Crisis Resolution Service Greenwich

This provides services for people living in the borough experiencing an acute mental health crisis. This service includes:

A&E assessment team - 9am to 9pm Monday to Friday. Tel: 0203 953 6415.

Day treatment team - 9am to 4.30pm Monday to Friday. Tel: 0203 953 6400.

Home treatment team - 8am to 10pm daily. Tel: 0203 953 6410.

Trustwide out of hours crisis assessment and home treatment service - 10pm to 8am. Tel: 0203 953 6420

Categories

  • Mental health services: Working age adults
  • Support groups

Services provided

  • Drop-in
Oxleas House Entrance

Address:

Oxleas House
Queen Elizabeth Hospital
Stadium Road
Woolwich
London

SE18 4QH

Public phone number:

0203 953 6340 / 0203 953 6341

Fax number:

Day treatment team: 0203 953 6403

Home treatment team: 0203 953 6416

3 Comments

My son has been referred to your service, but is getting no response. As a family we are at a loss of how to deal with him. His condition is rapidly declining. Just want my son assessed and to find out how we as a family can help him. I called your response team and was just rebuffed.
Please help.

Dear Mrs M

Thank you for contacting us regarding your son’s experience of using our service.

We are sorry to hear that the experience has not been a positive one. We value our patients and families' feedback as it helps us improve our services.

Jackie Waghorn, Crisis Resolution and Home Treatment team Manager (020 8836 6678 / jackiewaghorn@nhs.net), will contact you to discuss ways in which we can help.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

I am not sure if this is the right department to comment on however i had to take a family member to a&e, who was/is visibily in the middle of psychosis and still is, to get turned away not once but THREE times. Staff from the on call team at queen elizabeth were terrible. Were laughing at the patient...didnt listen to us over the situation, very patronizing andeven argued with eachother and walked out leaving us none the wiser. Will be taking it alot further once we find out more. Disgusted at the lack of support and unwillingness to help. At this very moment we are, yet again, taking them up there as they need help asap.

Dear Michele

Thank you for your comments.

We are sorry to hear about your experience. We are constantly striving to improve our services and feedback from patients and family members is invaluable to us.

Noorani Bocus, Home Treatment Team manager (020 8836 6694), will give you a call shortly to discuss the best ways in which we can help.

Kind regards

Sophia Ploumaki
Associate Director - Community Mental Health Services

I apologised straightaway to the woman I spoke to in case I had the wrong number.
No advice given, absolutely rubbish! I need advice for my daughter who won't admit she has a bigger problem.
She is pregnant, has a 2 year old child.
I'm willing to help but no one wants to help!

Dear Daphne

We were concerned to read of your experience when contacting our services. We would expect that any concerned people contacting our crisis services are listened to fully and either linked in with mental health services or sign posted to other relevant services outside of mental health if appropriate.

I want to apologise that the response you received was not in line with the Trust standards. We have advised our Crisis Services of your comments so that all staff are reminded of the standards expected. We want to ensure that you and your daughter have the support you require, therefore if you wish to discuss this further or continue to need assistance from mental health services, you can contact me on Tel: 0208 836 8517 or contact the Primary Care Plus mental health service through your GP.

Yours sincerely
Adrian Dorney
Associate Director

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