Compliments and Complaints

We welcome your views on the services we provide. If you would like to make a comment, suggestion or complaint, we recommend in the first instance that you contact our Patient Advice and Liaison Service (PALS) on 0800 917 7159 or email oxl-tr.pals@nhs.net.

If you would like to make a formal complaint, you may contact us using our secure online form with any compliment or complaint about our services, which will be treated in the strictest confidence.

Alternatively, you may wish to write to us directly at Head of Complaints and PPI, Oxleas NHS Foundation Trust, Pinewood House, Pinewood Place, Dartford, Kent DA2 7WG.

Categories

  • Advice and information
  • Corporate

Related Information

Pinewood House

View Pinewood House in a larger map

How to find us:

By train from London:
From Charing Cross, Waterloo or London Bridge to Bexley (not Bexleyheath). Then a five minute taxi ride or bus.

By bus:
B12 from Bexley. Turn right at bottom of Station Approach and left at the mini roundabout. the bus stop is across the zebra crossing, next to the Post Office sorting office. Before 12pm alight from the bus at Bexley Park. After 12pm alight at Dartford Road, Baldwyn's Park Road and walk up the hill.

By car:
Satnav users, please use postcode DA5 2DX
From London: Follow A2 to turn-off marked Dartford/Wilmington A2018. There are three roundabouts. At the first turn right to Bexley A2018. At the next take the second exit, then at the next the first exit.
By car from other directions: From M25, Junction 2 to the A2. Take the exit marked Bexley/Foots Cray, first exit off first roundabout, right hand lane; second roundabout, second exit, and at third roundabout, first exit.
From A20 take A223 from Ruxley Corner and turn right at A2018. Follow road for two miles and at top of hill turn right at roundabout.

Address:

Pinewood House
Pinewood Place
Dartford
Kent

DA2 7WG

Public phone number:

01322 625751

Email address:

oxl-tr.pals@nhs.net

Video:
Your right to be heard - How to give feedback or make a complaint

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