Oxleas House (adult wards) Greenwich

Oxleas House provides 24 hour inpatient mental health services for adults living in the borough of Greenwich.

At Oxleas House, there are the following wards:

Maryon Ward
An acute ward for adults aged 18-65 years old from the Charlton, Blackheath, Kidbrooke and Greenwich areas.
Tel: 020 8836 6606 Fax: 020 8836 6607

Shrewsbury Ward 
An acute ward for adults aged 18-65 years old from the Woolwich and Plumstead areas.
Tel: 020 8836 6663/6914 Fax: 020 8836 6662

Avery Ward
An acute ward for adults aged 18-65.
Tel: 020 8836 6622 Fax: 020 8836 6620

The Tarn
The trust's psychiatric intensive care unit (PICU) providing care for people from the boroughs of Bexley, Bromley and Greenwich.
Tel: 020 8836 6645 Fax: 020 8836 6646

There is a day hospital at Oxleas House called Mary Seacole. This is open Monday to Friday 9am - 5pm.
Tel: 020 8836 6699 Fax: 020 8836 6659

Categories

  • Inpatient services
  • Mental health services: Working age adults

Related Information

Oxleas House Entrance

View Larger Map

How to find us:

Buses:
Routes 161, 244, 291, 386, 469, 486 and Mobility bus routes 855 and 856.

Trains:
There are a number of local rail stations near to Oxleas House:
Woolwich Arsenal, Woolwich Dockyard, Blackheath and Charlton.

All rail stations are within a 10–15 minute bus or taxi ride away from Oxleas House. Most London and local destinations are served by trains from these stations such as London Bridge, Blackheath, Charing Cross, Erith and Dartford.

Car parking:
There is limited pay and display car parking on the hospital site.

Address:

Queen Elizabeth Hospital
Stadium Road
Woolwich
London

SE18 4QH

Public phone number:

020 8836 6692

Fax number:

020 8836 6659/6671

Video:
Inpatient admission - Working age adults: Sue's story of recovery
Inpatient admission - Working age adults: What to expect

17 Comments

First of all I rang the Shrewsburys Ward in the Oxley clinic Woolwich, to speak to a relative that was an inpatient there. After having been put to speak to my relative, our phone conversation was being listened in on by the staff. Just to let the public know what to expect when they call to speak to family. Because of that I decided to go visit, because it does not seem right for staff to be listening on patient phone conversation.
Then I went to visit, I find the staff rude and the ward really dirty and unkept. I can understand it is a mental hospital but the staff seem to not care at all. I just get the feeling that the staff there just could not be bothered. They were just there to get paid, I think someone from the NHS should look into this. Because, the place looks like an accident waiting to happen and I think for a place with little or no furniture and you hardly see any patient. Because, they had to go call my relative out from the room. That ward sure look dirty and smell really bad.

Thank you for taking the time to provide this feedback. We are very sorry that this has been your experience. We take all the comments that we receive seriously and we will look into the matters you raise. Please do contact us directly if you would like to discuss your experience in more detail with me.

Adrian Dorney
Associate Director

I disagree - I found the Greenwich portion of Oxleas out of the three the most responsive, and Bromley the least.

Greenwich's in-patient unit is the best out of the three of them, too The staff at Woodlands aren't as good with WAAA. And sadly I think those from Anerley, with more challenges, would be better under neighbouring SLaM as - previously, if they had a Lambeth/Lewisham/Croydon GP over the border, would have gone to a SLaM bed. Equally, a Welling resident with a Plumstead GP used to be under Ferryview / OH, but not now.

I assume when you reorganise, then surely it would make sense for those from 'Lesney area' i.e. those that can present to QEH A&E on buses - 469 from Erith, Belvedere, etc, are admitted to the new new Bexley WAAA ward there, and the old 'Millbrook' area, to attend GPH, given that portion of the borough is nearer to Orpington (but a faff to present to PRUH A&E).

Thank you very much for taking the time to comment on services. We appreciate your thoughts on the future organisation of inpatient services and will certainly keep this in mind during the planning process.

Iain Dimond
Director of Mental Health and Learning Disability Services.

I have never been so badly treated and humiliated in my life and am still reeling from the trauma of being incarcerated on Shrewsbury Ward. I was admitted under section late at night in great distress. Once at the door I ceased to be a person. I am an employee, a parent, a writer, an artist and a musician, I like books and films and travel but to the ward I was nothing. I was under extreme distress on arrival, not one member of the night staff introduced themselves or offered me a kind or reassuring word. I was taken to the male corridor (I am female) and placed in a filthy room with extreme swear words graffitied on the wall. I had no treatment and did not eat or sleep for 5 days. I sat in one spot on a poor mattress until the psychiatrist released me on S17 leave. I now have a painful back and post traumatic stress. I cry all the time and am utterly traumatised from my experience. This is not how people with a mental illness should be treated in 2015.
A truly vile experience and one which did nothing to help me, in fact I came out feeling worse.

