GSH Central (formerly CASH) Greenwich

Greenwich Sexual Health Service, GSH Central, (formerly CASH) is the name for the contraception, sexual health and reproductive health service in Greenwich.
 
We offer walk-in clinics, providing advice and information on all methods of contraception, screening, tests and treatment for sexually transmitted infections, pregnancy testing and advice.


Opening times

GSH Central walk-in services:

  • Monday: 13:00 - 19:00
  • Tuesday: 10:00 - 16:00 
  • Wednesday: 12:00 - 19:00
  • Thursday: 08:00 - 11:00 (women only) and 12:00 – 16:00
  • Friday: 10:00 - 15:00
  • Saturday: 10:00 - 13:00 (men only). All emergencies once triaged will be seen.

Free condoms, lubricant and dental dams are available.

Referrals from a GP are required for community gynaecology services, psychosexual counselling and complex contraception.


We are closed on bank holidays.


When we are closed, emergency contraception is available from:

  • Your nearest Chemist (under 21s)

Alternatively, you can go to A&E at Queen Elizabeth Hospital but you may have a long wait as you will need to see a doctor (all ages).

Please note that clinics may have to stop accepting clients if demand is high. 

For complex contraceptive problems, such as a difficult coil fitting, you will need to be referred by your GP.

Please note that we are not responsible for incorrect information about clinics and opening times provided by third party websites.


Related Information

GSH Central logo (location)

View Larger Map

How to find us:

Many buses serve the Woolwich area, please see www.tfl.gov.uk for details.

The closest train station is Woolwich Arsenal.

Address:

Market Street Health Centre
16-20 Market Street
Woolwich
London

SE18 6QR

Public phone number:

020 8301 8920

18 Comments

I just wanted to let you know how pleased I was with the service I got on my first visit to your clinic on Friday 5th June. I had been the previous week to have a routine cervical smear at my doctors but the nurse couldn't actually perform the test properly and she referred me to your clinic. I saw a lovely nurse called Diana who was so pleasant and reassured me that everything would be fine this time. She performed the procedure in a professional and kind manner and I felt very little discomfort, unlike my previous experience at my doctors. I just wanted to say a big thank you to Diana and the team and will definitely be returning to you for my next smear test!

Dear Jacquie

Thank you so much for this wonderful feedback. This compliment is so timely as week beginning 15 June 2015 is National Cervical Screening Awareness Week.

We would love to encourage any woman who finds it difficult to have her cervical cytology (smear) test undertaken to come to one of our walk in clinics - no appointment necessary.

Please email fiona.dickson@nhs.net if you have any queries.

Thank you for the kind, professional and efficient service at market street the other day. The centre was really busy so there was a wait (with a walk-in service what can you do?!) but I couldn't fault anything else about your service.

Rosie

Thank you very much for your positive feedback. It is always good to know that we are doing a good job.

We are a busy walk in service offering all forms of contraception and sexual health screening and treatment and the aim is to see all patients as soon as possible ensuring that they receive the care needed on the day.

Many thanks

Fiona
Head of CASH service

I went to the clinic for test, I had to wait little bit, but I really liked the service, nurses and reception work! Thank you.

Thank you for your lovely comment Ausra - the service works very hard to try and make the waiting times as short as possible.

We are so pleased you liked the service, both reception and the nurses.

Best wishes

Fiona Dickson
Head of Service

I was at the clinic and i was attended to by a nurse called Kate. She was very lovely and knew her onions. She was also very easy to talk to.

The staff at the clinic came across as very professional, from the receptionist to the specialist nurses or doctors.

Dear Vanny

Thank you very much for your comment regarding nurse Kate working within the clinic and regarding the comment about us all being a professional team. It is much appreciated.

Kind regards

Fiona Dickson
Head of Service (CASH)

The service was absolutely brilliant, was really busy but the guy on reception kept me updated on everything, he was really kind and helpful as well as the nurse that treated me.

Dear Lena

Thank you so much for your positive feedback regarding our lovely CASH receptionist and nurse. It is much appreciated.

