GSH Central (Greenwich Contraception and Sexual Health - CASH) Greenwich

GSH Central (Greenwich Contraception and Sexual Health) is the name for the contraception, sexual health and reproductive health service in Greenwich. 

We provide advice and information on all methods of contraception, screening, tests and treatment for sexually transmitted infections, pregnancy testing and advice. 


We are still following government advice to minimise the risk of coronavirus spreading to you and to staff, which means we are still not offering walk-in slots, but we are providing appointment slots.   

Please ring 020 8301 8920 option 1 to talk to a nurse.  You will then either be advised what to do, or be able to book an appointment.  If you are running low on your contraceptive pill we may be able to prescribe and post them to you. 

Our lines are very busy at the moment, if you do not get though please keep trying.

Please do not arrive more than 5 minutes before your appointment, and ring the number on the door (marked CASH) to enter the building. Please do not bring other people with you. 

We have additional bookable appointments available as follows: 

  • Monday evenings up to 6pm
  • Thursday mornings 8 am -  12 women only
  • Saturday morning 9:30 – 12:10 men only. 

We are not currently offering STI screening if you have no symptoms – please go online and order a home-screening kit

Please follow the @gshmarketstreet twitter account for news of changes to our service. 

Please note that we are not responsible for incorrect information about clinics and opening times provided by third party websites. 

Free condoms, lubricant and dental dams are available. 

Referrals from a GP are required for community gynaecology services, psychosexual counselling and complex contraception. 

We are closed on bank holidays.  

When we are closed, emergency contraception is available from: 

  • Your nearest Chemist (under 21s) 

Alternatively, you can go to A&E at Queen Elizabeth Hospital but you may have a long wait as you will need to see a doctor (all ages). 

All emergencies once triaged will be seen. 

For complex contraceptive problems, such as a difficult coil fitting, you will need to be referred by your GP. 

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.

Related Information

GSH Central logo (location)

View Larger Map

How to find us:

Many buses serve the Woolwich area, please see for details.

The closest train station is Woolwich Arsenal.


Market Street Health Centre
16-20 Market Street

SE18 6QR

Public phone number:

020 8301 8920

Twitter @GSHMarketStreet


I have been trying to get through to you guys to get an appointment to have my implant removed as it is expired and the phone just keeps ringing and being put down now i appreciate that you guys are very busy during this pandemic but you need to have a system in place like an online booking system so that people don't have to continue phoning the number and getting no response

Dear Amy

We are sorry you are having trouble getting through to the service and we will arrange for someone to call you back. Unfortunately, the phones are very busy at this time and we are doing our best to answer calls, but there has been a larger than usual number of calls as the service has changed its usual process to respond to the pandemic.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Since it is hard to get an appointment via the phone, would you consider having an online booking service? A member of your team could follow up for any information you need for your records after someone has booked a slot. It would be more effective and people can plan ahead that way.

The coil fitting service here is brilliant. Quick procedure, effective from my last experience but I am having trouble reaching anyone given the current climate. I’m wondering if I could please receive help as soon as possible. I’m would like a coil refitted. I have been calling and calling as advised by my G.P who doesn’t fit them at my local surgery.

Can I be put in touch with somebody for an appointment. I’m currently on medication which can be quite conflicting when it comes to taking any other contraceptive and it really isn’t financially viable for me to be pregnant right now in this climate.

Many thanks,

Dear Michelle

Thank you for your positive feedback regarding our service. We are sorry you are having trouble getting through to the service at the moment, this is because we cannot offer a walk-in service during the pandemic, and as a result we are experiencing very high call volumes.

We are doing our best to answer calls as quickly as possible, and ask that you keep calling back until you can get through.

kind regards

Rachel Matheson
Associate Director for Adult Community Services

I’ve been trying to get in touch for months to have my implant removed. It expired 3 months ago. No one ever answers. I need to book an apt ASAP, can someone please help me ?

Dear Chloe

We are sorry you are having trouble getting through to the service and we will arrange for someone to call you back.

Unfortunately, the phones are very busy at this time and we are doing our best to answer calls, but there has been a larger than usual number of calls as the service has changed its usual process to respond to the pandemic.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I am trying to get an appointment to have my implant replaced but I have not been able to reach anyone on the phone, although I have tried many times. It was due to be removed in August and I would really appreciate being able to have it replaced.
Please could someone get back to me to make an appointment.
Kind regards,

Dear Tamsin

We are sorry that you have not been able to get through. The phones are busier than usual due to changes in how we deliver our service during the pandemic.

The team have been given your details and someone will call you back today.

kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)


I have been calling constantly for the past 2 days but the phone keeps cutting out after 5 mins. I need to speak to someone urgently please.


Dear Alex

Thank you for your comment, we apologise that there is a delay in getting through to the service.

The call system only allows a 5-minute wait and after this time the call cuts off. We are experiencing high call volumes due to changes in the way the service is being delivered due to the pandemic, and we would recommend that it is best to keep calling back until you can get through.

