Community Paediatrics Medical Service Greenwich

Our Community Paediatrics Medical Service aims to promote the health and welfare of children and young people (0-16 years) living in Greenwich. We work within the community in partnership with families, other health professionals and other agencies.

Community paediatricians (children's doctors) may be able to help with concerns or worries about:

  • Development
  • Communication
  • Children having difficulties at school
  • Children with disabilities
  • Children with continence problems

The service is available to children and young people from 0-16 years who live in, or are registered with a GP in, Greenwich. Children may be referred up to the age of 19 if attending Charlton School.

Categories

  • Community health services (children)

Services provided

  • Paediatrics

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Address:

Bungalow 1
Wensley Close
Eltham
London

SE9 5AB

Public phone number:

Monday to Friday: 8.30am to 5pm
Please call our Single Point of Access (SPA) team on 020 8836 8621

Fax number:

020 8319 3336

8 Comments

Yet again another phone appointment booked and completely overlooked!
daughter diagnosed in august last year 2017 - seen the nurse Christine once in Dec 2017 was told would get apt in April to see the doctor ......no word yet, phoned several times for advice and help and to try and get apt book and have had telephone appointments booked to even discuss anything which never happen, even though I am glued to my phone awaiting the call.
I phoned again today to complain, and have been told that there has been no appointment booked as of yet, and that the request for the appointment to see the Doctor didn't even happen until Feb 2018. Not impressed with service so far and will be making contact with PALS :-(

Dear Emma

We are sorry that you have not received an appointment for your daughter.

The service manager will call you later today and will review why this delay has happened.

Kind regards

Maria Tanner
Associate Director for Specialist Children Services

my daughter was referred last year to see a pediatrician after 1 meeting she was discharged. Since then her behaviour has worsened and would like to get her seen again. I dont think it was fair that she was assessed in just that one meeting as her behaviour and attituded changes all the time. I have got video evidence of what she is like with her break downs and her anger. Shes started to get out of control. Other fanily members are really conserned due to autism in the family and that she is showing some traits of that.

Dear Hannah

Children can be re-referred back to our Community Paediatricians when needed.

The service manager will ring you today to find out more about your daughter's needs, to ensure she is seen by the most appropriate service.

Kind regards

Maria Tanner
Associate Director for Specialist Children Services

Is there anyway to access waiting times?

Have been trying to make contact regarding my son, and the paedriatrics service at his last appoint in January, the report said a follow appointment in 6 months (June) and have not yet heard anything. This was with Dr Ahmed, before that was Dr Kozen.

In the last few months, we have seen different speech people, and occupational therapist.

He is due to start reception school in a few weeks, and really need to get every possible plan in place to help with his learning development and suspected autism.

We are still waiting for the dr's to go to a committee to get him statmented or properly diagnosed. it seems like everyone else is being seen except us. it's been 3 years now.

Dear David

Thank you for contacting us.

I understand that Maria Tanner, who manages the service, has contacted you this morning and will call you later today, once she has spoken to the paediatrician about your son's appointment.

Kind regards

Stephen Whitmore
Director of C & Y P Services

Dear David

We are sorry that you have not been able to contact our Paediatric team.

I have spoken to our Lead Paediatrician and confirmed a date for your son to be seen and has called you to let you know.

You will receive a letter of confirmation - should you wish to change the appointment please call 0208 294 3130.

Kind regards

Maria Tanner
Service Manager for Specialist Children Services

I have been trying to get in contact regarding my son and waiting times. It would be good to know at how long we have to wait before getting an appointment. For my sons interest this needs to speed up. Lack of communication causes anxiety and stress.

Dear Lucy

I'm sorry that you have been unable to contact the Community Paediatric Service.

Alison has called you with the appointment date and one of our administrators will call you should an earlier appointment become available.

Kind regards

Maria Tanner
Service Manager for Specialist Children Services

Could you publish online the new pathways for continence help/how you can access the continence clinic? Now the Kidbrook service has stopped. thank you.

I've been waiting for someone to call me with an appointment for 2 weeks. I have chased the SPA team several times who have been emailing the paediatric team but I have not heard back!

Dear Nursev

Please accept our apologies for the delay, I understand the team has now been in contact with yourself and an appointment has been arranged.

Craig Hill
Business Support Officer
Highpoint House

I've been trying to get an appointment for my son online. but there is no choice, only by phone, and the phone line is still busy all day, it's 3 in the afternoon and still occupied.

We have spoken with Fabio, the service he is requesting is not provided by Oxleas and relates to another hospital.

We have provided him with information to assist him in obtaining the service from them.

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