Yeoman House Carers Support Group Bromley

Carers of adults with mental illness.

Third Thursday of the month: 2pm-4pm.

Support, advice and information. Guest speakers as requested by the group. Peer support.  Social activities throughout the year.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.

Categories

  • Advice and information
  • Family and carer support
  • Support groups
Yeoman House

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How to find us:

Bus routes: 227, 194 (Penge High Street). 358,176 (Croydon Road)

Nearest stations: Penge East or Kent House

Car Parking: There are a number of side roads off Croydon Road. There is a disabled parking bay at the front of the building.

Accessibility: The building is easily accessible for people with mobility problems.

Address:

2nd Floor
63 Croydon Road 
Penge
London

SE20 7TS

Public phone number:

Marlyn Moore or Roy Norris on 0208 659 2151

3 Comments

My son was admitted to hospital at the end of January as he had taken an overdose, he was in a coma for 4 days, he was eventually discharged on new medication & told they would call him for a follow up. As to date this has not happened, my son, daughter-in-law & myself have contacted you numerous times. Some of which we were hung up on & have been told my son would receive a call back, which after 3 days has still not happened. I hope to god my son isn’t left without help from the so called team & ends up in hospital yet again having tried to take his life again. The treatment we have had as a family has been non existent & we have had no constructive advice at all.

I have been asked to return a call regarding my son. I have rung numerous times and got the automated reply telling me to hold as "my call is important and will b answered" . I wait on hold with the same message repeating then just get cut off. I have had this happen continually for 5 attempts now. If there is nobody there to take the call please state that rather than just cutting me off .

Dear Elaine

I am so sorry to hear about your problems with our telephone system. I have asked the admin manager at Yeoman House to arrange for you to be contacted about the issue regarding your son.

On Monday she will look into the problems you describe with the phones and report any faults to the provider.

Many thanks for bringing this to our attention and please accept our apologies for the inconvenience caused.

Kind regards

Estelle Frost
Service Director

I am a carer for my wife, who has been trying to phone Yeoman House to contact her care co-ordinator on numerous times for 2 days but cannot get through to reception. Our care co-ordinator has changed so many times in 6 months and the latest one has not even contacted us. This is so frustrating, especially when we have been told just ring us any time for help. But when you do need help you can't get any.