Child and Adolescent Mental Health Services (CAMHS) - Bromley Bromley

Provides mental health services to children and their families living in the borough of Bromley. It also provides advice, consultation and support to other individuals and agencies involved in providing services to children and young people.

The Bromley Child and Adolescent Mental Health Services is based at two sites, Stepping Stones House and the Phoenix Centre.

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  • Mental health services: Child and adolescent (CAMHS)

14 Comments

Just want to say, as someone currently under Camhs that I am so grateful for the support they have given me. For a service to be so welcoming and lovely is just amazing especially for those who use the service, from mental health professionals even down to the receptionists, you are always greeted with a smile and a friendly face. The treatment given at Camhs is exceptional and from my experience with my therapist and other professionals, they all treat you as an individual and want to see you get better with no judgement whatsoever.

Bromley Camhs, you show how a service SHOULD be run and are a credit to the Bromley borough.

Thank you :)

Dear Darcy

Thank you very much for taking the time to write such a thoughtful and kind message.

I have shared your feedback with our reception and clinical staff and we are all really glad to read of your positive experience of Bromley CAMHS.

Best wishes

Dominic Leigh
Operational Manager

Not happy with the service CAMHS are providing (not providing) for my child. She was referred a long time ago and still has not had any treatment here. I’m being pushed from pilar to post. In the last 4 weeks I have rang once a week to try and talk to my care co ordinator who has not returned any of my calls. I’ve also spoken to the crisis line who informed me my care co ordinater would contact me the next day and I still haven’t heard anything from them that was two weeks ago.
My daughter suffer with extreme anxiety and has shown very aggressive behaviours and been medically admitted into hospital for self harm and the support still isn’t in place for her. It’s seems like we get seen put on a waiting list seen again to touch base put on a different waiting list. I understand there have been cuts but that isn’t helping the children that obviously need help.
I would like someone to contact me as a matter of urgency please

Dear Vicki

We are sorry to hear you that you are unhappy with the service provided to your daughter by CAMHS and that she is experiencing ongoing difficulties.

The clinician from CAMHS has seen you/your daughter for five sessions and this phase has now come to an end. We are sorry that the clinician has not returned your calls – this is due to her being absent from the clinic in recent weeks.

From our conversation this morning, we have agreed on a way forward. Please do contact me at the clinic if you have any further concerns and I will ensure they are addressed.

Kind regards

Hollie Moore
Team Manager

This service is a joke and an insult to disabled children. First they refused to accept my sons referral, with some cod excuse that because he was at a SEN school he was not eligible for referral. I then made a complaint on this website, which they are now refusing to publish. Only after I made my complaint did they finally accept the referral. This was after the paediatrician also requested a referral. Therefore it is a lie that self referrals can be made and the public and other users of this service deserve an explanation for it.

Dear Lucy

I am very sorry to read of your concerns regarding Bromley CAMHS.

As we discussed over the phone, we do not decline referrals for children on the basis of their school or SEND status. Indeed, we support many children in the borough with SEND as they are more likely to have complex needs which mean they require care and treatment from specialist mental health services. Referrals are accepted to Specialist CAMHS solely on the basis of the child's mental health needs.

The decision to not accept your child's initial referral was based on the information regarding the symptoms outlined in the referral documentation, which did not reflect the need for specialist mental health services at that time. However, we subsequently received additional information from other professionals which evidenced the need for CAMHS input in supporting your child and have accepted the referral.

To clarify, we do not always immediately publish comments on our website. This is often to protect the confidentiality of our patients but can also occur when the service is actively investigating the concerns of the authors of comments on our website.

As per our earlier conversation, I will investigate how the message regarding your child's referral was communicated to you with our partners Bromley Community Wellbeing Service which is the service that manages all new referrals for children and young people with emotional and mental health difficulties in Bromley. Please note that the Bromley Wellbeing Service does accept referrals directly from young people, parents and carers.

In the meantime, please do not hesitate to contact us on 020 8315 4430 if you have any queries or concerns.

Best wishes

Dominic Leigh
Operational Manager, Bromley CAMHS

Hi my daughter see her cahms worker in January he ask me to do asd and adhd questionaire which I did and hand them in when ask it’s been 3 months and still not heard nothing what am I ment to do

Dear Charlotte

Thank you for your comment, we have been trying to contact you this morning to provide an update with regards to your query.

Please ring reception at a convenient time on 020 8315 4430 and they will be able to direct your call.

Best wishes

Dominic Leigh
Operational Manager

Hi

How do I get a referral to Cahms. My son is 4 and diagnosed ASD and we are under Bromley ( he also has an EHCP). He has started school and is suffering anxiety which is affecting his behaviour. am I able to do a self referral? Or do I need to contact my Gp?

Dear Sarah

All referrals into CAMHS come through Bromley Y, to which you can self-refer. This can be done at https://www.bromleywellbeingcyp.org/.

Bromley Y will advise you if your son meets CAMHS threshold or whether they can offer the help he needs. The difficulties you have briefly described are common in young people on the autism spectrum so it would certainly be useful to discuss what support the school can offer.

We would also strongly encourage you to make contact with MENCAP (https://www.bromleymencap.org.uk/) and National Autistic Society (https://www.autism.org.uk/) as they may have support for your family.

Best wishes

Dr Ben Wellens
Clinical Lead for CYP IAPT

I am a final year undergraduate student in Psychology, looking to gain some experience before I move on to further study in child clinical psychology. I was wondering if any of the CAMHS services in Bromley offer any form of work experience for final year students who are very serious about pursuing a career in the field?

I look forward to hearing form you,

Kind regards,
Martyna

Dear Martyna

We welcome interest from students wishing to gain work experience in CAMHS.