Kind regards

Angie Miller
Service Manager

I have been calling today and last week to make an appointment and everytime I call it rings for 5 minutes and then cuts off

Dear Alex

We are sorry to hear that you are experiencing difficulties as well. Please see our reply to the previous comment below as this explains our situation currently.

We have also contacted you today to ensure that you are helped in a timely manner.

Kind regards

Angie Miller
Service Manager

I have tried and tried to book appointment on phone but no response, its says you can call to book appointment between 9.30 am till 4.30 pm .
Please is any other specific time to call cos i called and press one but nobody pick my call at other end please I need to book appointment to remove my implant please

Dear Kemi

We are sorry you are experiencing difficulties with getting through to the team, the phones are working. The phones keep callers in a queue and put you though to the next available person. Unfortunately, if there is a long queue, after a while the call is cut off; we are working to find a better solution for this.

The issue is due to an exceptionally high number of calls. We have noticed that calls are being connected in under 1 minute and we apologise for the difficulties experienced.

The team have contacted you directly to ensure you can be assisted.

Kind regards

Angie Miller
Service Manager

What service. Attended today at Market Street to a pre-booked appointment following another on Friday at Bexleyheath. The staff a both centres are fantastic, from the receptionists and the nurses and especially Dr Ulrika. All were very kind to a very nervous patient and the outcome of my treatment was very positive. Thank you all and I would recommend both teams to anyone. A credit to the NHS all of you!

Dear Linda

Thank you for your kind comments. We are always very grateful to receive feedback on how patients have experienced our services. We have passed your thanks to the relevant members of staff.

Best wishes

Rachel Matheson
Service Manager

Trying to call to make an appointment but all I get is the opening times, I just want to make an appointment

Dear Sharron

We are sorry you have had difficulty getting through to our service. The correct number for the service is: 020 8301 8920.

I understand that our administrator called you yesterday and you now have an appointment booked.

Apologies for the inconvenience caused.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I have been trying for a MONTH to be seen; this service is a complete JOKE. I was asked by my GP to go to the Market Street clinic to have discussion about contraception regarding my specific needs as someone with PCOS. I initially just looked the clinic up on google and saw opening times for a Saturday so I made the journey over there only to be told that only weekend hours are for men only (ridiculous by the way) and that I would have to come on a week day. I was able to book a day off work the following Friday. The clinic opens at 10 and I arrived around 10:15 where I was then told that you need to arrive a minimum of 30 mins before the clinic opens if you have any hope of being seen that day, so my day booked off work was completely wasted. I asked if there was ANYWHERE else I could go and no one could give me any advice at all. Eventually someone told me to go to the Eltham Saturday clinic and again said I would need to be there at least 30 mins early. I was not able to go that week so had to wait another week, make the 40 minute journey from my house, to sit and wait for 45 mins, and when I was eventually seen I was told that they do not provide that service and was then sent to the Morden Hall clinic. I phoned them en route to see if I would be able to get an appointment and was again told that there was no way I could get one as you needed to be there half an hour before they opened if you wanted a chance of being seen. At this point I was at the end of my tether and came back to this website to see if there was any other option for me. I finally found a comment saying to call 020 8301 8955 at 9:45 on a Monday to get a same day appointment. I started calling at 9:45 and continued over and over again until 9:53 and could not get through to anyone. At 9:53 a message came up implying that the line was now closed. So I presume that in the 8 minutes I was unable to get through to anyone, all of todays appointments got booked up?

I am a 30 year old who works full time, I am only able to attend appointments after 6pm on week days, or on the weekend, and apparently it's nigh on impossible for me to be seen! That fact that I live in London and it's taken over a month and I still cannot get an appointment to have a 5 minute conversation to discuss my contraception options is appalling. An absolute joke.

Dear Sophie

Thank you for your comment, and to talking to us today when we called you. I am pleased that you are happy with our advice.

Alec Sutton
Manager - Sexual Health & Community Gynaecology
Market Street Health Centre

Should I book and appointment to book a removal of my Mirena Coil?

Dear Aline

Thanks you for your query - a Mirena coil can be removed at any walk-in and wait clinic.

However, if you also want a new one fitted, it is best to book an appointment for one of our LARC clinics.

All the times are on our website:

Kind regards

Alec Sutton
Manager - Sexual Health & Community Gynaecology


I am female over 35 and can only visit the clinic after 6pm Monday to Friday or any time on a Saturday due to work commitments. According to your opening times there is no walk in for my needs? How can I get seen? Been trying for a while.

Thank you

Thank you for your comment. Our service offers same-day bookable appointments on Monday's between 4:30pm and 7:00pm - to book please call 020 8301 8955 from 09:45am on the same day you wish to book the appointment.

