Podiatry Service Greenwich

The Podiatry service accepts written referrals directly from patients/ carers/ advocates (self-referral), GPs and other health care professionals.

All patients will be offered an initial new patient assessment appointment. If a patient has been reviewed, assessed as low risk and discharged, a following referral for the same condition will not be accepted if it’s within 12 months.

All referrals are triaged every day by a podiatrist based on what information has been provided on the referral form (download below).

To refer, please email your form to: oxl-tr.Podiatry@nhs.net

If you need to speak to someone, please call our Central Access Team (CAT) on 020 8320 3550.

Please do not call clinics directly - they will refer you back to the CAT number.

Referral criteria

We will only accept a referral if it meets our criteria:

Inclusion Criteria:

  • Patients registered with a Greenwich GP including those living within Nursing Care Homes/ residential care homes
  • Aged 18 years and above.

We do not take referrals for:

  • Personal Footcare defined as toe nail cutting
  • Skin care including tasks healthy adults would normally carry out as part of their everyday personal hygiene
  • Annual diabetic foot checks for those who do not meet the eligibility criteria - please ask your GP.

Foot Health Education Sessions

Join us at our education sessions run by our podiatry team, to find out top tips for keeping your feet healthy and problem-free.

The two-hour sessions are for new and existing patients - see the poster for more details.

Locations

Categories

  • Community health services (adults)

Services provided

  • Podiatry

Related Information

Public phone number:

Call our Central Access Team on 020 8320 3550, Monday to Friday (8.30 - 4.30)

Email address:

oxl-tr.Podiatry@nhs.net

8 Comments

So far, I'm not impressed. I'm calling at 4:15pm and have waited on hold for more than 10 minutes with no one answering. Your website says that you're open until 5pm....

Hi, I called your number and 35 minutes later I am still waiting for someone to answer - all I keep getting is 'your call is important to us' - really - perhaps you should re-organise your telephone answering system to ensure a better service. Your comments would be appreciated.

Dear Laura

We are sorry to hear that you waited for a considerable time to have your call answered by the Podiatry Access Team.

The team have recently had a phone number change and all calls are now forwarded onto the Central Access Team on 020 8836 8622.

I will ensure your comments are taken back to the team and duly discussed to prevent this occurrence again.

Kind regards

Karen Rodwell
Head of Integrated Community Teams

It seems almost impossible to speak to a human being. I have so far spent 18 minutes holding on trying to speak to someone and all I get is messages. I know that the NHS is in trouble and being told there are over a hundred calls of referral every day is no help or reassurance. You need to get your act together as you are providing no service at all currently. When I did get through I was told by the operator "that I am the only person here today" is not at all impressive.
When I phoned yesterday afternoon and tried to leave a message, there was no option to do so; I just kept being cut off by your system. Your letter states a message can be left outside of the hours 09.15 to 12.30 PM but that facility is not available or not working. Terrible impression being created.

Dear Derek

Thank you for bring to my attention the experience you had when contacting the Central Access Team on Friday. I am very sorry that you had a long wait and that once through to the team the person taking your call was not as helpful as I would expect.

I have tried to contact you by telephone this morning and have left a message for you. When it is convenient please contact me and we can discuss your experience in more detail.

In the meantime I have spoken to Julian Philips who manages the team of administrators who answer telephone calls to the Central Access Team, and asked him to inform all staff what is expected of them when taking calls. He has asked me to extend his apologies to you also.

The current telephone system does not include leaving answer messages, so I apologise for any mis-information within the letter you have referred to. It would be helpful to discuss this further when we are able to talk.

I look forward to speaking to you when it is convenient to you.

With kind regards

Liz Penn
Service Manager for Long Term Conditions

Tel: 020 8319 7154

Thank you Derek for taking the time to speak to me.

I am sorry that you had a long wait to get through to the Central Access Team and that when you did the member of staff did not answer the phone in the manner expected of them. The team have been reminded of the correct procedure and the manager, Julian Philipsz, will monitor this in the future.

Thank you also sharing your positive experiences of the care your mother has received at the Queen Elizabeth Hospital, and from the Bexley district nurses and diabetes specialist nurses. I have passed your comments about the wonderful care given to both of these teams.

