District Nursing Service Bexley

This team provides planned and unplanned care 24 hours a day, 7 days a week for housebound patients who are registered with a GP in the borough of Bexley.

Services include: 

  • Wound prevention, assessment and management
  • Post-operative care
  • Medications management
  • Long Term Conditions management
  • Stoma care
  • Catheter care
  • End of Life/palliative care, including care for terminally ill patients
  • Bereavement visits and referrals to other agencies
  • Health education, promotion and advice about how you can care for yourself.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care.

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.


  • Community health services (adults)

Related Information

Public phone number:

Call our Central Access Team on 020 8320 3550

Monday to Sunday
8am to 11pm

Night Service
11pm to 8am

Fax number:

020 8320 3567

Email address:



I just wanted to say thank you to each and every nurse who looks after my father. Both he and my mum were a little nervous about having strangers in the house but after just a few visits they are completely at ease.
I live in lreland so was also a little nervous about their care. However after a few teething issues, mainly due to incorrect discharge paperwork by the hospital things have settled down and are running perfectly.
They are all very kind and some even put up with their over amorous 14 year old dog Toby.
Please pass on my thanks.

Hi Glen,

Thank you for taking the time to write to us about the positive experience your father has had with our District Nurses. We really appreciate receiving feedback from families and we will share your comments with the teams.

We also wish your father all the best now that he is out of hospital and being treated at home.

Kind regards

Lisa Cooper
Associate Director Adult Community Services
Bexley Care Directorate, Oxleas NHS Foundation Trust

Thank you for the recent support you gave my dad it was very much appreciated.
Support was arranged by the Bexley team on a Sunday to start on the Monday.
Without your help, I wouldn't have been able to cope with supporting dad post cataract surgery.

Dear Nicky

Thank you for taking the time to comment on the support provided to your father by the Bexley district nursing service. We will ensure that the team are aware of your kind words. We wish your father a speedy recovery from his operation.

Kind regards

Lisa Cooper
Associate Director Adult Community Services
Bexley Care Directorate

My mother is a palliative care patient and requires stat doses of antiemetics.
One day it took 6 hrs for a dn to call, even though I rang several times.
This evening I rang in plenty of time before my mum was due her next injection and have still not received a phone call let alone a visit. It’s been 4 hrs now…
I think it’s disgusting to leave a terminally ill cancer pt in this state. From now on I shall be calling an ambulance for them to administer her medication and will blame the dn team for not doing their job

Dear Gemma

I am sorry to read the concerns you have raised about your mother.
PALS (Patient Advice & Liaison Service) have e-mailed you asking for some further details so that we can support you and your family and to date we have not received a response. If you could kindly respond to our e-mail we will investigate this as soon as possible.

Kind regards

Lisa Cooper
Associate Director Adult Community Services

i have frequent visits from the district nurses in Erith, i cannot praise them enough. they are great i could not manage without them

Dear Robert

Thank you so much for taking the time to leave such a lovely comment about our Colyers District Nursing team based in Erith. We will ensure the team are made aware of your thanks and gratitude and I am sure they will be delighted to know how much their support means to you.

kind regards

Lisa Cooper
Associate Director Adult Community Services

Our mother has been seriously ill and hospitalised for the majority of the past year. She was finally discharged to the community health services at the end of last year and is now being medicated by a great team of hard working district nurses within her home. I received a call from the team lead for the district nurses for our area, dictating to me (not discussing) that her staff would not be removing their shoes on entering our home and will not be wearing protective shoe covering due to health and safety concerns. We have friends who work in Oxleas NHS foundation Trust and regularly carry shoe covers out of respect for their clients homes in the community. These are provided to your staff by the Oxleas NHS Foundation Trust therefore I am confused by this inconsistency. How does wearing protective shoe coverings within our home constitute a health and safety risk when other members of your staff providing community care do so? The inappropriate way in which your team lead spoke to me, showed no respect or dignity to our family or our home. This behaviour is surely unacceptable as per the key principles laid out in the MNC code of conduct.
We pray in our home therefore do so in a clean environment, our carpets are cream coloured and we take pride in the cleanliness of our family home therefore we feel that it is not an unreasonable request to ask that your staff to protect their outdoor shoes whilst walking in our home if policy dictates that shoe removal is forbidden. Our mother has suffered numerous infections which have threatened her life over the past year. Evidence suggests that the risk of infection from shoes worn outdoors into the home due to the bacteria is of concern. There are numerous visits by community staff throughout the day and we need to maintain a clean environment. We obviously would like to do all possible to prevent our mother suffering from further infections as this could prove fatal.
I was further questioned about our mothers vital 3 times a week hospital appointments by this team lead. These have been communicated to the district nursing team via their daily visits since December to ensure the district nurses are able to attend to our mother on time with crucial medication. The conversation with this team lead was extremely draining as she believed our mothers appointments took place at a different time. Her approach was extremely directive and confrontational. I was quite surprised that the shoe covering request had received greater attention and coverage in the daily team meetings than the crucial appointment schedule conveyed to the team daily since December 2019. As a service user we are extremely unhappy with this level of service.

