distressing for my daughter and myself, I have heart problems and health issues and my daughter is a recovering sufferer of debilitating Clinical Depression. Although now, she finds herself a carer to both of us.

From what we have been told, less than a day after my husband was admitted to hospital, my husband has now made a miraculous recovery and is now able to walk up and down the ward!!!!

We are in a situation where, because of COVID we are prevented from seeing my husband, witnessing for ourselves how he is coping. You MUST have proper regard, YES, for my husband's safety - but also remember to be respectful of our boundaries and not trample all over us.

We have found the paramedic, ambulance staff to have more skilled in communication,, sensitivity and true compassion than we have felt from our dealings with you. That is our experience! I hope my message is not diluted when posting, in order to 'fit' in with the rest of the comments which I do not deny you can deserve.

Dear Carol

I am sorry that this has been your experience with the Rapid Response team. The team are highly trained professionals who are able to assess and support people at home to prevent the need for an admission to hospital. They also work closely with the hospital to support people at home when it has been identified that the person will benefit from a period of ongoing monitoring for a few days after their discharge from hospital.

GPs will refer to the Rapid Response team so that a home visit can be undertaken to assess the person whose health is deteriorating. We are sorry if you felt the phone calls to arrange to see and assess your husband, as requested by Dr Morris, were intrusive.

I understand you have made a formal complaint about your experience and therefore we will contact you directly to discuss these issues with you.

Lisa Cooper
Associate Director Adult Community Services
Bexley Care Directorate

My dad became unwell over the NYE/NYD weekend.. I was very disappointed with 111 service and was unsure how to proceed as I had very limited options available .. Due to health issues going to hospital was not an option.. I called the Rapid Response team expecting to be met with a long drawn out automated response or a call taker who is unable to deviate from their pre written prompt card...The phone was answered straight away by a nurse who was helpful ..very professional .. And reassuring..I can't begin to describe how relieved I was.
This lady then took all appropriate details and arranged to see my dad the following morning.
Over the course of the weekend she liaised with my GP and returned to see my dad for a second time to check on his condition. On each occasion she checked my dad thoroughly.. always kind and professional and very reassuring ..
I cannot praise her enough. If she represents the quality and professionalism of the rest of the Bexley team then we are lucky to have such a valuable resource available to us.
Thankyou again for your kindness and care.

Dear Eve

Thank you for taking the time to comment on the care your father received from our Rapid Response service .

Your comments have been passed on to the team, who I know will be delighted to hear how much you valued their support during the new year period.

On behalf of the team we send our best wishes to your father for his ongoing recuperation.

Lisa Cooper
Associate Director Adult Community Services
Bexley Care Directorate

I want say a huge thank you to the Bexley Rapid Response Team.

My 92 year old mum has been unwell for the last few weeks and after many GP/111 phone calls I was advised to contact Rapid in the hope to avoid a hospital admission.

The team came the same day, her needs were assessed, equipment ordered & delivered the following day. GP contacted to adjust pain meds. We are seeing progress & this has been largely to due to the commitment of the team. And in this current climate, she received a courtesy call at the weekend to ‘check all was okay’

Mum doesn’t have internet, she’s of a generation where the cloud is in the sky & snowflakes fall in winter...so she asked me to post her thanks. Especially to Richard, the physio and Nurse Chiddi

Dear Cathy

Thank you so much for taking the time to write such wonderful comments. This is so uplifting for us as a team during this unprecedented time.

Rapid Response strive to provide the best possible care to everyone we support. We all wish your mother a speedy recovery and hope she is back to full health as soon as possible.

Kind regards

Cherie Trew
Matron/Team Manager

Thank you so much for the rapid response team for coming out so quickly after my brother being discharged from kings. You have assessed his needs, ordered equipment , care and an inpatient bed. Thank you so much as you have cared and not said oh well you have been born disabled deal with it. I am so grateful for your help as he was discharged without planning for his needs and your help has prevented him being admitted to a and e.

I am so impressed with rapid response when they came out to my crisis! My brother was discharged from hospital yet still not able to cope at home.
The team came out assessed him, I have now got equipment being delivered, key safe being installed. Increase in care package and waiting for bed for rehabilitation.
Thank you so much as it has prevented my brother from having another hospital stay.
Your service has been excellent, as you have kept me informed of what's happening.
Your service has been excellent x

Dear Ashley.

Thank you very much for your kind comments regarding the service your brother received from the Rapid Response Team, the team strive to deliver the best quality health and social care to our patients.

We really do appreciate you taking the time to write your very positive feedback, I have passed your comments on to the team which has been gratefully received.

We wish your brother all the best in his continued recovery.

Kind Regards

Doug Reid
Deputy Service Manager
Pre and Post Acute Care ( Adult Community Services)

I am writing to thank the Rapid Response Team, especially the Nurse, Orubo who was frequently on duty when my mother, was admitted to Queen Elizabeth Hospital on 20/05/15 following a fall at home, bed bound, pressure sore, dehydrated and with a UTI.

My mother was treated and almost every day was up-dated by Orubo with regards to treatment/plans. A week later my mother was transferred to Meadowview at Queen Mary's Hospital. My mother was in Meadowview for almost four weeks and received intensive support, physio, activities and use of the gym. She came back home with more appropriate pain relief following four previous hip replacement operations, infection free, skin improved, eating and drinking very well, and confidence restored. The alternative pain relief of Butrane Patches was initially suggested by Orubo. Happily next week I am taking my mother on holiday for two weeks at a seaside resort and not only is she back to her baseline, but with the management of pain that she had previously been suffering from for approximately eight years her quality of life is so much improved.

I cannot thank everyone involved in my mothers care enough, in particular Orubo, I would be grateful if you could please pass this onto Orubo. I shall also be sending a thank you e mail to Meadowview.

Kind regards

Allison

Thanks very much for your kind comments, Allison.

I am really pleased to hear that your mother has much such good progress and the role our teams played in her recovery. I have passed on details of your thanks to the staff involved in your mother's care, in particular Orubo - I know they treasure such positive feedback.

I do hope you and your mother enjoy your planned holiday.

Keith Soper
Service Director

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