Bromley Locality Mental Health Service Bromley

When you are referred to mental health services by your GP (and you are aged between 18 and 64), the locality team will accept the referral and a team member will carry out an assessment of your needs. They will then decide with you which part of the service will best meet your needs. 

If it is agreed that you do not need their services, they will refer you back to your GP and advise them on how they can help you.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.



  • Mental health services: Working age adults

Public phone number:

Orpington (Carlton Parade)
01689 892 300

Beckenham Beacon Hospital
020 8659 2151


I have been trying to contact my sons coordinator at Beckenham Beacon ,I think the system must be inoperable as I can’t get through to speak to anyone ,Pressing button 0ne ,at one call , there was no reply to the ringing after a long time ,On the next call there was no ringing or contact on all the button numbers , This is at 1pm -1.30pm . I need some help and advice from CCO who has been as helpful as she can until now .I feel quite desperate at one sons poor mental health and need a solution . The situation is extremely stressful for an 88 yr old partially disabled mother who has a heart condition . I have had to battle on for 13 yrs with the mental health conditions of my sons and it’s quite dire presently .

Dear Mary
We are sorry to hear about the difficulty you have had contacting your son's Care Coordinator. We will ensure a staff member from the team contacts you back today on the matter. We will also check the phone lines again to ensure that they are functioning.


Adrian Dorney
Associate Director
Bromley Directorate

Dear Mary,
We understand that your son's CCO has been in contact with you and we can confirm the phone lines in the West Locality have been checked and we can reassure you that they are now working.

Adrian Dorney
Associate Director
Bromley Directorate

Hi , my son who has learning and speak and language needs has been referred to Oxleas by the GP , Oxleas called him on the 4th August and spoke with him , they insisted on speaking with him , but my son struggles to speak to people and answer questions and I’m concerned that no one spoke with me at all as he finds it hard to articulate himself and the mental health difficulties he is having.

Sadly this is the 2nd time he had been referred to Oxleas and same experience .
My son is having thoughts of suicide self harm and hearing voices and I would like to speak to someone. The person on the phone at PCP has no concept of understanding of learning disabilities or asking for carer to speak.

This service is sadly disappointing and not accessible to those with learning disabilities.

Is A&E our only option?


Dear Chloe

We are sorry to hear about the difficulties your son has experienced accessing our services. Though we do need to be able to engage directly with service users in order to provide assessment and treatment, we value the important contribution made by carers which is often essential in supporting that engagement.

We have conveyed your concerns to the Locality Manager responsible for the Primary Care Plus Team (PCP) and they will arrange for you to be contacted on the number you have provided to assist you and your son.

If you require immediate crisis support and advice you can contact Oxleas Crisis Line 24 hours a day on 0800 330 8590.

Adrian Dorney
Associate Director
Bromley Directorate

I've had a very good experience of the mental health team that has recently moved to Beckenham Beacon. My CPN is an exceptionally capable woman and I've found the rest of the staff very approachable when she has been absent.
I have long term mental health problems and have required a lot of support over the years and I've been under their team for about three years and I would happily recommend them.

I moved to Biggin hill because it was offered to me and I really had no choice I moved to the cmht at penge and say they will not come out to see me if I am unable to attend the centre as I live far away and basically despite having a type of agrophobia and other severe mental health problems no one wants to help iPhone every few days since 11 Feb often five times a day and never get through occasionally someone answers takes a message and one gets back to me the communication is terrible and makes my illness worse and me feel like I should not live

Son had appointment when we turned up reception said ' Oh I've been trying to call you! we don't have your contact number!' ( So she hadn't actually been trying to call'
Well having taken a day of to accompany him I was not best pleased. I am aware that unpredictable events can happen but they knew the day before and could have accessed his number - GP(referrer)?
Also he had been telephone triaged and was called on him MOBILE!
This service does not instil confidence if simple processes dont work well how can the complexities of a mental health service work.

Dear Denise

I was sorry to read about the problems you and your son had with regard to the arrangements for his appointment. I apologise for the inconvenience caused.

I have asked our locality managers to check the reception and appointment systems in the light of your experience.

Thanks for bringing this to our attention as it created an opportunity for us to improve our system.

Kind regards

Estelle Frost
Bromley Service Director

Care in the community virtually non existent. Incorrect treatment and care given. Rude staff in hospitals to both carers and patients - not entirely sure who interviews these people. No notice taken of carers concerns. Treatment of patients in hospital is appalling.They are no longer treated as human beings.

Dear Anne

We are very sorry to read your concerns and would like to understand the details so that we can improve how we do things. Please contact our PALS team (telephone: 0800 917 7159) so that we can discuss further.

If you would prefer, we can arrange for a member of the Bromley Directorate Team to meet with you to discuss your concerns further. To arrange this meeting please contact
Karen Hunnisett (EA & Admin Manager to Bromley Directorate Management) on 020 8301 9422.

Kind regards

Pauline Kenny
Service Manager

How Colleen on reception manages to stay cheery whilst having millions of things to do remains a miracle. Her and the other girl always say Hello to everyone; originally I thought Bexley > Bromley, but your Bromley directorate is better. It's a shame I'm back off to Greenwich presently, but the both administratively and clinically, they're brilliant. Do pass on my best wishes, particularly, in addition, to Dr Margaret, who I'm sure will be a credit to the Trust.

Dear James

Thanks very much for your kind comments about our reception and medical colleagues.

I agree with you that our receptionists are brilliant and they work very hard to support our patients who are attending clinics.

I will make sure that Colleen and her colleague know of your positive feedback.

Thanks again, for taking the time to contact us.

Kind regards

Helen Smith
Deputy Chief Executive

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