We also offer bookable Long Acting Reversible Contraception and injection appointments at differing times - you can see our timetable on this page

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I am bring my Grandaughter to Under 21 clinic today, do we need a appointment or is it a walk in CLINIC? Thank you

Thank you for your comment and apologies for not responding sooner.

There is a walk-in clinic for under 21s every Wednesday at Market Street between 4pm and 7pm.

No appointment is needed.

Today I visited the clinic and was really pleased with the service. I arrived at 0745 for the Thursday 8am clinic and there were only 3 women in the queue. As I was there for long term contraception I was asked to wait until 9am for my appointment. The nurses were very professional and caring. The procedure was painless and quick. I left the clinic by 0930am. Thank you for giving me a wonderful service!

Dear Amina

Many thanks for taking the time to write your comment, and we am pleased that you found our service professional, caring and helpful.

We appreciate all feedback we receive and it is always nice to receive complimentary feedback. We will be sure to pass your comments onto the team.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I came for the 8am Thursday women’s walk in clinic and was told that the first people start arriving at 7am. There are only 16 places available and by 0755, 12 of them have been taken. Please would you advise people both on this website and on Twitter that they need to arrive 60-30mins before the clinic begins in order to get a place? I travelled 45mins to get to you, paid for parking and took time off work only to be told this information at the clinic itself. I would really appreciate it if you could make this change. Thank you.

Dear Amina

Thank you for your comment. The opening times shown on the website are the times the clinic is open, not the times you are guaranteed to be seen. We operate a 'walk in and wait' system, but the number of service users that can be seen varies depending on the number of staff working that day.

We do not advertise or encourage service users to arrive 30 to 60 minutes early, as there are days when we open the doors and no one is waiting. When service users phone us we do let them know that it is advisable to arrive before the door-opening times as we can get very busy.

It was unusual for so many people to have been waiting yesterday morning, and I am sorry to hear that you did not get seen. We currently offer women-only bookable appointments specifically for Long Acting Reversible Contraception (LARC) on a Monday morning and on a Thursday evening, as well as the women-only walk in service on Thursday mornings.

We hope to have more bookable appointments which will allow people to plan their visits. Otherwise please join our twitter feed (@gshmarketstreet) for regular updates as to the business of clinics.​

Kind regards

Lisa Thompson, Associate Director
Adult Community Services - Greenwich

Absolutely fantastic service. I went to get my coil removed but the strings were missing, so they squeezed me into a consultant clinic a few weeks later, and its now out! The service is really fast as long as you queue up before doors open, and I had to only wait about 5 mins before I was seen. Everyone is so friendly and this is honestly such a great service. I really thought the coil was lost forever but Dr Ulrika was amazing. Cannot fault you guys at all!

Dear Mimi

Thank you so much for taking the time to provide us with feedback.

I am really pleased as service lead, and personally, to hear you had such a positive experience of the service.

The team work hard to provide a high level of service and appreciate your feedback.

Best wishes

Dr Ulrike Sauer

Hi I’ve tried ringing to speak to someone about booking an appointment to have a coil fitted and it’s not giving me the option to talk to someone.

Dear Jodie

To make an appointment for coil fitting, you should call the GSH number at Market Street 020 8301 8920 and choose option 3 - this will put you through to the administrative team who will be able to help you.

Please note that we only offer five bookable appointments per week for coil fitting, as this service is also provided in our walk-in and wait clinics throughout the week.

Appointments are on a Monday morning from 9.30am to 11.30am and are made available two weeks in advance.

We recently changed the answer-message, as we were made aware that the option to talk to the administrative team was listed at the end of the opening times, so was missed by most people.

A member of the team will be in touch with you to arrange an appointment. Thank you for taking the time to provide us with feedback, enabling us to improve our service.

Kind regards

Alec Sutton
Manager of CASH and Community Gynaecology

Can you please tell me how I am supposed to SPEAK to somebody. Your phoneline does not give that option.

You guys were supposed to send me an appointment for last week which ai di not recieve
Please contact me as soon as possible

Dear Marcelle

Thank you for drawing this to our attention - our Market Street telephone message system has recently been amended, and the option to 'press 9 to talk to admin' given after listening to any of the 3 opening times selections. This is being amended so this will improve getting though to staff.

The manager has now called you to discuss this personally, so I hope this is now resolved.

Many thanks for your comment.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Hello, please let me know if you do- coil removal in your clinic? And if I need to book appointment or just come in walk in clinic? Thank you. Jurgita.

Dear Jurgita

Many thanks for your comment. Coil-removal can be done at any of our Walk-in & Wait clinics, which have a number of slots allocated on a first come first served basis.

Please note that if it cannot be removed because the threads are lost, then you will have to have to come back to a specialist contraception clinic. These are booked appointments on Monday mornings and Wednesday afternoons, but there is currently an eight week wait for these appointments.

Walk in & Wait times are available at

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Went for a walk in test today and was delighted with the friendly service and reasonable wait time, well done all!

