Green Parks House (adult wards) Bromley

Visitors to wards

We’ve updated our visiting guidance for our inpatient services. Find out more here.

Green Parks House provides services for Bromley residents with mental health problems when inpatient assessment and/or treatment becomes necessary. The unit offers a range of therapeutic programmes including occupational therapy and ward based activities.

There are three adult wards:

Norman Ward
Acute psychiatric ward for adults aged between 18 and 65 years living in the Penge area.
Tel: 01689 880004

Goddington Ward
Acute psychiatric ward for adults aged between 18 and 65 years living in the Orpington area.
Tel: 01689 880002

Betts Ward
Acute psychiatric ward for adults aged between 18 and 65 years living in the Bromley area.
Tel: 01689 880003

Visiting times for family and friends

Weekdays: 4pm to 5pm then 6 to 8pm

Weekends: 2pm to 5pm then 6 to 8pm

No visitors are allowed onto the ward during meal times.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.

Related Information

Green Parks House

How to find us:

Bus routes:
61, 261, 336, 353, 358, 402, R2, R3, R4.

Rail links from Bromley South and Orpington stations:
South Eastern trains provide a regular service from Bromley South Station to Beckenham Junction, Orpington, Chislehurst, Grove Park, London Bridge, Charing Cross, West Dulwich, Herne Hill, Brixton, Victoria, Catford, Peckham Rye and Blackfriars. Services also run to St Mary Cray, Swanley, Sevenoaks and other destinations in Kent, including Ashford, Hastings, Tonbridge, Maidstone and the Medway Towns.

Car parking:
There is a pay and display car park at the Princess Royal University Hospital. 


Green Parks House
Princess Royal University Hospital
Farnborough Common


Public phone number:

01689 880 000

Fax number:

01689 851 211


Just want to say a massive thank you to all the staff on Betts Ward, particularly Elsie who has been my primary nurse on both my admissions who gave me so much care and made me feel at ease every single day I saw her and to Janine who always sat with me and calmed me down when things got to much.

The staff on Betts deserve a medal, truly have touched my heart. X

Very many thanks to all the staff at Betts Ward for their great care and attention towards my partner and myself when I visited her. Each and every team member on Betts Ward were kind and professional in difficult circumstances. Special thanks to Nosa, Sinda, Petty, Ndozi, Ruke, Oesey, Alex and Dr Bienroth. Dr Bienroth listened attentively and was responsive to our needs acting promptly and very professionally. Once again many thanks from both of us. Best wishes.

Dear CJ

Thank you for your feedback on the positive experience you and your partner had on Betts Ward. On receiving your message we conveyed our thanks to the Betts Ward team acknowledging their excellent care delivery and the valuable impact it has had.

All of our staff are focussed on improving patient experience and delivering high quality care and receiving specific feedback is helpful in acknowledging those individual staff and teams who go the extra mile.

The feedback we receive is viewed at the highest level within the trust as part of our quality improvement governance structure. We endeavour to learn from all comments we receive and knowing when we have got it right is very helpful in continuing to improve the care we provide.

Thank you again for taking the time to feedback.

Best wishes

Adrian Dorney
Associate Director, Bromley Directorate

IM disgusted with the way my daughter is being treated in there my dad used to be a nurse in there he will be turning in his grave now to see how they treat patients it needs know hows in there

Dear Alison

Thank you for taking the time to alert us to your concerns about the care your daughter is receiving. As your father was previously a nurse, you will be very aware of the standards that we would want to maintain. If at any point we fail to do so it is important that we address the situation as soon as possible. We take your comments very seriously and would ask that in the first instance you contact Lawrence Yong, Matron on 01689 880000 to discuss the specifics of your concerns so that we can address the care concerns you have for your daughter. Thank you again for your comments.

Adrian Dorney
Associate Director

Disgusting place, although a few nice staff there to help, also a lot of rude, nasty staff there too. wouldn't be surprised if this place was on the news at some time in the future for the nastiness of patients. Don't let your family member come here

The nurses are rude and unneccesarily avoid talking to patients and view them as lesser beings, they do not take the requests of their patients seriously, they had me wait in the lobby for 7 hours just to smoke a cigarette outsie, knocking on the door doesn't help making an appeal is an ordeal consultants rarely see patients

The Green Parks receptionist was tremendously rude just now, although I answered her questions she seems determined to make the conversation as challenging as possible and finally just shared the simple piece of information I asked for.
What a dreadful experience that was. Good luck to anyone calling there today, 26/03/2019 at 11:20am.

