Crisis Resolution Service Greenwich

This provides services for people living in the borough experiencing an acute mental health crisis. This service includes:

A&E assessment team - 9am to 9pm Monday to Friday. Tel: 020 8836 6649/6724.

Day treatment team - 9am to 4.30pm Monday to Friday. Tel: 020 8836 6699/6698.

Home treatment team - 8am to 10pm daily. Tel: 020 8836 6695/6694.

Trustwide out of hours crisis assessment and home treatment service - 10pm to 8am. Tel: 020 8836 6000 bleep 373

Categories

  • Mental health services: Working age adults
  • Support groups

Services provided

  • Drop-in
Oxleas House Entrance

Address:

Oxleas House
Queen Elizabeth Hospital
Stadium Road
Woolwich
London

SE18 4QH

Public phone number:

020 8836 6692

Fax number:

020 8836 6659/6671

1 Comments

I apologised straightaway to the woman I spoke to in case I had the wrong number.
No advice given, absolutely rubbish! I need advice for my daughter who won't admit she has a bigger problem.
She is pregnant, has a 2 year old child.
I'm willing to help but no one wants to help!

Dear Daphne

We were concerned to read of your experience when contacting our services. We would expect that any concerned people contacting our crisis services are listened to fully and either linked in with mental health services or sign posted to other relevant services outside of mental health if appropriate.

I want to apologise that the response you received was not in line with the Trust standards. We have advised our Crisis Services of your comments so that all staff are reminded of the standards expected. We want to ensure that you and your daughter have the support you require, therefore if you wish to discuss this further or continue to need assistance from mental health services, you can contact me on Tel: 0208 836 8517 or contact the Primary Care Plus mental health service through your GP.

Yours sincerely
Adrian Dorney
Associate Director

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