Bexley Crisis Team Bexley

The Bexley Crisis Team are a multidisciplinary team of professionals and support workers who provide short term help to people who are in a mental health crisis or who require intensive community support following discharge from hospital.


  • Mental health services: Working age adults

Related Information

Woodlands Unit, Sidcup

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How to find us:

Bus routes:
160, 229, 269, 286, B14, R11

Trains travel regularly to Sidcup station from London Charing Cross, London Bridge, Waterloo East, Cannon Street and New Cross as well as Dartford, Gravesend, Slade Green and Crayford. The hospital is about 25 minutes walk from Sidcup station or you can take a bus or taxi – bus 229 and 286 run between the hospital grounds and the train station.

The hospital is beside the A20 Sidcup Bypass, and you should come off at Frognal Corner onto the A222. Queen Mary’s Hospital has public parking spaces with bays for people with disabilities outside each main building. Pay and display charges are made.


Woodlands Unit
Queen Mary's Hospital
Frognal Avenue

DA14 6LT

Public phone number:

020 8308 3127

Fax number:

020 8309 7520


I was with the Bexley Crisis Team almost a year ago now while i was going through deep mental anguish, suicidal attempts and thoughts. They were so utterly amazing and they became a cornerstone while everything was changing and happening so fast i couldn't really understand it all. They are fantastic and i owe so much to them as they literally save lives everyday and prevent a bad situation going terribly wrong. I could not have asked more from the whole team!
I don't say this often but not all heroes wear capes, in this case, they wear a lanyard with Oxleas on it. Thank you all so much for what you do, i owe you my life.

Thank you so much for taking the time to let us know about this great care. I will pass on your very kind and thoughtful words to the team - I know they will appreciate them so very much.
Dr Derek Tracy,
Associate Clinical Director

i contacted the crisis team last year when i was going through a very disorientating set of experiences later diagnosed as paranoid schizophrenia. i initially did not believe i was ill but with a great deal of intensive and skillful treatment, all through which i was treated with the utmost respect and courtesy even though my behavior was highly erratic, i came to the realization that i was very ill. nine months later, although still struggling, i am making great improvements and have at last accepted that i must take regular medication, and i am so much happier as a result, as well as continuing to hold down a full-time job.

Dear Andy

Thank you for taking the time to feedback. It's so nice to hear this; we know that times of crisis can be when people feel at their lowest and most vulnerable, and I'm so pleased that the Bexley Home Treatment Team were there for you.

I'll pass your comments on to them; I know they'll be delighted.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Really the best service I have received the psychiatrist was fantastic and seemed to get my symptoms straight away. I felt listened to and understood like never before. It is a shame the administration staff I spoke to were really unorganised and seemed abrupt and evasive. My appointment was delayed by months because of administration errors. But doctors highly rated.

Thank you for the feedback, and I'm especially pleased to hear about your very positive experience with your psychiatrist.

I am disappointed that you weren't treated the way you expected by the administrative staff. If you would like to email me directly with the doctor's name and where you were seen, I'll make sure that both bits of feedback are anonymously passed to them, including reminding all staff about the need to be courteous. You can email me on:

Dr Derek Tracy,
Associate Clinical Director

I just want to say these people are amazing. I was worried when I went there in turn wasted time not trusting them, but when I did learn to trust them they are actually amazing, the best service in the borough. So kind,patient and very professional, I'm going to be very sad when I leave and find it hard to be without them.

Thank u soo much,


Dear Laura

Thanks so much for your kind words. It's so pleasing to hear that you had a great response from our service; we always aim to provide this, and it's great to know that was the case for you.

I will make sure this is passed on to the team.

Best wishes

Dr Derek Tracy
Associate Clinical Director

I would like to express my thanks and appreciation to all the staff involved in my care over the past few weeks. From Nursing staff, doctors, psychiatrist, psychologist, OT, domestic and ward staff at the Woodlands unit. Everybody has been very caring and understanding, as well as totally professional. From my first contact with the crisis team on the phone, who made me feel safe and that there was support there for me when I needed it. Then my initial contact with the HCT, who understood how I was feeling and how desperate my situation was and got me admitted to Lesney ward. All the staff on the ward were extremely friendly and made me feel as comfortable as could be in those surroundings, which were all new to me and quite scary. Not only was I introduced to the staff, but also to other patients and given a tour of the ward. The food on the ward was of a reasonable standard and the ladies that served the food were always polite and helpful to me. The only real issue, was that the television stopped working, which some of the patients used to watch to while away the time. It was out of action for over a week whilst I was there (and still wasn’t working when I left). This did cause some tension on the ward, especially between some of the older and younger patients. As I understand it, this loss of television was not just on our ward and was a fault on the actual Ariel system, affecting the whole unit.
I am now on the road to recovery and feel that I genuinely owe my life to the whole team, for which I and my family are extremely grateful.

Dear Robert

Many thanks for taking the time to write. I'm sorry to hear what a difficult time you have been going through, but I am delighted that in such a challenging time that our services were there to respond to and help you. It sounds like they were caring and compassionate at all levels. I will pass on your kind words - it will mean an awful lot to them.

Yes, I understand that there were wider issues with the television system which was a frustration for many. I'm glad things appear to be moving forward for you now.

Best wishes

Derek Tracy
Clinical Director

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