Eltham Community Beds Greenwich

Visitors to wards

To enquire regarding visiting the unit due to the COVID-19 outbreak, please call the unit to discuss on 0208 308 5600. The new visiting times will be from 13.00 to 19.30. 


We are having to alter some of our services in response to the demands that Coronavirus is creating. This means that we may have less staff and will be unable to continue to provide services in the way we usually do. Therefore, we may need to do the following:

  • We may carry out consultations via phone or video call
  • The frequency of our visits for your care might be reduced
  • If the care you receive is not essential, it might be stopped for the time being.

We will speak with you about any new arrangements we need to put in place. We will inform any other people involved in your care of any changes made. 

If you need to contact us, please call 0208 308 5600.

We would like to thank you for your understanding and cooperation at this time. 

Intermediate care is a period of care and rehabilitation between the hospital and home, designed to help you regain your independence and enable you to return to normal life as smoothly as possible. This is done through professional advice, support and encouragement. The key to successful rehabilitation is for us to work together to reach the individual goals that you want to achieve. Intermediate care may also be suitable as an alternative to hospital admission.

A person’s length of stay in intermediate care will be determined by their individual progress and may last for up to six weeks. Our intermediate care unit in Greenwich aims to help you regain your independence, confidence and skills.

Intermediate care is available to patients registered with general practitioners (GPs) in Greenwich. It is available to anyone over 18 years of age.

The intermediate care unit in Greenwich is:

Intermediate Care at Home is also available.

How to access this service

This service is available to Greenwich residents or those registered with a Greenwich GP. 

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.


  • Community health services (adults)

Services provided

  • Intermediate care
  • Physiotherapy

Related Information

Eltham Hospital exterior - pre-completion

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Eltham Community Hospital
Passey Place


Public phone number:

Eltham Community Beds: 0208 308 5600


This time last year I couldn't fault the treatment my father received at the Ross unit.
Unfortunately this was not the case this time, he was put into a room where only one of the three lights was working and this took 3 days to be put right. One of the windows in his room was broken and blew open every time It was windy making his room extremely cold. When I reported this for the second time and asked if he could be moved I was told that there wasn't another room and it was only when I stated that the room was not fit for purpose that another room was found and he was moved. For the first 4 weeks the physiotherapy was minimal and it has only been in the last 2 weeks when the lead physio has taken over that there has been noticeable improvement.
It has taken the nursing staff almost 10 days from being notified to change his cather and on more than on occasion he has not been given a shave every day.

Dear Lorraine

Thank you for your comments. As Royal Borough of Greenwich are responsible for the care provision in the Ross Unit, we have contacted them to share your comments.

Sue McManus, contracts manager, would be very grateful if you could contact her on 020 8921 3204 in order that she can obtain some more information and investigate further.

Liz Penn, service manager, will follow up your comments regarding physiotherapy and the delay in changing your father's catheter.

Kind regards

Jane Wells
Service Director

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