Best wishes

Fiona Dickson
Head of Service (CASH)

I visited market street clinic yesterday (4th July) can I just say the first nurse I had to visit was rude, judgmental and not what you expect from a sexual health clinic .
Not only was she rude she didn't fully read my form, therefore I had to go back today (5th) in order to complete my visit
I feel Oxleas need to really make sure all staff have consideration for people who visit these clinics

Dear Bea

I am very sorry that you were not pleased with your visit to the sexual health clinic yesterday. I would really like to discuss your care with you so that we can ensure all patients visiting us have the best possible experience when coming to discuss their sexual health.

I will contact you directly via email to discuss this in more detail, so that I can follow up on the issues raised.

Many thanks,

Fiona Dickson

Turned away 3 times in a month: I am REALLY disappointed with their recent customer service.

I have come here for years as a student and have been given great advice and support from this service. However now I can only make the weekend clinic so attend on saturdays. In the past month I have been turned away three times. Opening times are 10-12 and the first time i was turned away it was 11:15, the second was 10:30 and the last time was 10:06.

I think, if this service is NOT in fact available from 10 they should be transparent about it. Considering people work during the week, Saturday surgeries are so crucial for the service. I am fortunate that the service I seek is not urgent but I fear for young girls, in difficult situations who need help on a Saturday morning. How many urgent cases have you turned away?

I understand under-funding and so on, but this is an URGENT issue as this is the only service available on a Saturday morning in the Greenwich area, the eltham service is 6 miles further. The council and relevant sponsors need to help reallocate funds and or staff to address this issue as a case of urgency.

I hope my words can assist any vulnerable person seeking help on a saturday morning

A concerned member of the public.

I am very sorry you have had difficulties getting the help you need from our sexual health service. Our Saturday clinics are a relatively new offering and have proved incredibly popular. Because of the nature of the walk-in service it does mean we have to limit attendance to ensure the clinic finishes on time. The clinic is advertised as the first 16 patients will be seen plus any medical emergencies. But even with us trying to do this they regularly overrun. This can mean longer than ideal waits for patients and staff working beyond their planned hours.

Your general point about access to sexual health services for people who work is well made, and we are looking at increasing the choice of clinic times to accommodate those unable to come during the day. The commissioner of this service, the Royal Borough of Greenwich, is committed to improving the sexual health provision within the borough and we are working closely together to ensure an accessible and high quality service is available.

In terms of your specific need, I will contact you directly to arrange for one of our nurses to speak to you.

Thank you for your feedback.

Keith Soper
Service Director

Hello, I tried visiting your clinic 3 times in the past 3 months but always been turned back both on Saturdays and during the week, as I work during the week it's quite difficult to be coming everyday as you are mostly closed by the time I get there,I've always been coming to the clinic for test and I am really anxious about getting it done as soon possible, pls I hope this can be looked into, thank you very much.

Dear Ade

I am very sorry you have had difficulties getting the help you need from our sexual health service. Our Saturday clinics are a relatively new offering and have proved incredibly popular.

Because of the nature of the walk-in service it does mean we have to limit attendance to ensure clinics finish on time and our Saturday clinic is advertised as limiting the numbers to the first 16 patients and emergencies.

I appreciate this can be frustrating if you arrive at a time when the attendance limit has been reached. I have asked one of our nurses to get in touch with you in relation to the test you require and to support you accessing this as soon as possible.

You may also find it useful to review the following website www.greenwichsexualhealth.org, which provides a range of information in relation to testing and treatment; some of which can be carried out at home.

Many thanks for your comment.

Kind regards

Lisa Thompson
Head of Service - Specialist Teams (Adult Community Services)

Hello, I will like to thank you for your swift response to my request, I was told to come in at 11am today17th Aug, but unfortunately after trying to get the time of work, I forgot I had a pre arranged meeting today, hopefully I can get another slot between 4pm and 6pm Thursday 18th August,when your clinic is open till 7pm.thanks.

Dear Ade

Thank you for your comment. I have confirmed that our Nurse has made contact with you and suitable arrangements have been made. Thank you again for your comment and I am glad we have been able to meet your needs.

Dan Smith
Interim Manager - CASH

Very disappointed with the service. I rang the first time and spoke with the nurse and was informed that I would get a call back as I really needed an appointment since giving birth two months ago. I never got a call back. I had to call back twice and was informed that any nurse would call me back. No one ever did. I rang back a third and fourth time and no answer. Very bad customer service. I am now looking for another clinic.