Dear Chris

I am sorry to hear of your experience whilst an in-patient on Shrewsbury Ward Oxleas House, as being an in-patient can undoubtedly be a stressful time for any service user.

The concerns you have outlined have been noted and the Modern Matron, Ward Manager and Consultant would like to meet with you at a date and time convenient to you to discuss and resolve your concerns.

As a trust we always listen and respond to feedback given so that we can continue to improve the services we provide.

Regards

Joanne George
Modern Matron, Oxleas House

Tel: 020 8836 6692/93

Dear Joanne,
My concerns can't be resolved as this experience has already happened to me. Day staff on the ward also told me to complain as they witnessed my poor treatment . I will never understand the purpose those five lost days and I doubt I will recover from the abuse I suffered and witnessed. Many staff just wanted to remain in the office and you were made to feel a nuisance if you wanted anything.if I hadn't been released when I was I doubt I would have survived the ordeal.
Of course being sectioned is stressful but surely skilled staff would have tried to alleviate my fears, reassure me, welcome me and make sure that at least I had a clean, warm room and emergency toiletries. This was the worst experience of my life. I didn't know who my named nurse was or where to go for help. Friends and family were appalled that this was meant to be 'care' I was treated worse than a criminal

Dear Chris

I am very sorry to hear about your ongoing concerns, and have discussed the matter with your team consultant, ward manager, and the hospital's modern matron.

It is always very difficult to resolve these matters, or go into specific details, online, and I think it will be necessary for this to be dealt with in a different forum.

In the first instance I would strongly encourage you to meet the team to see if this can be worked out; it can come to me as part of this process if that is felt necessary.

You can of course also contact our independent Patient Advisory Liaison Service (PALS) on 0800 9177159.

Best regards

Dr Derek Tracy
Associate Clinical Director

I thought after nearly two years since my last admittance to Maryon Ward at Oxleas there may have been some improvements made to the service. However after just 2 days on the ward it is apparent that the staff are still rude, arrogant and make people feel like they are unable to even ask to see a doctor without being given the third degree of why do you want to see a doctor! Then to be told you cannot see a doctor until tomorrow when you feel you need to. Then the staff make comments that oh she is starting again.Their antagonising rude attitudes and confrontational manner towards patients highlights their unprofessionalism once again and the fact is there has been no improvements to poor mental health patient care.

Dear Joanna

I am sorry to hear that you are unhappy with the care and treatment whilst an in-patient on Maryon Ward. The Ward Manager and Modern Matron are happy to meet with you to discuss your concern.

Thank you for bring this matter to our attention.

Kind regards

LaToya Martin
Ward Manager, Maryon Ward
020 8836 6606

The treatment of relatives calling in is nothing short of despicable. I have been shouted at, hung up on and reduced to tears by your so - called 'nurses'. The 'gentleman' (who's name I have) is rude, arrogant and insensitive to the relatives of patients so god only knows what 'service' the patients receive. Disgusting.

Dear Rachel

Thank you for providing feedback; I'm sorry to hear of so negative an experience, and we expect high standards of all Oxleas staff when it comes to their professionalism and attitudes.

I take your concerns seriously, and will ask Oxleas House's Modern Matron to contact you separately via the email address you have provided to try determine what has happened and how we can help.

Kind regards

Dr Derek Tracy
Associate Clinical Director

I was a patient on Shrewsbury ward and found many of the staff to be extremely rude and uncaring.The night staff in particular are very aggressive and are more suited to a prison than a hospital dealing with vulnerable people.They didn't show any compassion whatsoever and stayed in the office on the computers all night or fell asleep , often locking the door ignoring people waiting at the door until they gave up and getting very annoyed with patients who didn't give up when they needed something and waited patiently . The ward manager ( a bully in my opinion) seemed to be on a power trip and liked to throw his weight around and looked for any excuse to manhandle people that was often very unnecessary on one occasion he was shouting out what was confidential information about their mental health issues in a belittling manner so as to mock a patient in front of other patients and staff that they shouldn't be believed when complaining about his bullying . There were a couple of nice nurses who made the ward a bit more bearable, I felt sorry for those staff as you could sometimes see they didn't feel comfortable with what they're were witnessing but knew they were in a minority.The kitchen staff were very nice and kind and seemed to have more understanding of how to treat people than SOME of the 'nurses' .I have often wondered if i was able to volunteer on a mental health ward having been through the experience and understand how sometimes just someone being kind can make a significant difference .

Dear Lou

Thank you for letting us know your concerns, which I take seriously.

In Oxleas we have high expectations about the care all of our staff provide. Given the nature of what you have said I have escalated this matter to the Modern Matron of the hospital, who is a very senior and experienced clinician.

