Child and Adolescent Mental Health Services (CAMHS) - Greenwich Greenwich

If you are a parent and you have concerns about your child’s mental health, please contact 0203 260 5211 Monday to Friday 9am-5pm.

Please contact the SLP crisis line on 020 3228 5980 Monday to Friday 5pm-10pm and Saturday to Sunday 9am to 10pm.

For all other times please contact the Oxleas Urgent Advice line on 0800 330 8590. Please also note that support is available via Kooth.

This service provides mental health services to children and their families living in the borough of Greenwich.

It also provides advice, consultation and support to the other individuals and agencies involved in mental health care.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.


  • Mental health services: Child and adolescent (CAMHS)
Highpoint House for news article

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How to find us:

Bus routes: 89, 244, 486

Trains: The nearest train station is Welling which is a bus ride away. You can also use Woolwich Arsenal station and take bus 244.

Car parking: There are four marked bays for child and family parking outside Highpoint House. There is also a free car park at the Memorial Hospital site. 


Highpoint House
Memorial Hospital
Shooters Hill

SE18 3RZ

Public phone number:

Monday to Friday: 9.00am to 5pm
0203 319 7666

Fax number:

020 8319 3336


Hi. I hope this finds you well. We were referred to Cahms on 1st April and have not heard anything yet back. My daughter has been struggling and with GCSEs coming up the anxiety is building as we suspect she has ADHD. We are trying to get her all the support we can get but what she really needs is a proper assessment. She has also developed tics which has compounded matters and so with going back to school we noticed she is getting worse. I know Cahms are really busy and was wondering if there was any alternative or way we can help her get a diagnosis? It’s been five months now with no word so we don’t know what to do. Thanks and all the best.

Dear Elizabeth,

Thank you for your comment, I'm sorry to read of the difficulties your daughter has been experiencing.

A colleague from Greenwich CAMHS will be in contact with you early next week to discuss the issues you've raised and consider options.

Best wishes,

Dominic Leigh
CAMHS Service Manager

You’ve helped me so much, thank you

Dear Lucy,

Thank you so much for your lovely feedback, we are really pleased that you have found CAMHS helpful. Its very important that we support young people and families in the best way we can.

Thank you again

Sheena Gohal
Associate Director, CAMHS

My daughter was under CAMHS 3 years ago and discharged after two years of psychotherapy. I feel like nobody believed me or understood. They used to tell me that I’m just looking for diagnosis and what do I want to achieve with that. They didn’t diagnose everything was blamed on my divorce, new husband etc. Since the discharge things have gone worse my daughter got diagnosed with ADHD by Oxleas and possible ASD. School is struggling and we are coming back to CAMHS (been accepted and waiting for appointment). I don’t know what to expect but I have no confidence in CAMHS at the moment. I hope things have changed and someone will listen and help us this time.

Dear Martina

We are very sorry to hear about your past experiences with CAMHS and your worries about the upcoming appointment, based on your past experiences of the service.

We understand that you have spoken with the Operational Manager for Greenwich CAMHS and agreed that you would meet with the named clinician prior to the initial assessment for your daughter to allow an opportunity to share some of your anxieties and hopes for your daughter's time in CAMHS.

We hope that this has been helpful, and would like to thank you for your feedback.

Kind regards

Sheena Gohal

My daughter has been under CAMHS for a short while.

It has taken us quite a time to get to see CAMHS but it has been a god send. CAMHS, in many ways, just isn't for the children. The knowledge you have, as a parent, that there is a place that is working with you to help your child gives you the strength to continue on when it feels your world is falling apart.

Our daughter suffers every day, the effect on our house is too much to endure and we do not have the tools to help her. CAMHS does, it has wonderful, dedicated people, who's sole focus is to help the child (and support the family).

It isn't easy, and most times you feel so inadaquate, but persevere for the sake of your child as CAMHS does make a difference.

I wish CAMHS were given more of a role in schools and within everyday life. It appears, for our children, that life is far more complex than it was when I was a child. There is more to contend with and you are under the microscope more than ever now with social media. As a child, when you are so vunerable, it can feel that things are out of control and there is no where to hide. We, as a society, need to acknowledge the vunerability of children and put measures in play to assist them earlier, before they start to shatter. CAMHS has the people and understanding to do this, I cannot understand why it is not more funded and given greater latitude.