Dear Charles

I am so sorry to hear about your experience with our staff at Green Parks House.

I have asked the Modern Matron at Green Parks House to contact you about the issues raised.

Many thanks for writing to us.

Kind regards

Dr Abimbola Fadipe
Clinical Director

Having dealt with mental health for over 20 years I was shocked at the chaos of norman ward,staff didn't seem to know what they were doing,treating patients rudely ans disrespectfully.They lost my daughters driving licence and bank card twice,we had an arrainged apt for 11am after speaking to three different staff members we were finally seen an hour and a half later to be told by the doctor we didn't know you were here.No one was helpful and I hope never to visit this place again,oxleas should be ashamed people needing help are treated like silly children,total disgrace

Dear Penny

I am so sorry to hear about your experience with Norman Ward. I have asked the Modern Matron at Green Parks House to contact you about the issues raised.

Many thanks for writing to us.

Kind regards

Dr Abimbola Fadipe
Clinical Director

I can't thank Norman ward enough for the care and support they gave me after my overdose. If it wasn't for them and in particular Egbe who was my primary nurse I honestly wouldn't be here today.
Thank you all for helping me stabilise my condition and making me feel safe.

Dear Mrs D

Thank you so much for the lovely compliment regarding your recent stay on Norman Ward.

Our teams work hard to provide high quality care and its very encouraging for them when a comment such as this is received.

I have ensured that the Norman Ward team are aware and they are delighted to have been able to help you. We will make sure Egbe gets a special 'thank you'.

Best wishes

Estelle Frost
Bromley Service Director

Some very negligent, carless, irresponsible and difficult staff at the hospital, especially on Norman Ward. My sister had countless bruises all over her body and when we tried to take photos, the staff told us we were not permitted to film or take photos on the ward. All the patients on the ward are being failed by the hospital and staff who don't seem to care about wanting to help the patients get better. A serious of lack of communication between the staff and us (the patient's family). They don't seem willing to cooperate with us and give us information regarding my sister including her condition, treatment (or lack of treatment, should I say), ect. I'm absolutely appalled & shocked by how a mental health hospital can be so uncompassionate, neglectful, disorganised and chaotic.

Dear Ryan

I have tried to contact you yesterday morning (10 Aug) but you were not available. I have sent you an email and will try and call you again today.

Kind regards

Lawrence Yong
Modern Matron
Green Parks House
01689 880008

Disgraceful, my sister was in a mental health crisis and was brought in by a team of mental health Drs under a section 2. She was told a week later she could go home and they did this knowing she is a risk to herself and others. This is why mental health fails people, the Dr who told her she could leave hadn't bothered to read the report that said she needs to go to full time supported housing before she can leave the hospital.

Dear L

I am sorry to read about your experience. I will email you directly to get more information and discuss a plan to take your concerns forward.

Estelle Frost
Bromley Service Director

Terrible, if I could give no stars then I would. I was there a month. The consultant psychiatrist wanted me out from day one. I was pretty much left to my own devices and even though I couldn't go out on my own because I was so scared of doing something stupid, I would take another patient with me to the local shop next door. They simply would not listen to what I was telling them. Then on a Friday evening I was given 20 minutes to get my stuff together because they wanted to cart me to some urine soaked drug addled bed and breakfast even further away from my family. I had to fight like a hellcat to remain over the weekend, I pleaded with them that I was not ready to go back into the outside world. When I was discharged 4 days later I ended up in another mental health unit far away from there less than 40 hours later. I got better more intensive help at another place than I could ever have got at green parks house. They just wanted to move people on without helping you. AVOID THIS PLACE AT ALL COSTS, THEY DO NOT CARE ABOUT YOU! This place should close as quickly as possible and the consultants should be retrained. It was truly a waste of time being there

Dear Mark

We read with concern your comment and want to apologise for any distress you may have experienced whilst an inpatient within our services.

Our services aspire to support patients within an inpatient setting for the appropriate period of time with the utmost attention to quality of care. We understand that when we do not achieve this it has a significant impact on patient experience.

We are keen to learn from these occasions in order to improve. Lawrence Yong, Modern Matron, who is in charge of the unit, would be happy to meet with you to discuss your experience and concerns. Lawrence can be contacted on 01689 880000.