Dear Shen

Firstly we sincerely apologise for the delay in responding to you.

Thank you for communicating all your concerns to us in detail. It is essential that we hear the views and concerns form our service users, families and carers. This enables us to constantly review and improve our practice and procedures to provide the best levels of care and experience of those receiving this care from us.

We would like to offer you a meeting with the operational and quality lead for District Nursing so we can discuss these concerns with you in person.

Our District Nursing Matron Karen Rodwell will contact you by phone to organise this.

Kind regards

Douglas Reid
Deputy Head of Service
Pre and Post Acute Care

Absolutely terrible. My disabled father was meant to have his ears syringed Thursday and no one showed up. Not even a phone call. I have left a few messages and still no call. I was also told he was meant to have monthly visits and his last visit was beginning of May. Also extremely unhelpful when I called up one weekend to say about a broken bed. Not impressed.

Dear Anne

Thank you for speaking with me regards the issues that you raised on behalf of your father.

I am sorry that following the community nurse's visit in May 2019, no further visits were recorded onto the RiO electronic recording keeping system. This was an oversight on the part of the nurse and I apologise for the concerns this has raised.

I am grateful for you taking the time to check your father's answerphone for our messages regarding visits and for agreeing new arrangements to contact him in the future.

The District Nursing Team lead will call you later today to arrange a visit to undertake all the care that your father requires.

Kind regards

Liz Penn
Operational Manager - Bexley

Such a poor service and quality of care. I am forever finding used gloves and equipment left out after weekly DN visits. No communication between DN, patient and family. DN have failed to visit without reason or explanation or even the decency to call. DNs have called me at work to ask for equipment I don't even have as I'm not a pharmacy.
Today my mother had a catheter changed, however it wasn't fitted probably and fell out and she spent the day sat in her own urine until I came home and called the twilight DN team who are even worse than the day team. It's so very sad that there just doesn't seem to be any pride, any care or respect.

Dear Carolyn

I am very sorry to hear of the poor service you and your mother have received from the district nursing teams.

I have arranged for Karen Rodwell, Matron for the service, to give you a call and discuss your concerns and make sure your mother's care is reviewed.

Kind regards

Helen Jones
Associate Director, Adult Community Services, Bexley Care

Dear Sir/Madam,
I am writing to acknowledge the professional approach taken by Halima Abdi a district nurse. Halima visited my mother on return from her hospital stay to deal with a diabetes related issue. My mother relayed the relevant information in regards to the diabetes verbally but the discharge notes with the written detail were not at hand. Halima decided to find the discharge note by checking with the carers, locating them in a different part of the building. On doing so it became clear that the hospital had discharged my mother with the wrong discharge notes and medications.In inadvertently my mother had taken some of the medications. Halima made sure that the correct actions were taken and further checks on my mother were made to ensure she was medically unaffected by the mistake. Through her professional approach and actions a potentially difficult/ hazardous situation was averted.
My mother and I would like to thank Halima and acknowledge her professionalism.

Dear Mike

Thank you so much for taking the time to write to us about the great care your mother received from Halima; I agree she really went above and beyond, but I am sure she regards it as the right way to work.

I will make sure your kind words are passed on both to her, and to her manager - it will be a lovely surprise for her.

Kind regards

Dr Derek Tracy
Clinical Director

Very unhappy once again with your operation of the flu jab service for housebound Bexley residents. Our GP notifies us that the year's flu jabs are available in September each year. I Tell them my 88 year old mum is housebound and they pass the information to you. Too often, nothing then happens for months. It is now December and we have heard nothing this year. Indeed in two of the last three years mum has not been vaccinated until the New Year. I have been told you give priority to residents in care homes, which is fair enough. However you have presumably been commissioned to provide a service to all local residents. I suspect that your current policy leaves large numbers of individual elderly people across Bexley and Greenwich without information or inoculation and you either do not know or do not care how widespread any problems with this service are.

