Patient Advice and Liaison Service (PALS)

We are committed to providing the highest standards of care with courtesy and respect at all times.

However, from time to time service users or carers may have concerns about their care and treatment. The Patient Advice Liaison Service (PALS) can provide help, advice and support. Tel: 0800 917 7159 Email:

PALS will act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, contact relevant organisations to negotiate immediate or prompt solutions. If necessary, they can also refer service users and families to specific local or national support agencies.

PALS at Queen Mary's Hospital
Services at Queen Mary's are run by several NHS organisations. We run a dedicated PALS service to help people using all of the services at the hospital. Tel: 020 8308 5449 Email:



  • Advice and information
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Public phone number:

0800 917 7159

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