Continence Advisory Service Bexley, Greenwich

The Continence Advisory Service provides advice, support and management of bladder and bowel dysfunctions, including urinary stress, overflow and urgency problems, constipation and diarrhoea. Continence equipment and/or products can be provided by the service to those who need them.

If you are experiencing continence problems, the service will invite you to attend a continence advisory clinic, which are held in locations across the borough. If you are housebound and unable to get to a clinic, we will usually arrange for you to be assessed by a district nurse, who will contact the service for advice.

How to access this service

To be able to access the service, you will need to be registered with a GP in Bexley or Greenwich and/or live in the borough. Referrals are taken from health and social care professionals. You can also self refer to the service (call the Central Access Team on 020 8320 3550).

Clinics

Bexley

Erith Health Centre
50 Pier Road
Erith
DA8 1RQ
Day/time: Monday morning 9.30 -12.30

Queen Marys Hospital
Frognal Avenue
Sidcup
DA14 6LT
Day/time: Thursday afternoon 13:00 -16:00

Greenwich

Kidbrooke Village Clinic
7 Elford Close
Kidbrooke
London SE3 9FA
Day/time: Tuesday morning 09:30 -12:30

Eltham Community Hospital
30 Passey Place
Eltham
London SE9 5DQ
Day/time: Alternate weeks: wk 1 Wednesday Morning 9:30 -12:30, wk 2 Wednesday Afternoon 14:00 -16:30

Market Street Health Centre
16-20 Market Street
Woolwich
London SE18 6QR
Day/time: Thursday morning 9:45 -12:30

Manor Brook Medical Centre
117 Brook Lane
Blackheath
London SE3 0EN
Day/time: Friday afternoon 13:00 -16:00

Categories

  • Community health services (adults)

Related Information

Bostall House

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How to find us:

Buses: B11

Trains: Bexleyheath Station is the closest, about 3 miles away. B11 goes from this station.

Address:

Bostall House
Goldie Leigh
Lodge Hill
Abbey Wood
London

SE2 0AY

Public phone number:

Call our Central Access Team on 020 8320 3550, Monday to Friday (8am to 6pm)


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3 Comments

My son is a 14 yr old with severe physical disabilities and receives continence pads (Abri Form premium S4) via the Continence Service delivered by Mediquip. We haven't had any deliveries for some time and are now have only one packet left. When ringing Mediquip earlier in the week - they assured me that delivery would be today. Today I rang to be told they have no stock of this brand and have no idea when they will. They didn't seem to have/want to access my sons records so I have no idea when our delivery should be/ how many deliveries we have missed. No one either from Mediquip, or the Continence service have let us know of this problem, as a conequnce we have approximately 4 days worth of pads left and no way of getting any new ones soon, with Bank Holiday looming.

I would appreciate someone contacting me as soon as possible with any information that could be of help for us. We should have been informed of this problem before it became a real cause for concern.There should be procedures in place to inform parents/carers/clients of these sorts of problems and steps should be made to combat them?

Thank you for raising your concerns. I understand the Specialist Continence Team has spoken to you and delivered the appropriate pads to your home. We apologise for any inconvenience and distress caused to you and your son. I have spoken to the Service Manager at Royal Borough of Greenwich, who run the contract with Medquip, and we will be reviewing this situation in detail in order to ensure that we learn from it and improve. Please do not hesitate to contact us if you have any further concerns.

Beth Williams
Service Manager Long Term Conditions

Hi,

Re last post - Mediquip still don't know when they are going to deliver my son's continence pads - despite numerous phone calls and messages and their contact with your service manager. I understand your staff have trouble getting hold of them too. No one at Mediquip seems to have access to any information on my son's deliveries or continence supplies. We seem to have not moved forward in two weeks of contact with them. This is very distressing

Having spoken with you we are pleased that you have now got the supplies you need. We are meeting with Medequip to understand why the supply was disrupted so that it doesn't happen again. We'll call you to give you an update.

Alison Beasley
Head of Complex Wound and Continence Teams

The above info and a leaflet I had tells me that I can self refer to the service. However, when I rang the Central Access Team, I was told that I have to be referred by GP. Which is the correct information please?

Dear Sadie

You are absolutely correct that the Continence Service will accept self-referrals and you do not need to ask your GP to refer you.

The Central Access Team have been reminded that this is the case and so this should be prevented from happening again in future. Please ask them to send your details to the Continence Service and you should be contacted shortly.

We apologise for any inconvenience that this has caused you.

Alison Beasley
Head of Complex Woundcare, Continence and Diabetes

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