Dear Claire

We are really pleased to hear you had such a positive experience of the service. Thank you for taking the time to provide us with feedback.

Iain Dimond
Greenwich Service Director

I attended this walk in clinic to have a coil replaced on a Weds just before 4pm only to be told that I was too late to be seen that evening even though it is open until 7pm. The receptionist then handed me the opening times. I attended the women only 8am-11am on the Thurs morning arriving around 8.55am to be told by the same receptionist I could not be seen. When I asked when I could come back as this was the 2nd time in two days (taking time off work) that I had been turned away I was told there was nothing for 2 weeks (even though another walk in clinic was advertised from 12-4pm the same day). When I queried whether it was walk in or appointments I was told if I wanted an appointment I would need to wait until the following Monday to even make the call to book the appointment. I'm still none the wiser whether I can walk in or need to make an appointment. No wonder women like me dread attending these clinics and as a result let contraception & smear test expire. To cap it all off the receptionist had a can't be bothered attitude and was unwilling to help me find out the best time to come and also could not be bothered to ask a simple questions as to whether my contraception had expired.

Dear Liz

Thank you for your comment.

Although the majority of our clinics are 'walk-in' clinics, they operate on a numbered slot system with first come first served. After booking in and getting a slot number, you may be asked to return at a later time in the day - this is to help reduce your waiting time in the clinic, and means that the waiting room may not always look full. Slots are limited and not available for booking by phone.

We do, however, also offer two women only clinics for Long Acting Reversible Contraception, and these operate on a booked appointment system (Monday 09:30-12:00 and Thursday 17:00-19:30).

When you spoke to the receptionist on Thursday and said you had attended the walk in clinic twice in two days and missed all the slots, she thought she was being helpful in informing you that there were bookable appointments for coil fitting. Apologies if this caused confusion, as you are correct that you could have come back at 12:00 that day (Thursday) to the walk in clinic. Our receptionists would not routinely ask if your contraception had expired.

All our opening times and walk in/appointment timetable are available on the GSH website - see - and we are currently reviewing our slot system.

Having the clinic only open for men on Saturdays is hugely sexist, the women-only clinic is during the week when I (and most women) work. I cannot afford to take time off work and don’t get to choose my holidays, is there any chance of accessing this clinic in the evening and not being turned away as the clinic is usually full up in an hour? Unfortunately it is not the 1940s and I have to work in the daytime.

Dear Elle

Thank you for your comment. GSH Central at Market Street offer an open access service irrespective of age, gender, where you live or which GP you are registered with.

We currently offer women-only bookable appointments specifically for Long Acting Reversible Contraception (LARC) on a Monday morning and on a Thursday evening, as well as the women-only walk in service on Thursday mornings.

Based on previous feedback and comments, we now offer real-time updates on remaining walk-in slots during the week via the new Twitter feed @GSHMarketStreet.

We are also looking at whether we can offer some bookable appointments during one of the evening walk-in clinics, and are asking all women who attend the Thursday morning women-only walk in service for their suggestions of preferred day/time.​

All our opening times and walk in/appointment timetable are available on the GSH website - see

I hope this reassures you that we are offering services to meet the needs of all our service users.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I generally receive a good service when attending this clinic despite a typical wait time of 2 hours.
I have to agree with a previous comment that it is extremely unfair to have a men only clinic on a Saturday. The men only clinic should be moved to during the week like the women only clinic and the Saturday should be mixed. I often have to book a day off to attend the clinic as my doctors won't place an implant any more.
Also, tried to ring the clinic for advice and no answer. The phone just randomly cuts off. I would like to know if you have an appointment system of whether it's walk in only?

Dear Rebekah

Thank you for your comments; we are always pleased to receive feedback from clients who use our service and based on earlier comments, we are looking at ways to offer real-time updates on remaining walk-in slots during the week, and whether we can change one evening walk-in to offer some bookable appointments.

We are also planning to ask all women who attend the Thursday morning women-only walk in service if they have a preferred day/time.​

We currently offer women-only bookable appointments specifically for Long Acting Reversible Contraception (LARC) on a Monday morning and on a Thursday evening, as well as the women-only walk in service on Thursday mornings.

All our opening times and walk in/appointment timetable are available on the GSH website - see

Kind regards

Alec Sutton
Manager of CASH and Community Gynaecology

A Saturday clinic for men only is discrimatory - it’s sexist and there is no justification for it. Women are just as entitled to be able to access the service as men are, both should have an equal opportunity to access the service on Saturdays. This is 2018 for God sake, not the 1800’s.

Dear Laura

Thank you for your comment. GSH Central at Market Street offer an open access service irrespective of age, gender, where you live or which GP you are registered with. There are a number of general clinics during the week offering a range of services which are either walk-in or by appointment. Early morning clinics and evening clinics are also available to access.