Kind regards

Adrian Dorney
Associate Director

I'm afraid I can't leave any heartfelt messages, in fact quite the opposite regarding Green Park and the way my daughter and I have been treated, in particular the ward manager on Norman Ward whom takes her power to extreme levels. I rang the ward manager rather upset regarding a conversation that took place between my daughter and a member of staff whilst I was still on the phone to her. The ward manager was quite offensive and kept talking over me not allowing me to put my issues across, the call was ended with my being told I was barred from the ward, she obviously did not like me having an opinion, I reported this to my daughters care coordinator who then manger to get the bar removed. I visited my daughter the same day and a member of staff went to her room to inform her I was there, she appeared very dopey and drowsy looking and the member of staff stated that she was very sleepy, I replied “maybe it’s the drugs your giving her”, we were lead to a family room and once alone my daughter mentioned the bruising on her body, I asked her if I could take photo’s and she agreed. When I was leaving I mentioned the bruising to a member of staff in particular where on her body and that I had taken some photos. The following day I took a call to inform that once again I was barred, reason given was because the comment I made “maybe it’s the drugs your giving her” this was not a comment, it was an observation, is this not allowed ?, the other reason was because I had taken photos of my daughter and that there is a policy in place that states photos are not allowed, as much as I respect this, how on earth can you make me responsible for being in breach of a policy that you failed to mention prior to being told I had taken them. However it has since been made clear that the reason for me being barred from the ward is for a more personal reason and this being how I spoke to her (ward manager), she told my daughter that if I was to ring up and apologize for the way to spoke to her on the phone she will reconsider allowing my back onto the ward. How disgraceful that a ward manager can be allowed to abuse her position in this way. I have reported this to her unit manager months ago and again today but still nothing has been done.

Dear Fiona

I am very sorry to hear your concerns. There is obviously a lot to discuss, and I don't wish to put too many details about your daughter online, where it is visible to all.

I have been advised that the modern matron and unit head psychologist have been in touch to discuss your concerns, and that there is now an agreed way forward.

I hope that your concerns have been fully answered, but I am happy to be contacted directly if not.

Kind regards

Dr Derek Tracy
Associate Clinical Director
Tel: 020 8836 8555

A huge heartfelt thank you to all the team at Green Parks . Your care and attention given to my partner during such a crisis was incomparable . Each and every team member on Goddington went beyond the extra mile , acts of kindness and their gift of patience and time were extraordinary .
His road to recovery helped even more so by the amazing Day Treatment Service .
A very special thanks to Dr Doku in his management and Skye who led his team well . Warren who introduced the pottery and music therapy .
Wishing all the very best in life

Dear Jacquie

Thank you so very much for taking the time to leave this feedback. It's very heartening to hear of the good care provided. I know both teams well, and have great respect for the work they do and the manner in which they carry it out.

I also know how much pride they take in the care they deliver, and they will be delighted to hear your words, which I will forward to them.

Once again, many thanks for letting us know.

Kind regards

Dr Derek Tracy
Associate Clinical Director

I am appalled that all I wanted was the opening times for Green Parks Orpington. Impossible. I would have thought visitors for inpatients was essential !!!!

Dear Sir/Madam

Thank you for your message.

We have taken on board that the visiting times were not on the service listing page, and have now amended the listing to reflect this - thank you for bringing this to our attention.

We will always try to accommodate reasonable exceptions to these, in discussion with the individual ward, though ordinarily we do not allow visitors during lunch and dinner times.

As an NHS Trust we are committed to strong and productive cooperative working with families and carers, and would always encourage engagement with our services and teams.

I am happy to be contacted directly if this does not answer your query.

Kind regards

Dr Derek Tracy
Associate Clinical Director
020 8836 8555

How are the Trust going to cope with the additional patients from the closure of the wards at the Woodlands on the Queen Mary's site , and are the vacated wards going to be utilised , can you please explain what your course of action is going to be.

Dear B C Britton

Thank you for your email regarding the proposed changes to the Woodlands Mental Health inpatient unit at Queen Mary's Hospital.

It is important to highlight that the working age adult wards, currently based at the Woodlands site, are being transferred not closed. The wards will be moving to alternative inpatient sites at Oxleas House in Greenwich and Green Parks House in Bromley. When admission is required, patients from Bexley will be admitted to the wards on the alternative sites.

The vacated wards on the Woodlands site will be refurbished and converted to older peoples inpatient wards. We believe that this will allow us to focus on developing a centre of excellence for older persons on the Woodlands site.

Thank you again for your email. I hope that I have been able to respond fully to your questions.

Yours sincerely

Adrian Dorney
Associate Director