For Bromley CAMHS, please contact Jasmine Randhawa, Placements Co-ordinator at Jasmine.Randhawa@nhs.net.

Kind regards

Lesley French
Clinical Director and Head of Psychology, Children and Young People's Services

My son has been neglected by Camhs since a small child. They refused to even admit my son had any mental health problems. Until a judge ordered a private Dr to see him. He was given a diagnosis straight away and referred to the Michael Rutter Centre. They are amazing. Unfortunately the help came too late for my son and he now has a conduct disorder and is a danger to himself and the public. If only they understood he will cost the government more now in a life time than if they invested money now into these young people. They could give them the skills to live successful lives. It's neglect of a child and it's heartbreaking

Dear Laura

Thank you for contacting us. The CAMHS service in Bromley is dedicated to providing high quality support and treatment to children and young people with serious mental illness.

We also strive, with other organisations in Bromley, to assess and address emerging mental health conditions as they become apparent.

We would like to talk to you further about you own particular concerns and will be contacting you shortly to discuss this.

Kind regards

Stephen Whitmore
Director of Children and Young People's Services

I would just like to say that I brought my daughter in after she experienced a very serious episode. The therapist spent an hour with our daughter and then an hour with my partner and I. I can honestly say that it was two amazingly productive hours. Its been a real eyeopener for us and we can now organize ourselves so that hopefully this will not happen again. The therapist was very calm, non-judgmental and very intuitive. I cant praise her enough. Thank you so much.

Dear Jason

Many thanks for taking the time to share your positive experience of Bromley CAMHS - I am glad to hear that you found the session valuable and will ensure your feedback is shared with the clinician in question.

Best wishes

Dominic Leigh
Operational Manager

Today I was so frustrated to hear from bromley well been that you have rejected there referral my four year old son suffering and his behaviour has got so severe that he knocked me out unconscious two weeks ago. I have done everything asked of me , my son is now a danger to himself and others .does my son have to seriously hurt himself or others before you will listen.

Dear Shiobhan

Many thanks for getting in contact.

As discussed over the phone I will follow-up on the concerns you raised regarding your son's referral to Bromley CAMHS and provide a response accordingly.

In the meantime, please do not hesitate to contact Bromley CAMHS on 020 8315 4430 if you need to discuss any further issues.

Best wishes
Dominic Leigh
Operational Manager, Bromley CAMHS

I am absolutely shocked at the lack of care given by this organisation
There is nowhere to turn
You ask for desperate help and it seems that these people aren’t even interested to give a diagnosis
No wonder this country is in such a state
It takes half an hour to see someone rather than months trying to get an appointment and then being rejected
Obviously people wouldnt be being referred if there wasn’t a problem
You need to start helping people

My son has been unwell for years and waiting 9 months (told it will be 12months+ for an appointment even under pressure from GOSH. CAMHS are patently under-resourced. I today received a call from someone who shall remain nameless, telling me I owned the problems. Well that wasn't news to me. She was very defensive, but no doubt the service is inadequate. Cheaper to pay for a clever, confident spokespeople like her, that to treat patients in desperate need. Well done Bromley!

Hi my question is do you recognise pathological demand avoidance many thanks

Dear Maria

Oxleas CAMHS works within the CYP IAPT framework; follows NICE guidance for best evidence and uses the International diagnostic framework (ICD 10).

The latter does not include Pathological Demand Avoidance (PDA) as a recognised diagnostic entity, however, PDA is acknowledged by the National Autistic Society as a sub-type of the Autism Spectrum.

Although we do not make the diagnosis and we do not offer tailor made treatment plans for PDA we will treat a young person within the framework of any other young person with autism.

Kind Regards

Jacqui Pointon
Interim Operational Manager- Bromley CAMHS

I am currently under cognitive behavioural therapy with CAMHS in Bromley and I am physically appalled by the mistreatment that I have personally encountered. Last June I was referred by my previous therapist and GP to Camhs. I eventually got a therapist with Camhs in February. I had a total of 3 sessions before my therapist, *** fell ill and hasn't returned. It is now July and I have heard nothing since late March. I am severely struggling with my mental illness to the extent where my medication has been increased by a total of 20mg. I was told via phone call that I would hear something 'soon' in regards to having a new therapist in the time *** was unavailable. The lack of communication has left me feeling desperate and alone. I was pushed through to child counselling even though I was 18 because I was considered an 'emergency case'. I am physically and emotionally drained constantly with no outlet. I have been left with nothing and nobody. I have contacted my Local GP as a last resort for this scenario as I feel as though I have been freely abandoned with nothing else to fall back on.

Dear Jordan

We're really concerned to hear this, and are very sorry that you have had this experience with us. We wanted to let you know that we are investigating your situation, and we will be in touch with you today to resolve this as soon as possible.

best wishes

Carrie Sykes
Operational Manager
Bromley CAMHS

I am an A-Level student currently studying psychology at AS Level at Harris City Academy Crystal Palace.
I am very interested in gaining as much experience as I can before I head of to university and have a passion for Psychology.
My school have recently allocated a date in which I should be participating in work experience, the dates are as following: 14th July 2015 to 17th July 2015.
Although this week would be best, I am very enthusiastic about gaining experience in this field of work and looking forward to understanding more about psychology, so am always available if this is short notice and will be willing to continue to volunteer after the placement.
I will be happy to assist in/with pretty much anything, and can work in situations under pressure while being organised.

I look forward to hearing from you.

Yours sincerely,

Elsa Geyer

Hi Elsa,
Thank you for your email regarding the possibility of work experience. We are really sorry but we are unable to offer a placement due to issues around patient confidentiality.
However, we wish you good luck in finding an opportunity.
Sarah Hawes
Communications Manager

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