In addition to the men-only clinic, there is also a designated women's clinic once a week, designated appointment slots for women who want to access long-acting contraception and direct access to a consultant in Sexual Health and Contraception. Anyone who comes to the clinic with an emergency sexual health need or young person would be seen regardless of the clinic that was running at the time.

I hope this reassures you that we are offering services to meet the needs of all our service users and not discriminating between users.

Kind regards

Lisa Thompson
Associate Director - Greenwich Community Services

I agree with previous comment regarding Saturday's, why is this only men? I simple need to have the contraceptive implant removed from my arm. My doctors will not perform minor surgery. I work full time so a Saturday would be ideal for me. It's not only men who work, I don't think this is very fair. Perhaps you could consider alternating Saturday's between women and men to cater for us all?

Dear Carly

We are sorry to hear that the times of the clinics are not convenient. We acknowledge that it can be difficult to have an appointment for implant removal if you are working full time.

We offer implant removal appointments at the following days and times:

Monday morning: 9.30am to 11.30am.

Thursday: 5pm to 7pm.

We also have a walk in clinic on Thursday morning 8am, which is for females only.

Hopefully one of these times will be convenient for you.

Please contact us on 020 8301 8920 if you like to make an appointment.

Thank you for taking the time to leave this feedback.

Kind regards

Angie Miller
Service Manager


Firstly I would like to say that the lady that treated me were fantastic.
I visited the clinic on Monday to have the coil fitted for health reasons. Last time I used the service I only was there are few hours and since then it has now changed.

After trying to get a walk in appointment for 4weeks, I attended the clinic as it is half term. I arrived at about 1.45 and was number 57, waiting nearly two hours to see the nurse then to be told to come back at 6pm for an appointment. I actually didn’t see anyone until gone 6.30.

Then once done told to come back on dec 3rd for a check up or see GP. My GP told me that they won’t do the check up so I phoned market street to see if I could book an appointment they told me they don’t book appointments for check up. So I basically have to go through the whole walk in nightmare again to be seen for a 10 minutes.

I tried a sexual health clinic in Eltham that are open on a Saturday morning but they have now stopped fitting and checking coils. I feel that not offering a clinic on a Saturday morning that females can access if very unfair as lots of females work all week too.

Please could someone contact me with some help with my situation.

Dear Claire

We are pleased to hear that you were overall happy with the service you received, but sorry to hear that your waiting time has increased.

We are primarily a walk-in service and as such offer same day appointments, which however involves waiting time.

We have a limited number of appointments for IUCD insertions (not same day) but not for IUCD checks. There is due to be a change in process and IUCD check-ups will not be carried out in the future and self-checks will be advised. This is as a result of national guidance.

We will email you directly with a self-check leaflet and if you would like to have a discussion over the phone regarding a self-check we would be happy to undertake this, if you email your details by return when the leaflet is sent to you.

Thank you for your feedback and taking the time to post this.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Good experience, clean and new centre and the staff were friendly, helpful and efficient. I think the opening times could be clearer though-although the Thursday morning session is 8-11am, based on my experience today if you arrive after 8:15 it will be full and you will not be seen. If you arrive at 8am you might have to wait till 10:30. So really, unless you are happy to hang around for hours, you need to arrive before the start of the session. I arrived at 7:30, was third in the queue and was seen at 8:30. I had originally planned to go after work on Wednesday evening after work but luckily called to check and was told I would be unlikely to get a space if I arrived at 5pm.

Dear Helen

Thank you for your positive feedback. We are happy to hear you had a good experience.

Our service is primarily a walk in service and the nature of such is to triage and prioritise emergencies and allocate spaces based on first come, first served.

I agree that if unfamiliar with that kind of service, the information on our website can be misleading.

We will therefore consider what information is required on the website to reflect the process which will make it a succinct process for new patients.

Thank you again for your feedback.

Kind regards

Lindsay McCarthy
Senior Lead Nurse

Attended 5th July, a little apprehensive. Reception staff smiling and helpful. Very busy but numbers quickly went down and had to wait just 25 minutes for triage and then about 40 to see doctor. Very friendly but professional, supportive and gave all the time needed; explained everything and I left reassured and delighted with the service. I would definitely recommend this unit and if you have any concerns at all, don't wait and don't be worried, it is an excellent facility.

Dear Paul,

Thank you for your fantastic feedback. It's fitting that you visited our service on the 70th anniversary of the founding of the NHS.

I will pass this on to the reception staff, triage nurse and the doctor who you saw. Hopefully your words will be of encouragement and reassurance to anyone else thinking of seeking help from our service.