We will be in contact with you directly very shortly to hear more detail about this.

Yours

Dr Derek Tracy
Associate Clinical Director

My daughter came into this hospital in May 2015 and was on Avery ward and then Maryon ward. She was sectioned and then moved to another hospital in east london and i wasn't even told until she got there. Whilst on these wards i brought her clothes which was stolen no one even looked into it. we brought her cigarettes and they kept going missing as did all her drinks , snacks etc. Staff said she was giving them away so said they would keep them for her but the same thing happened and when i told staff i was told , "you have to understand your daughter is vulnerable" really why is she under their care? Also when i visited my daughter there was patients smoking Cannabis . This is really concerning because patients are vulnerable and taking Cannabis on top of any medication could be dangerous . My daughter has been in their care for over 9 weeks and to date i have not seen a care-plan . I have informed them my daughter is having bad side effects which when i research these or spoke to my GP i was informed the medication should be stopped, i tell staff my concerns and nothing happens. My daughter has been getting pain from her tooth as well that needed doing prior and has got worse and she needs to see a dentist , again staff were told and did nothing. Things have gone from bad to worse since she has been to the Cynget hospital in Newham . I have seen patients being beaten by other patients and staff remove the perpetrator only to let them back in after 10 minutes to do it again. Its disgusting how vulnerable people are being treated. I am not getting anywhere with both hospitals and have now complained to PALS and i fully intend to complain to the care Quality commission .

Dear Joanna

I am sorry to hear about your concerns, but grateful that you have taken the time to write to us about these.

I am not quite clear how much of your concerns surround care provided by Oxleas NHS Foundation Trust, and how much was with the subsequent team in East London. I will contact you separately of this message to try better understand this and take any necessary steps.

Yours

Dr Derek Tracy
Associate Clinical Director

Would like to thank the day treatment team at Oxleas house. They're very caring, understanding and ever so lovely team! They have helped me tremendously during my difficult times. They would always make time to listen and I must point out they were very organised in terms of scheduling too! A big thanks to Jason, Amy, Vanessa, Aysel, Kat.
Also I must not forget to mention the lovely receptionists at Oxleas house - they all were so helpful and caring!

Dear Gee

Thank you so much for your feedback and kind words about the team at Oxleas House. I will forward this to them, and I know they'll be delighted to hear it. I'm especially pleased at your inclusion of our reception team; they do a great and vital job, but sometimes get missed out!

Dr Derek Tracy
Associate Clinical Director

Terrible terrible disservice in the ward. It was such a waste of time. Rude, uncaring, insensitive staff including all (bar 3, one was however a student nurse), the cook/cleaner who was constantly rude an looked down on the patients. It's funny how mentally "ill people" are treated in a so called hospital. The patients in the ward seemed to be calm quiet people, the staff however were nothing short of uncivilised brutes. One day this will come to light, and when it does I'll give testimony. Sorry if this sounds harsh, but it's simply the truth. Day staff and doctors were great, but the 'nurses' etc (again bar a few) were just terrible people. Was only there a month and knew I had to get the hell out of there. I'm dandy now thanks to decent health services outside being on a ward. But yeah, that's just my experience as far as I'm concerned I'm done with it.

Dear Dave

The service you describe is certainly very much below what I would regard as acceptable in Oxleas. We pride ourselves on good patient experience, and this is clearly not what you feel you have received.

I would like to know more about this, including the individuals involved. I will arrange for the Modern Matron or one of her deputies to contact you very shortly to learn more on this.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Queen Elizabeth hospital is a very good hospital nothing wrong with the service there,may it be like for many years to come

Thank you for taking the time to let us know this, it's great to hear, and will be very much appreciated by all staff. I will pass this on to them.
Dr Derek Tracy, Associate Clinical Director

After admittance on this ward on more than one occasion over 2 years, my sister is no more well than the day she first arrived. I see little or no improvement in her mental state once she is on the ward, and we have felt we have not been given enough information to equip us in dealing with her illness, or information on what the next step in her treatment will be from staff. She was sectioned at some stage however it now appears this was completely pointless, as she is now without treatment and clearly still very unwell. Once released the support seems inconsistent, and it has been difficult for us as a family to contact professionals for assistance.

My sister compares the ward to a prison, and also feels her admittance was pointless. Despite the distressing situation, I've always spoken to ward staff politely however they never appear to have enough time when they are telephoned and (it feels) they seem to want to end the phone conversation as quickly as possible. I contacted the ward today as I've been unable to contact my sister's caseworker for weeks, and was told if I have concerns to contact the Police.

There are some staff that seem to care tremendously, and I do appreciate they have a difficult job, and that they have many patients to deal with. However I would like to see an improvement in the communication with relatives, as well as the ward itself in terms of hygiene and safety.