Dear Peter

Thank you for raising this concern. As discussed on the telephone I will look into this and contact you with an update later in the week.

In the meantime if you wish to contact me please do not hesitate, either by telephone 020 8319 7154 or by email lpenn@nhs.net

Kind regards

Head of Long Term Conditions

Dear Peter

As discussed on the telephone I can confirm that the referral from your mother's GP was received yesterday morning the 12th December 2017. This will now be passed to the district nursing team who will contact your mother and arrange a convenient time to visit.

I appreciate that you notified your GP in September that your mother would like to receive the flu vaccination, and as discussed I will add this to our feedback sheet when we meet to discuss this years flu vaccination programme with the CCG in the new year.

Please do not hesitate to contact me again if there is anything else I can help with.

Kind regards


Very unhappy with the district nursing service. I was due a visit for post operative dressing care. At 30 weeks pregnant, I am quite anxious in making sure that my health in my priority. However, despite calling at midday, having waited in since 8am, on the day of my allotted visit, and the staff chasing the nurses to visit me, they still failed to make an appearance, and at 5pm was told the nurses have all gone home! I was then told that I would have to wait for the twilight service, between 6-11pm, but they can't tell me a time as its a slot. I understand how the DN service works, as I have worked in the derive for another trust, and am extremely upset at how I have been treated.
I will be following this up with a complaint about this service, as it has caused a lot of stress at a time in my life when I shouldn't be worrying about anything other than my baby.

I wouldn't recommend this service at all, as it seems patients can easily slip through the cracks, leaving people vulnerable.

Dear Victoria

Thank you for taking the time to contact us, I am very sorry to learn of your experience.

It will be helpful to discuss your concerns further and I can be contacted on 020 8319 7154. I will ensure that your concerns are fully investigated and the outcome is fed back to you.

kind regards

Liz Penn
Head of Long Term Conditions

I tried to refer an elderly patient for leg dressing today on 28/11/15 morning. I am from OOH Bexley. I was told by reception after she spoke to Melanie D/N ,to send written referral by fax or e mail and declined to take a referral over telephone. I do not have an e mail for OOH so I am unable to refer by e mail and to write a letter and fax is very time consuming. For all these years D/N have taken OOH referral on telephone. May I request to know why this has changed and why a telephone referral can not be taken- it is an effective way of working. This makes it hard for a busy OOH GP to write a referral and fax- when this can be easily sorted over telephone. In today's day and age- we should have every possible option available to us and we should make a smooth referral pathway for doctors and patients for a quick and a smooth journey for patients. I am very frustrated with the service today. I await to hear from you.

Dear Dr Chaturvedi

Thank you for bringing this incident to my attention. I understand that Austin Alpha, Head of Integrated Teams has spoken to you and explained that while in the interest of patient safety we prefer to have written referrals with all the pertinent details clearly written, we do recognise that occasionally this is not possible for the referrer. A telephone referral between GP and Community nurse, in these instances may be acceptable.

I apologies for any inconvenience caused to you or the patient you were referring, and if you would like to discuss this further then please do not hesitate to contact me on 020 8319 7154.

Kind regards

Liz Penn
Head of Long Term Conditions

I am contacting you in relation to my husband and his continence issues, we have seen the continence nurse before his condition worsenned and he has since had a catheter fitted in hospital,since he has come out of hospital he has been told by the district nurse that he will be supplied with a night stand and some leg straps,he has only 2. Have these been ordered? When can he expect to get them?

Thank you for speaking to me today. The community nurse will be in touch today to discuss the catheter supplies that are required.

If you have any further concerns please do not hesitate to contact me directly.