Your feedback has been greatly appreciated by both teams

Kind regards

Liz Penn

Held on for over 25 minutes to get through to book an appointment for my mother for end of March.
Told they cannot book an appointment because they do not have clinic schedules beyond next week. And they are running 4 or 5 weeks behind schedule.
Told I must call back next week but if they are so far behind and they only have schedules for 10 days, it seems I will have to call every week until I get lucky.
It is no wonder they have in excess of 100 calls a day, and that the time to wait to speak to somebody is so long.
An organised operation knows exactly when staff are booked on holiday, training, etc. and it should not be beyond the capability of the NHS to organise appointments for a minimum of a month forward.

Dear Robert

I am sorry to hear about your negative experience with regards to the podiatry access team. The team is currently in the process of change to improve the experience of the service users. Your comments are valued and I have shared these with the team and actions taken to prevent re-occurrence in the future.

If you would like to discuss this issue further, please email me at karen.rodwell@oxleas.nhs.uk with your telephone details and I will contact you on receipt of your email, or alternatively you can call me on my direct dial 020 8319 7111.

Kind regards

Karen Rodwell
Head of Integrated Community Teams

A Podiatrist arrived to visit my disabled mother having sent no letter or email confirming an appointment. Lots of elderly people like my mother has hospital appointments to attend to and are not always home. My mother had a stroke and has several medical issues and has several hospital or doctors appointment, so the podiatrist arrived when my mother was at one of her appointments was unfortunate. I her daughter, am trying to reschedule another appointment, which I am finding is impossible. You are kept on hold for well over 10 minutes. I have been trying to call for the past two weeks, I've tried calling in the morning and at around 4:30pm and the same situation, you are kept on hold and you can never get through!! I just really can't understand it. I have never experienced this anywhere. I have today sent an e-mail as I really don't know what to do. I may have to go to A&E as I am getting worried for my diabetic mother and her feet.

Dear Jacqueline

I am sorry to hear about your negative experience with regards to the podiatry access team.

Thank you for taking the time to speak to me today about your mother's care. As discussed I will ensure that your mother is seen at home next week by one of the podiatry team. Please do not hesitate to contact me on the number provided if you have any further concerns.

I have contacted Liz Penn, Service Manager for Long Term Conditions, who manages the Central Access Team, who take all the calls for podiatry and other teams. They moved premises on Tuesday this week, to a designated call centre with a greater number of telephone lines to be available to callers. Calls will be monitored to ensure that the team answer calls as promptly as a line becomes free. She apologises that you had such difficulty getting through to the team, and would be happy to discuss this further with you. Her contact number is 020 8329 7154.

Your comments are valued and I have shared these with the team.

Kind regards

Catherine Edmeades
Principal Podiatrist - Diabetes & Wound Care
Head of Profession – Podiatry

Have had an excellent service from podiatry. Not only did they recognise the problem with my foot immediately - they got me further help very quickly involving a stay in hospital. When I was discharged, the person I rang to arrange an appointment could not have kinder and more efficient in finding someone to see me quickly? This involved talking to a podiatrist and phoning me back as promised. Since then I have had continuing good treatment from the Community Podiatry Team at Vanbrugh Health Centre.

Thank you very much.

Thank you Karen for taking the time to share your lovely comments about the podiatry team.

Our podiatry clinicians and their administrative support within the Central Access Team are caring and committed to do all they can to support the health and wellbeing of their patients.

It is great to be able to share your feedback with them, I know they will be delighted and will continue to ensure a positive experience for all their service users.

Thank you once again for taking the time to leave your message.

Kind regards

Liz Penn
Service Manager for Long Term Conditions

I sent my referral over a month ago and haven't received anything? It has taken 7 months to receive this referral since I was told by my GP back home that I would need an operation. I am in excruciating pain. Not very impressed :(

Dear Aimee

Thank you for your feedback and I am sorry you have had a long wait to be seen for your foot problem. It seems that we did not have an active referral for you.

I am pleased we have been able to make contact with you to get this resolved, and that we should be able to see you very soon. Now that you have my details please do get in touch with me directly if you have any further problems.

Best wishes

Keith Soper

Service Director
Adult Community

I attended my follow up appt after having my bunions corrected on my Rt and Left foot. Mr Andrew Mac Farlane and Ryan Ballerino corrected my feet surgically. I have such praise they were both very professional, knowledgeable, supportive. The surgery was a great success and I have not required any pain killers. I have resumed all the activities I used to do like walking dancing with no pain or or swelling. My life has been given back to me Than you
I would recommend them to anyone who requires treatment of their bunions
SINCERE THANKS

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