Greenwich Memory Service Greenwich

The Memory Service provides assessment, diagnosis and treatment for people who are experiencing difficulties with their memory such as dementia.

Choose and Book

This service will be directly bookable through Choose and Book, initially for the pilot surgeries.  The GP will to refer you to the service. They will do this through the Greenwich Referral Management Service via Choose and Book, a specialist team who manage referrals to other health services. You will be contacted by the Greenwich Referral Management Service who will give you a choice of available appointment times and dates.

Further details

If you are worried about your memory at all, you should see your GP to discuss your concerns.  He or she will ask some questions to establish probable causes and may suggest that you attend an assessment and diagnostic service known as the Greenwich Memory Clinic. The GP will to refer you to the service.

Currently the GP makes direct contact with the clinic, but we are moving to the 'Choose and Book' system though initially only for seven pilot surgeries.GPs using the Choose and Book system to make your appointment will do this through the Greenwich Referral Management Service. This is a specialist team who manage referrals to other health services. Once your GP has entered your details onto the Choose and Book computer system, you will be contacted by the Greenwich Referral Management Service who will give you a choice of available appointment times and dates.  You will then receive a letter to confirm the arrangements.  If you would also like a family member or carer  to be contacted on your behalf, then this can be noted on the computer system by the GP.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.

Categories

  • Mental health services: Older people

Related Information

Memorial Hospital

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How to find us:

Buses: 89, 486, 244.

Trains: The nearest train station is Welling which is a bus ride away (89 and 486). You can also use Woolwich Arsenal station and take bus 244.

Car parking: There are two car parks at the Memorial Hospital site.

Address:

Memorial Hospital
Shooters Hill
London

SE18 3RG

Public phone number:

020 8836 8519

Fax number:

020 8836 8862

4 Comments

A consultant at St Thomas’ sent a referral across (to our understanding) just before the pandemic started, in reference to my grandmother. My grandfather mentioned a couple of months ago receiving a call to offer dementia support groups, which my grandmother did not want to take, but nothing since. I made a call to the service today to check if it was this service who had made that call (grandfather wasn’t sure), and if there was anything else that could be offered. The was no record of any referral on file, which is frustrating but not the service’s fault. However, when asked by the person on the phone when the referral was made and I said “late 2019, early 2020”, she made slight mocking laugh sound and said “And you’ve waited two years to call and check?” I’m sure I don’t need to tell you how destructive and all-consuming dementia is. Nor do I need to highlight the fact that covid basically halted all services, and that we could only assume for a while that the strain it had put on your service had caused the delay in contact. I will point out again that my grandfather - who is in his early 60s and completely sound of mind - had contact from ‘someone’ about dementia, which I could only assume was yourselves. To be then judged by someone who doesn’t know me, and who is supposed to be part of a system designed to help people and their families, was a bit of a blow. I already feel like I’m not doing enough. I will never be able to do enough, because nothing will make her better and take the stress away from him. But I don’t expect my first communication with your service to be a professional sharing that sentiment.

Dear Kayleigh

I am very sorry this has been your experience so far from our memory service staff. I have asked the manager to contact you and see what we can do to support you and your grandparents.

Kind regards

Helen Jones
Greenwich Service Director

My mum was under Dr Ana Saiz then seen by Judith Wilcock. We were told Mum would be assessed in 12 months to repeat the cognitive assessment. To date we have heard nothing. It is nearing 24 months and I would like my Mum assessed as I feel her condition is worsening.

Please can someone contact me.

Dear Kelly

We are sorry for the delays experienced in accessing our service. The team manager (Elaine Newman) will be in touch to discuss follow up assessments with you. She can be reached on 0208 308 5544.

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

I would like to extend my thanks and appreciation to Dr Monica Crugel and Matthew Henderson who have been instrumental in my mothers care. Their compassion, consideration and support have been invaluable.

Special commendation to Matthew with regards to his ability to rise to the occasion and always provide an answer and ultimate solution to problems we have experienced in order to keep mum at home for as long as is possible.

Thank you

Dear Carol

Thank you very much for taking time to write to us about your recent experience and the support you received from the team, ensuring that your mother maintained her independence for as long as it was possible.

We appreciate feedback we receive as it helps us shape the care we offer to our patients and their families. We will pass on your positive comments and kind words to the respective members of staff.

Best wishes

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

Last visit Feb 20.
Diagnosis, dementia/ altzeimers. We were informed that we would receive a letter from the consultant we saw. And that our GP. Would be advised of prescribed treatment. And details of a monthly visit to your clinic. Since then no word! Can you please advise?
The clinic personnel were friendly, reassuring and welcoming.

Dear Elizabeth

Thank you for taking time to write to us.

We take patient and family input very seriously as we constantly aim to improve our services. We are sorry for the delay you have experienced in receiving a clinic letter.

Elaine Newman, Manager of the Memory Service in Greenwich (020 8836 8670), will be in touch with you to discuss this issue further.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

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