Thank you again,

Gerry Baker
Manager - CASH and Community Gynaecology

I've been to the clinic a few times and generally it was good, but the last 2 times I've come in 2018, the clinic has been in shambles. My most recent visit today, I had an initial assessment for contraception at 12:45pm. at 1:10pm I was called over by the receptionist and told my slot was at 2:20pm so I could go out and come back. I went out and came back promptly at 2pm. By 2:45pm I had still not been seen, so I went up to reception. After taking my name, the receptionist proceeded to angrily ask "where have you been?!" And pretty much tell me off because she and the nurse had called my name multiple times at 1:45pm. I explained if the receptionist had actually told me the correct time for my slot I would have been here, and was only away because I was told I could leave as my slot wasn't for another hour. All in all, poor service, clumsy mistakes, and staff angry at me for their mistakes. I will be going anywhere else I possibly can that isn't Market Street clinic

Dear Sarah

I am sorry your experience was not up to our usual standard and I will work with the service to understand what happened on this occasion and how we can improve.

We value all feedback so appreciate you have taken the time to let us know.

I hope you will continue to use our services at Market Street.

Kind regards

Lisa Thompson
Associate Director, Greenwich Community Services

I was really impressed with the service this clinic offers. Really friendly reception staff who treat you with discretion and sensitivity. You can see how busy they are but they still fitted me in to have what i needed done. The nurse and doctor were really friendly and reassuring and put me at ease. The doctor explained everything clearly and was as gentle as she could be when doing the procedure. I apologise to the receptionist if i was a bit grumpy when i first got there and was told i may not be able to have done what i needed as they were full to capacity.....was mildly panicking! But thankfully i was seen. Was a bit of a wait but with walk in clinics with only a few hours left you expect to wait. Thank you once again!

Dear Anna

Thank you so much for taking the time to tell us about your positive experience of using our service. We are very happy to hear how everyone from reception to clinical staff were friendly and caring.

We recognise that the procedures we offer can be quite daunting, and aim to ensure our patients are put at ease, and understand what will happen during the procedure.

Best wishes

Gerry Baker
Manager - CASH and Community Gynaecology

Wanted to say how excellent my treatment from Tracey was today. She made me feel completely comfortable despite all my nerves coming in. It was the best interaction with a healthcare professional I've had.

I usually struggle to make appointments because of anxiety, but felt so much better on leaving the clinic.

Phenomenal 'bedside manner'.

Thank you Tracey,

Dear Alan

Thank you very much for taking the time to provide us with feedback. We're really pleased that you had such a positive experience. We will pass on your comments to Tracey and the team.

Best wishes

Iain Dimond

i attended two weeks ago and while the service i got while there was great, its the after service which i have problems with, having to wait two weeks for results when most other clinics have the results the same day or within 72 hours, and when you do call the clinic results line it just hangs-up

Dear David

Thank you for bringing this to our attention. We are very sorry the delay.

Someone from the team will look into the reasons for this and contact you as soon as possible.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Dear David,

Firstly, please accept my apologies for the late response to your comment on our website. I have only just come into post as Manager of CASH.

I'm sorry that you found it difficult to get through on our results line. I will be exploring how we are better able to manage answering this line going forward.

Also, I thought it would be helpful to give you some context to the amount of tests and subsequent results we deal with in the CASH service; on average we undertake approximately 3000 tests each month. As a consequence we are only able to contact patients with a positive result, and do ensure that we communicate to each patient at the time of taking their sample that if they haven't heard anything within 14 working days, their result is negative.

However, we realise that this is a considerable amount of time to wait, and patients may be anxious to know their results (positive or negative) sooner rather than later. We are in the process of exploring a new automated system to help us deliver results to our patients confidentially and in a timely manner.

Thank you very much for your feedback.

Best wishes,

Gerry Baker
Manager - CASH and Community Gynaecology

First time in my life attended a sexual health clinic. I was really nervous and anxious that the staffs will be judgemental. It turns out, the receptionist was nice and polite. The nurse who looked after me (Fiona) was absolutely fantastic! She made me feel at ease and treated me with dignity. This experience has changed my perspective about Oxleas.

Dear Lily

Many thanks for your positive feedback. We are pleased that you had a good experience when you visited Market Street. I will pass on your comments to the relevant staff members

Many thanks

Lynda Gribbon
GSH Central

I attended the clinic yesterday and even though I spent over 2.5 hours waiting overall the staff are doing a great job trying to see to everyone & this is a great service. What sat uncomfortably with me though was I witnessed at least two women coming into the clinic (looked like they had rushed from work) to be told that the clinic had reached capacity. This is understandable given the number of people attending the clinic but when the opening hours of future clinics were explained you could see the concern on their face. Both asked are you open on Saturdays? And the response was (very politely) yes but for men only I am afraid. I understand having men only and women only clinics may encourage attendance given the nature of the service but when the majority of the population work 9-5 Mon-Fri why are you only giving men the chance to attend on a Saturday? When the women only slot is during the day on a Thursday?

Dear Sarah

Thank you for contacting us and providing feedback around access to this service.

We have asked Dan Smith, the manager of the service, to contact you to discuss further.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

I've noticed a few comments re coil fitting (or lack of). I am 60 years old and have a merena coil fitted which my new doctor has advised me to have removed. She referred me to your clinic as my surgery does not offer this service. Could you confirm whether or not this service is offered at your clinic as I would like to book an appointment?