Kind regards

Connie Greig
Head of Integrated Teams
Tel: 020 8319 7111

My dad had a hip replacement on Saturday 31st October was released from hospital on Monday a district nurse was meant to come round to his home on the Tuesday but didn't receive the paper work from the hospital which we was informed when my mum called Tuesday evening someone then arrange to come round on the Wednesday (the wound has not been changed or cleaned since leaving the hospital on Monday morning) my dad is now on strong antibiotics because of an infection. they phoned on Wednesday and Said they are not sure if they can make it today and if my dad who has just had a hip replacement could go to them even though he is house bound at the moment. My dad made this clear that it isn't good enough and they said they would make sure they came round that day, it got to 5:30pm and my mum called them again and they said they might be running late but someone will be there today no one turned. so my mum phoned them again today (Thursday) at 10 am they said someone will come today and no one has turned up yet! The infection seems to of got worse and the burning is now down to the ankle can you please advise what is going on and when someone will actually be round.

Kind regards Sophie

Dear Sophie

I was sorry to hear that your father had been experiencing problems obtaining a visit from the District Nursing Service.

Further to my telephone call to you today, I understand that your father has now had a visit from the district nurses and more visits are planned.

Once again, please accept our apologies on behalf of the service and thank you for taking the time to leave a comment. If I can be of any further help, please do not hesitate to contact me on 020 8319 7111.

Kind regards

Chris Rawlings
Head of Integrated Teams

My mother was released from hospital two weeks ago with a referral to the District Nursing team. When we had not heard anything after a few days we called the central access team who had no record of it. The hospital sent the referral again and called the central access team. Still no contact and no record when we called. After another referral from the hospital still there was still no contact from the District Nursing team. Finally the central access team have told us we should see the GP and get a referral.

Thankfully my mothers condition is not so serious (although she can't get out of the house) and she has family to chase things for her. Heaven only know what could happen to an elderly person needing care with no one to look out for them. You certainly can't rely on this service to do that!

Dear Warren

Thank you for raising your concern, and for taking the time to email me and to talk to me on the telephone.

As we discussed, the district nursing service had not received the referral form that the hospital had sent. Thank you for giving me the details of the nurse in charge who I have now spoken to. The contact details she had were all correct, so I do not know why the referral was not received.

I’m glad that the specialist team were able to contact your mother and make an appointment to see her. Both you and your mother have the contact details for the specialist team, so please do not hesitate to contact them directly if you need to make any changes to the appointment date or time.

Thank you for saying that I had dealt with your concern quickly, if I can be of any help in the future please do not hesitate to contact me again.

Kind regards

Liz Penn
Service Manager for Long Term Conditions

I was admitted to hospital on the 26-6-15 with a crushed calf and a hematoma. I was discharged on the 2-7-15.The follow up aftercare was rather poor to say the least with me having to make several phone calls to get a nurse to visit me (bearing in mind that they had no information of me or my condition) I had to repeat this a few times more to get other visits. I was readmitted to hospital again on the 8-7-15 my haematoma had worsened . I am a living being not a machine awaiting a serviceable part. The lack of communication and your ability to deal with my situation frightens me. If proper care was taken I might not have to have been readmitted to hospital

Dear Gordon

I am sorry to hear that you have been experiencing communication problems with the District Nursing Service. The Forum Lead has been working with you to address this issue and has now visited and assessed your nursing needs and agreed a plan of care with you.

Once again, please accept our apologies and thank you for taking the time to leave a comment.

Kind regards

Chris Rawlings
Head of Greenwich Integrated Community Teams

Dear District Nursing Team for Bexley/Plas Medygg Practice.

Thank you so much for all your help and assistance through the years with my father - Charles - who passed away in December. I would have sent you a large bunch of roses but can't find any address for you. You did a grand job, under some difficult situations.

Missing you all. Patricia and Connor.

Dear Patricia and Connor

Thank you for taking the time to pass on your thanks to the District Nursing Team that cared for your father. I have passed on your kind words and the team really appreciate you taking the time to do this.

They and I would like to pass on our condolences on your sad loss.

Kind regards

Liz Penn
Service Manager for Long Term Conditions

I just wish to say that having the Bexley District Nursing Team's help with providing palliative care for my late husband was invaluable to me. I was trying to go it alone but it did become too difficult for me to manage when my husband could no longer get in and out of bed. The Team were professional, efficient and kind and considerate throughout the last period of my husband's illness after he left the Greenwich & Bexley Community Hospice to return home. It was also comforting to know that there was someone I could call on day or night when necessary, so thank you all.

Dear Mercia

Thank you for taking the time to provide your comments. I will make sure that your kind words are passed on to the Bexley District Nursing team.

Please accept condolences from myself and the District Nurses on your sad loss.

Liz Penn
Service Manager - Long Term Conditions

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