Dear Melissa

Thank you for taking the time to let us know about your concerns around your sister's care. Whilst I know all staff are typically very busy, we should always make time and space for our patients and their relatives and carers to discuss any issues of importance.

I will contact the modern matron at Oxleas House and ask that you are given such an opportunity - face-to-face or by telephone as is most convenient for you - with the ward manager and/or Consultant as is most appropriate, as a matter of urgency.

Kind regards

Dr Derek Tracy,
Associate Clinical Director

My son was discharged from oxleas in November 2015 after spending 2 month's on the ward he was told a plan was to be put in place to help him to see a psychiatrist and psychologist, this never ever happened. After a number of relapses he is back under the home team. My son has been seeing them for a few weeks and has told them he feels that his medication is not helping him with he's issues , yet still nothing is being done to change it so he's becoming more unwell , at one stage he ask them if he could be re admitted because he felt so depressed Yet still they sent him away. This has been going on for nine months. To me it seems there is no after care plan and i feel they have let my son down . How many times have we heard of people with mental health issues doing something drastic before they are listened to .

Dear Tony

Thank you for taking the time to contact us. I'm sorry that you feel Oxleas services have not been appropriately responsive. There is not enough information in your online message for me to determine the teams involved and the specifics of your son, but I will contact you directly to ascertain those details and investigate this further.

Dr Derek Tracy, Associate Clinical Director

I went to visit my husbund the staff were disrespectful and rude they were rude to me and my partner they are there to help him not make make him worse he needs help

Dear Louise

I'm very sorry to hear this. I will email you directly to learn more about this, including within which team this occurred.

Kind regards

Dr Derek Tracy
Associate Clinical Director

WORST PLACE EVER. People are there to get better and no one seems to be getting any correct treatment in this place.

Dear Jodie

I'm sorry to hear about your concerns.

Could you contact me to give me more detail so that I can look into this?

My email is derek.tracy@nhs.net.

Kind regards

Dr Derek Tracy
Associate Clinical Director

I was looked after by staff at Oxleas House recently after I became ill whilst in London on a work trip. The staff could not have been more amazing and I really appreciate the help they gave me. They made sure I was safe, and even washed my wet clothing for me. My care was arranged promptly and I was transferred to a ward back home in Dundee. I can't thank them enough!!

Dear Angela

Thank you very much for taking the time to share your experience of being an inpatient at Oxleas House. We are really pleased that you had such a positive stay and that your transfer back to Scotland went smoothly.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

The staff generally treated the patients as a nuisance, leaving us to self-police in cases of confrontation and then blaming patients they found 'easier to control' for not doing more when the situation became out of hand. There were instances of staff members telling myself and others that we 'don't know what wewe expressed an opinion. Other nurses asked me if I wanted to 'trade places with them' (ie I become the nurse and they the patient). They often complained to patients about how bad their job was.

We were forbidden from leaving the ward to go to the communal garden in the height of summer. Exercise, which is clinically proven to have a positive effect on mental health, was a privilege that you had to earn. Some patients had not been outside for over 2 weeks. Patients with dietary requirements were also not adequately catered for. The vegan patients were often left to get their own food from outside brought in by families, or else they would have to eat iceberg lettuce for dinner again. Patients also had nurses try and take their insulin away for no reason.

During my time on the ward, I made it my mission to bring activities to the patients that would calm us, bring us together if we wanted, and heal us. I rallied my family and friends to bring bags of book donations to the unit and set up a donations library for the patients. This was received positively by the patients and gave patients of all levels of care a chance to do something uplifting and stimulating with their time. I also provided colouring pencils and colouring books as a gift. On one memorable occasion, the other patients and I sat around the tables colouring and listening to classical music in the evening, only to be interrupted by staff shouting at each other. Then one day the books were taken away by staff and locked in the activity room. They had gone to being open, free access that did not involve staff intervention to another luxury we had to get permission for. The ward was also given all the information and contacts they needed to restart a book deposit with the local library but chose not to follow this up. As patients, we had harmless things that made us happy taken away from us, leaving us to stew in our mental illness and create a tense environment on the ward. Staff liked to throw arbitrary rules at us when it suited them to control us. During staff change over, we were often left with one member of staff on the ward who could not intervene when there were physical altercations. Staff on the ward were actively rude to my father and nearly drove him to tears.

Overall I found my treatment by the staff at the Avery ward to be rude, condescending and detrimental to my recovery. Staff were ill-equipped to handle disputes and speak to patients in a calm and constructive way. I was only able to make it through my week on the unit because of the support of my family. If I recover, it will be in spite of the Avery ward and HTT.

Tell us what you think

Your contact details:

Comments will be moderated and published on this website.

Your telephone number and email address are required in case we need to contact you directly. These details are treated in the strictest confidence and will not be shared with any third-parties.