Dear Anne

Thank you for your enquiry regarding coil removal. We do not hold appointment clinics for this but it can be done in our walk-in clinic at Market Street; the hours are listed on the website.

If you require any further information please contact one of our admin team on 020 8301 8920 option 4.

Kind regards

Lynda Gribbon
Office/Administration Manager

Thank you all for your speedy and professional service. I rang up on the phone first and spoke to a really friendly lady who answered all my questions. Was seen promptly this morning. Dr Bacon and Nurse Tina were great, I got exactly what I needed/wanted without fuss and Tina was very friendly and caring.

Three months later and I've just walked in for the fourth time to find there is no coil fitting. My doctor keeps referring me to you. What do you suggest I do?

Thank you for your feedback, we will ask the service to contact you directly via email to discuss further.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Was seen yesterday evening by dr Jane, what a great doctor so caring non judgmental, friendly, she also took the time to listen,
Thank you so much :)

Dear Toni

Thank you so much for this very kind comment. It is always fantastic to get some positive feedback to help you know that you are doing a good job.

kind regards

Dr Jane Dickson
Consultant in Sexual and Reproductive Healthcare

The clinic based in eltham, known as 'The Eye', does it share the same opening times as published here?

Hi Nathan

Oxleas do not offer a walk-in service from The Eye. The contact number for The Eye is 0208 859 6644.


Tony Kinson
Communications Team

Very disappointed to be told by one of your phone team to "come in on Thursday morning when it's quieter" to have my coil refitted only to find out on your webpage that this service is not available on this day. I've arranged an unpaid day's leave to visit tomorrow, but thanks to the wrong information from your staff, I won't be able to get this done and am missing out on a day's pay.

Dear SH

I am very sorry to hear of your disappointment in relation to our service. We always strive to provide the best possible care and I apologise if you have been provided with incorrect information about our service. We will learn from your feedback and ensure consistent messages and information are provided in future. We are pleased to say that in the New Year we will be offering appointments for contraception which we hope will improve accessibility to our service.

Daniel Smith - Interim Manager
CASH Service

I was seen by a lovely nurse Tracey, she was kind, funny and very helpful when I visited. The good thing about the visit is that I was very nervous and she put me at ease and was not judgemental which I think is fantastic when you come into a sexual health clinic,

Dear Marie

Thank you for your time in providing us with this feedback.

It is very nice to hear you have had such a positive experience of our service, and I am glad we have been able to support you and put you at ease.

Should you require any further support from us in the future please do not hesitate to contact us.

Your kind comments will be fed back to the team and to Tracy.

Yours sincerely

Dan Smith
Interim Manager - CASH

Very disappointed with the service. I rang the first time and spoke with the nurse and was informed that I would get a call back as I really needed an appointment since giving birth two months ago. I never got a call back. I had to call back twice and was informed that any nurse would call me back. No one ever did. I rang back a third and fourth time and no answer. Very bad customer service. I am now looking for another clinic.

Dear Eunice,

I am sorry to hear about your disappointment in our service. I can confirm that we have made two attempts to contact following your initial call but unfortunately these were unsuccessful. I understand that one of our Nurses has since made contact with you.

I hope this contact has met your needs and answered your questions. Should you require any further advice or support please do not hesitate to contact us and thank you for your feedback.

Yours Sincerely,
Daniel Smith
Interim Manager

Hello, I will like to thank you for your swift response to my request, I was told to come in at 11am today17th Aug, but unfortunately after trying to get the time of work, I forgot I had a pre arranged meeting today, hopefully I can get another slot between 4pm and 6pm Thursday 18th August,when your clinic is open till 7pm.thanks.

Dear Ade

Thank you for your comment. I have confirmed that our Nurse has made contact with you and suitable arrangements have been made. Thank you again for your comment and I am glad we have been able to meet your needs.

Dan Smith
Interim Manager - CASH

Hello, I tried visiting your clinic 3 times in the past 3 months but always been turned back both on Saturdays and during the week, as I work during the week it's quite difficult to be coming everyday as you are mostly closed by the time I get there,I've always been coming to the clinic for test and I am really anxious about getting it done as soon possible, pls I hope this can be looked into, thank you very much.

Dear Ade

I am very sorry you have had difficulties getting the help you need from our sexual health service. Our Saturday clinics are a relatively new offering and have proved incredibly popular.

Because of the nature of the walk-in service it does mean we have to limit attendance to ensure clinics finish on time and our Saturday clinic is advertised as limiting the numbers to the first 16 patients and emergencies.

I appreciate this can be frustrating if you arrive at a time when the attendance limit has been reached. I have asked one of our nurses to get in touch with you in relation to the test you require and to support you accessing this as soon as possible.

You may also find it useful to review the following website, which provides a range of information in relation to testing and treatment; some of which can be carried out at home.

