Bromley Locality Mental Health Service Bromley

When you are referred to mental health services by your GP (and you are aged between 18 and 64), the locality team will accept the referral and a team member will carry out an assessment of your needs. They will then decide with you which part of the service will best meet your needs. 

If it is agreed that you do not need their services, they will refer you back to your GP and advise them on how they can help you.

Locations

Categories

  • Mental health services: Working age adults

Public phone number:

Orpington (Carlton Parade)
01689 892 300

Penge (Yeoman House)
020 8659 2151

3 Comments

Son had appointment when we turned up reception said ' Oh I've been trying to call you! we don't have your contact number!' ( So she hadn't actually been trying to call'
Well having taken a day of to accompany him I was not best pleased. I am aware that unpredictable events can happen but they knew the day before and could have accessed his number - GP(referrer)?
Also he had been telephone triaged and was called on him MOBILE!
This service does not instil confidence if simple processes dont work well how can the complexities of a mental health service work.

Care in the community virtually non existent. Incorrect treatment and care given. Rude staff in hospitals to both carers and patients - not entirely sure who interviews these people. No notice taken of carers concerns. Treatment of patients in hospital is appalling.They are no longer treated as human beings.

Dear Anne

We are very sorry to read your concerns and would like to understand the details so that we can improve how we do things. Please contact our PALS team (telephone: 0800 917 7159) so that we can discuss further.

If you would prefer, we can arrange for a member of the Bromley Directorate Team to meet with you to discuss your concerns further. To arrange this meeting please contact
Karen Hunnisett (EA & Admin Manager to Bromley Directorate Management) on 020 8301 9422.

Kind regards

Pauline Kenny
Service Manager

How Colleen on reception manages to stay cheery whilst having millions of things to do remains a miracle. Her and the other girl always say Hello to everyone; originally I thought Bexley > Bromley, but your Bromley directorate is better. It's a shame I'm back off to Greenwich presently, but the both administratively and clinically, they're brilliant. Do pass on my best wishes, particularly, in addition, to Dr Margaret, who I'm sure will be a credit to the Trust.

Dear James

Thanks very much for your kind comments about our reception and medical colleagues.

I agree with you that our receptionists are brilliant and they work very hard to support our patients who are attending clinics.

I will make sure that Colleen and her colleague know of your positive feedback.

Thanks again, for taking the time to contact us.

Kind regards

Helen Smith
Deputy Chief Executive

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