Bexley Memory Service Bexley

The Memory Service provides assessment, diagnosis and treatment for people who are experiencing difficulties with their memory such as dementia.

We tend to see people aged 65 and over, though in some cases we see younger people.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.


  • Mental health services: Older people
Bexleyheath Centre

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How to find us:

Buses: 89, 96, 422, 486, B11, B12, B13, B15 and B16 stop near the centre.

Trains: The nearest train station is Bexleyheath.

Car parking: There is limited car parking at the centre and there is a pay and display car park between the Broadway and Albion Road.


Bexleyheath Centre
4 Emerton Close


Public phone number:

020 8301 7900

Fax number:

020 8301 7926


In February this year (16th) I came for an assessment with a Doctor in respect of my worsening memory loss. I have since lost 5 jobs due to my memory loss and being unable to retain anything which is said to me. I am having trouble taking in/registering what is being said to me and have to take time to think of the words to form/use in order to be able to answer. I would very much like to be re-assessed and to speak with somebody. I am worried that I will not be able to hold down any job in the future. My wife has to write me lists other wise I forget what I am supposed to be doing. This is getting me down and worried although I do not feel anxious but do get panicky when I am trying to do something if I am unsure what/how to do something.

My husband was referred in November last year by our GP (slade Green medical centre)for a memory assessment but has not heard anything from you. I did phone and ask how long it would be and was told 5 months. I do understand with the current situation things are difficult but surely some contact ie-: an appointment letter or something would be helpful as I feel he is getting worse.
Please help

Dear Sandra

Thank you for your comment. The Memory team has contacted you and explained that they are looking into this. They apologised and will keep in touch and call you once they have more information to feed back to you.

As soon as the referral is received, the memory team will arrange for you to be booked into an appointment. The team have given you further details about the other appointment for your husband to go into hospital and informed you he will need to isolate for 2 weeks after. Please contact the memory team if there are any other problems.

kind regards

Francis Adzinku
Associate Director of Mental Health

I have been suffering with ongoing and worsening memory loss and have just been asked to leave my job as I cannot remember/undertake tasks and duties which I should be able to do as I have been in this job role/environment for over 30 years. I have trouble speaking as i cannot remember what I was going to say or how to get the words out. My wife has to write me lists otherwise I forget what I have to do. I have approached my dr's (Bexley medical group) but was treated more for anxiety/depression than the memory loss which is worrying me greatly. This has now been going on for well over a year and is becoming very noticeable to friends and family. The dr did send me for a CT scan approximately 2 years ago where nothing showed up. I would be most grateful if I could arrange an appointment with yourselves for tests etc.

Dear Peter

Thank you for raising the issues here. I understand that one of our team members has contacted you and spoken with you to identify the best way forward.

Kind regards

Francis Adzinku
Associate Director (Mental Health)
Bexley Care

My husband Keith attended your clinic until August last year when he was referred back to our GP. I have spoken to many people ie Alzheimer’s, Dementia Uk and The Lewy Body Society and although Keith was diagnosed by you with Alzheimer’s, after speaking to these organisations he has many of the symptoms of someone suffering with Lewy Body. I am at a loss to know whether Keith should be re-assessed and would be most grateful for your comments.


Dear Patricia

The Memory Service you attended has been made aware of the issue you raised.

They will want to see you to discuss and advise on the issues you have raised. They will contact you tomorrow (20 Feb) about this. They will also offer an appointment if it is needed.

Best wishes

Munya Mangundu
Operational Manager


You have been treating my father and recently diagnosed him with Vascular Dementia. This was in Sept last year.

I think his position is worsening and I'd like him to be seen for further memory testing if possible please along with advice on how to support my mother with him as she is not coping.

I've tried to call today but the number keeps hanging up.

Can someone contact me on my mobile to discuss this please?

Many thanks and I look forward to hearing from you.



Dear Nigel

We attempted to call you today on the mobile number that you provided, and have left a message for you along with a number to contact us on.

If we do not hear back from you today, we will phone you again tomorrow (Thursday 12th May).

Kind regards

Dr Linda Bouquillon

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