Many thanks for your comment.

Kind regards

Lisa Thompson
Head of Service - Specialist Teams (Adult Community Services)

Turned away 3 times in a month: I am REALLY disappointed with their recent customer service.

I have come here for years as a student and have been given great advice and support from this service. However now I can only make the weekend clinic so attend on saturdays. In the past month I have been turned away three times. Opening times are 10-12 and the first time i was turned away it was 11:15, the second was 10:30 and the last time was 10:06.

I think, if this service is NOT in fact available from 10 they should be transparent about it. Considering people work during the week, Saturday surgeries are so crucial for the service. I am fortunate that the service I seek is not urgent but I fear for young girls, in difficult situations who need help on a Saturday morning. How many urgent cases have you turned away?

I understand under-funding and so on, but this is an URGENT issue as this is the only service available on a Saturday morning in the Greenwich area, the eltham service is 6 miles further. The council and relevant sponsors need to help reallocate funds and or staff to address this issue as a case of urgency.

I hope my words can assist any vulnerable person seeking help on a saturday morning

A concerned member of the public.

I am very sorry you have had difficulties getting the help you need from our sexual health service. Our Saturday clinics are a relatively new offering and have proved incredibly popular. Because of the nature of the walk-in service it does mean we have to limit attendance to ensure the clinic finishes on time. The clinic is advertised as the first 16 patients will be seen plus any medical emergencies. But even with us trying to do this they regularly overrun. This can mean longer than ideal waits for patients and staff working beyond their planned hours.

Your general point about access to sexual health services for people who work is well made, and we are looking at increasing the choice of clinic times to accommodate those unable to come during the day. The commissioner of this service, the Royal Borough of Greenwich, is committed to improving the sexual health provision within the borough and we are working closely together to ensure an accessible and high quality service is available.

In terms of your specific need, I will contact you directly to arrange for one of our nurses to speak to you.

Thank you for your feedback.

Keith Soper
Service Director

I visited market street clinic yesterday (4th July) can I just say the first nurse I had to visit was rude, judgmental and not what you expect from a sexual health clinic .
Not only was she rude she didn't fully read my form, therefore I had to go back today (5th) in order to complete my visit
I feel Oxleas need to really make sure all staff have consideration for people who visit these clinics

Dear Bea

I am very sorry that you were not pleased with your visit to the sexual health clinic yesterday. I would really like to discuss your care with you so that we can ensure all patients visiting us have the best possible experience when coming to discuss their sexual health.

I will contact you directly via email to discuss this in more detail, so that I can follow up on the issues raised.

Many thanks,

Fiona Dickson

The service was absolutely brilliant, was really busy but the guy on reception kept me updated on everything, he was really kind and helpful as well as the nurse that treated me.

Dear Lena

Thank you so much for your positive feedback regarding our lovely CASH receptionist and nurse. It is much appreciated.

Best wishes

Fiona Dickson
Head of Service (CASH)

I was at the clinic and i was attended to by a nurse called Kate. She was very lovely and knew her onions. She was also very easy to talk to.

The staff at the clinic came across as very professional, from the receptionist to the specialist nurses or doctors.

Dear Vanny

Thank you very much for your comment regarding nurse Kate working within the clinic and regarding the comment about us all being a professional team. It is much appreciated.

Kind regards

Fiona Dickson
Head of Service (CASH)

I went to the clinic for test, I had to wait little bit, but I really liked the service, nurses and reception work! Thank you.

Thank you for your lovely comment Ausra - the service works very hard to try and make the waiting times as short as possible.

We are so pleased you liked the service, both reception and the nurses.

Best wishes

Fiona Dickson
Head of Service

Thank you for the kind, professional and efficient service at market street the other day. The centre was really busy so there was a wait (with a walk-in service what can you do?!) but I couldn't fault anything else about your service.


Thank you very much for your positive feedback. It is always good to know that we are doing a good job.

We are a busy walk in service offering all forms of contraception and sexual health screening and treatment and the aim is to see all patients as soon as possible ensuring that they receive the care needed on the day.

Many thanks

Head of CASH service

I just wanted to let you know how pleased I was with the service I got on my first visit to your clinic on Friday 5th June. I had been the previous week to have a routine cervical smear at my doctors but the nurse couldn't actually perform the test properly and she referred me to your clinic. I saw a lovely nurse called Diana who was so pleasant and reassured me that everything would be fine this time. She performed the procedure in a professional and kind manner and I felt very little discomfort, unlike my previous experience at my doctors. I just wanted to say a big thank you to Diana and the team and will definitely be returning to you for my next smear test!

Dear Jacquie

Thank you so much for this wonderful feedback. This compliment is so timely as week beginning 15 June 2015 is National Cervical Screening Awareness Week.

We would love to encourage any woman who finds it difficult to have her cervical cytology (smear) test undertaken to come to one of our walk in clinics - no appointment necessary.

Please email if you have any queries.

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