I am not sure I have the words to say how much CAMHS has meant to my daughter or our family, anything I can think of seems to undervalue what they give.

If you are a parent reading this or a child reaching out for help, pick up the phone and call CAMHS, they can help. Make the first step. :-)

Thank you.

Dear David

Thank you very much for your feedback, it is really valuable to us and helps us to continue to think about how we improve our services for children, young people and families.

Coming to CAMHS can be often quiet daunting for families and we believe it takes real courage and determination to work through some of the challenges.

It is really positive to hear about your experiences with Greenwich CAMHS and we wish you well on your journey with us.


Sheena Gohal
Greenwich CAMHS Operational Manager

My daughter had an appointment on May 10th. We were very relieved to finally see someone. In June we received a letter detailing our care-plan. That was after me calling in. The letter had been delayed. Since then we've heard nothing. I called the office last week and was told that my daughter's case worker was on annual leave until the end of July. So I would assume that her case would have been handed over to someone else? No, nobody knew what was going on.

I hoped that we could have had at least one or two more sessions before September, but it's looking unlikely. I was told I'd get a phone call in a few days that was a week ago. July is almost over and we have got nowhere fast. I'm very disappointed that I have had to come to here to vent my frustration with the service. Back to square one.

My daughter has finished her exams and now barely leaves the house. I know your services are stretched, but I feel that your help is what is needed to get my daughter back on track.

Dear Deborah

We are sorry we did not get back to you in a timely way, you have now spoken with the service and an appointment has been arranged for next week.

We hope our help, with your support, will get your daughter back on track as well.

Kind regards

Sheena Gohal - Operational Manager
Stephen Whitmore - Service Director

My young daughter was referred to Camhs by our GP for depression, refusal to leave the house, refusal to attend school due to severe bullying, self harm, both mental and physical. The staff were very nice and friendly however nothing is being achieved, weekly half hour chats and a friendly smile has not helped. I constantly ask for more help, I even ask them to write to my daughters school but again nothing. I now do not know where to turn and have made myself ill worrying.

We are sorry to hear that your concerns about your daughter’s mental health continue and that you feel there has been little progress since your GP referred her in October.

Your concerns for your daughter's mental health and queries about the treatment approach indicate the need for a face-to-face review.

Sheena Gohal, the Operational Manager for Greenwich CAMHS and Marianne, the therapist involved, are in the process of contacting you to agree an appointment. It might be helpful to include the school in this.

Again we are really sorry to hear about your concerns and are grateful for your feedback. Should you have any other questions please do not hesitate to contact us:

Sheena Gohal can be contacted on 020 3260 5230 or

Kind regards

Stephen Whitmore
Children and Young People's Services

I referred my son to CAMHS via his GP and his school a year ago after he had been experiencing anxiety, depression and some episodes of self harm. It would appear that the 'assessment' process has lasted a year. He and I were seen sporadically and inconsistently over this time, filling out endless forms repeatedly. He was never seen on a consistent basis and the promise from the practitioner was always that she would need to go back to panel for a decision. My realisation now is that she was simply waiting it out until he was 16 and could be referred to Time to Talk. He has now been told he has to be on another waiting list, probably for about a year. Time to Talk have now said they are referring him back to CAMHS. I work in mental health services myself and this shambolic performance would not be acceptable. Shocking way to treat an adolescent with a mental health problem.

Dear Megan

Thank you for taking the time to make us aware of your experience of Greenwich CAMHS. We are very sorry to hear about your experience and that your son has not yet received the help that he needs. I will look into the circumstances of your son's contact with the service immediately and I will contact you to inform you of the outcome. I am hopeful that we can rectify the situation so that you son can receive the support and treatment that he needs.

kind regards

Beverley Mack
Associate Director, CAMHS

My granddaughter was under the Camhs service for two years and I would highly recommend the help and advice we were given in Sessions there. The staff are extremely helpful, friendly and very passionate with their work

Many thanks Christine for your positive feedback about the Camhs service you received in Greenwich.

You are a thoughtful and considerate person to take time to post comments that may give others the confidence to access help for their difficulties.

I will be sure to let staff know they are appreciated and am glad that your granddaughter was successfully helped.

Alison Martin
Acting Service Manager