Dear Eunice,

I am sorry to hear about your disappointment in our service. I can confirm that we have made two attempts to contact following your initial call but unfortunately these were unsuccessful. I understand that one of our Nurses has since made contact with you.

I hope this contact has met your needs and answered your questions. Should you require any further advice or support please do not hesitate to contact us and thank you for your feedback.

Yours Sincerely,
Daniel Smith
Interim Manager

I was seen by a lovely nurse Tracey, she was kind, funny and very helpful when I visited. The good thing about the visit is that I was very nervous and she put me at ease and was not judgemental which I think is fantastic when you come into a sexual health clinic,

Dear Marie

Thank you for your time in providing us with this feedback.

It is very nice to hear you have had such a positive experience of our service, and I am glad we have been able to support you and put you at ease.

Should you require any further support from us in the future please do not hesitate to contact us.

Your kind comments will be fed back to the team and to Tracy.

Yours sincerely

Dan Smith
Interim Manager - CASH

Very disappointed to be told by one of your phone team to "come in on Thursday morning when it's quieter" to have my coil refitted only to find out on your webpage that this service is not available on this day. I've arranged an unpaid day's leave to visit tomorrow, but thanks to the wrong information from your staff, I won't be able to get this done and am missing out on a day's pay.

Dear SH

I am very sorry to hear of your disappointment in relation to our service. We always strive to provide the best possible care and I apologise if you have been provided with incorrect information about our service. We will learn from your feedback and ensure consistent messages and information are provided in future. We are pleased to say that in the New Year we will be offering appointments for contraception which we hope will improve accessibility to our service.

Daniel Smith - Interim Manager
CASH Service

The clinic based in eltham, known as 'The Eye', does it share the same opening times as published here?

Hi Nathan

Oxleas do not offer a walk-in service from The Eye. The contact number for The Eye is 0208 859 6644.

Regards

Tony Kinson
Communications Team

Was seen yesterday evening by dr Jane, what a great doctor so caring non judgmental, friendly, she also took the time to listen,
Thank you so much :)

Dear Toni

Thank you so much for this very kind comment. It is always fantastic to get some positive feedback to help you know that you are doing a good job.

kind regards

Dr Jane Dickson
Consultant in Sexual and Reproductive Healthcare

Three months later and I've just walked in for the fourth time to find there is no coil fitting. My doctor keeps referring me to you. What do you suggest I do?

Thank you for your feedback, we will ask the service to contact you directly via email to discuss further.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Thank you all for your speedy and professional service. I rang up on the phone first and spoke to a really friendly lady who answered all my questions. Was seen promptly this morning. Dr Bacon and Nurse Tina were great, I got exactly what I needed/wanted without fuss and Tina was very friendly and caring.

I've noticed a few comments re coil fitting (or lack of). I am 60 years old and have a merena coil fitted which my new doctor has advised me to have removed. She referred me to your clinic as my surgery does not offer this service. Could you confirm whether or not this service is offered at your clinic as I would like to book an appointment?

Regards,

Anne

Dear Anne

Thank you for your enquiry regarding coil removal. We do not hold appointment clinics for this but it can be done in our walk-in clinic at Market Street; the hours are listed on the website.

If you require any further information please contact one of our admin team on 020 8301 8920 option 4.

Kind regards

Lynda Gribbon
Office/Administration Manager

I attended the clinic yesterday and even though I spent over 2.5 hours waiting overall the staff are doing a great job trying to see to everyone & this is a great service. What sat uncomfortably with me though was I witnessed at least two women coming into the clinic (looked like they had rushed from work) to be told that the clinic had reached capacity. This is understandable given the number of people attending the clinic but when the opening hours of future clinics were explained you could see the concern on their face. Both asked are you open on Saturdays? And the response was (very politely) yes but for men only I am afraid. I understand having men only and women only clinics may encourage attendance given the nature of the service but when the majority of the population work 9-5 Mon-Fri why are you only giving men the chance to attend on a Saturday? When the women only slot is during the day on a Thursday?

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