Woodlands Unit Bexley

Visitors to wards

We’ve updated our visiting guidance for our inpatient services. Find out more here.

Woodlands provides 24-hour inpatient services for adults living in the borough of Bexley.

Tel: 0203 889 5030

The unit has the following wards:

Holbrook ward

A dementia intensive care unit which cares for adults and older adults with complex needs and behaviour related to their dementia. Extensively refurbished in 2016 to provide a stimulating and comfortable environment, it is staffed by a specialist team who work with others to provide a full package of care and support to carers and families. The ward includes a lounge area, dining area, kitchen, salon, potting shed, garden, art room and many sensory activities which benefit our patients.

Visiting times: 2pm to 5pm and 6pm to 8pm

Tel: 0203 889 5199 / 5196

Lesney ward

A ward for people aged 18 to 65 with mental health needs living in the Belvedere, Barnehurst, Crayford, Erith and Northumberland Heath areas.

Visiting times:
Mon - Fri: 4:00 - 5:00pm and 6:00 - 8:00pm
Sat - Sun: 2:00 - 5:00pm and 6:00 - 8:00pm

Tel: 0203 889 5031 or 0203 889 5197

Millbrook ward

A ward for people aged 18 to 65 with mental health needs living in the Bexleyheath, Bexley, Blackfen, Cray, Sidcup, Thamesmead and Welling areas.

Visiting times:
Mon - Fri: 4:00 - 5:00pm and 6:00 - 8:00pm
Sat - Sun: 2:00 - 5:00pm and 6:00 - 8:00pm

Tel: 0203 889 5041 or 0203 889 5198

Find out about Woodlands Unit Carers Support Group.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.


  • Inpatient services

Related Information

Woodlands Unit, Sidcup

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How to find us:

Bus routes:
160, 229, 269, 286, B14, R11

Trains travel regularly to Sidcup station from London Charing Cross, London Bridge, Waterloo East, Cannon Street and New Cross as well as Dartford, Gravesend, Slade Green and Crayford. The hospital is about 25 minutes walk from Sidcup station or you can take a bus or taxi – bus 229 and 286 run between the hospital grounds and the train station.

The hospital is beside the A20 Sidcup Bypass, and you should come off at Frognal Corner onto the A222. Queen Mary’s Hospital has public parking spaces with bays for people with disabilities outside each main building. Pay and display charges are made.


Woodlands Unit
Queen Mary's Hospital
Frognal Avenue

DA14 6LT

Public phone number:

0203 889 5030

Fax number:

020 8309 7520


My adult child was on Lesney Ward for two months.
I am utterly disgusted at the non-communicative nature of the RC who, never once, addressed the numerous emails I sent to the ward with regards to the standard of care being provided. They continuously quoted my name wrong and referred to me as 'the mother' when in meetings even though I was present and known to the attendees (online). Never had a face to face meeting even though other carers had made us aware that they had during this time period. Lied to us at the Discharge Meeting - said adult child was under one team when in reality was under another team who were not present at Discharge Meeting (confirmed this lie the next day when I called the relevant teams), accused me of being the reason why the Discharge Meeting was called 'so hastily' (due to my concerns as a mother and carer also because I was requesting four overnight leaves which is a right under s17) which absolutely does not make any sense!
The Discharge Summary from Lesney Ward was vague, had typos and sought to evade the entitlement of s117 Aftercare which has caused 'considerable' issues now my child is living in the community in a completely new borough, unsupported. Due to the standard of the Discharge Summary no care-coordinator has been assigned three weeks post discharge in the new borough. As parents, we were told at the Discharge Meeting there would be HTT input for up to three weeks as a 'bridge from Lesney Ward to the Community'...This was a lie as there was only a 72 Hour follow up call proffered from the HTT and that was it! The Discharge Summary makes no mention of a care plan/follow up plans for support in the community. Also, I noted an important diagnosis that I was not aware of until I requested a copy of the Discharge Summary from the GP Surgery (which I received three weeks after discharge), which Lesney Ward had not furnished my child with upon discharge.

As parents, this was our first time dealing with a psychiatric ward and it has been daunting especially due to the lack of support from the RC in addressing my concerns, even though my emails were succinct in order to respect their professional time. There's so much more to be said but I just wanted to highlight these points.

I would like to thank Mola who treated me with 'such' Respect and was 'such' an 'informative member' of the team who, I otherwise, felt let down by. James, and Jeff for their presence at the online Bexley Carers' Meetings I attended, and Jeff for escalating issues with Bromley Council dealing with homelessness upon discharge.

Please, strive to do better - these patients and their families are not dimwits. Literature all around the hospital and in society constantly reminds us to treat NHS Staff with respect and have regard for their endless sacrifices and expertise - this must be reciprocal!

Dear Claud,
Thank you for your email and for highlighting your concerns regarding interactions with the clinical team on Lesney Ward. We take this matter seriously and would appreciate the opportunity to speak with you about the matter and respond to your concerns if you so wish. A member of our management team will be in touch with you shortly.


Adrian Dorney
Associate Director

Hi I’d like to put in a complaint to the outpatients manager however when phoning today I was told how woodlands inpatient is different to the outpatient department and I can’t find any details to contact outpatient and the lady I spoke to was helpful and said she’d pass my complaint on I’d just like to make sure it’s done and another detail has come to light that I’d like to add on to my complaint regarding my partner’s experience so any contact number or email would be appreciated as google isn’t showing me anything, thank you

I found many of the staff on Millbrook ward rude and extremely unhelpful, at no time during the four weeks I was on the ward did I ever receive my care plan (which I was told in no uncertain terms upon my arrival that I would definitely have before I leave, I actually only ever saw it whilst sedated on on a computer screen briefly), rather than actually have a dialogue with the patients, as should be standard practice, many of the nurses would ignore or dismiss you. Only a few of the nurses (8) would actually engage with you and one of those was a student nurse. I would also have to say that I was repeatedly told that I would have my care coordinator before I was discharged, again that never ever happened. I only got to see the psychologist three times during my time on the ward and I didn't receive any treatment or therapy just a suggestion to join a befriending service. You actually broke the law in passing my personal number to someone without my consent. Then I was told without warning that I was to be discharged and I was told to pack my bags. That is disgusting, I was in such a state of distress that I stormed off and it took another patient to stop me from doing something stupid.... That is a serious failure in the wards staffs duty of care I was clearly not fit for discharge and I was in fact in a state of extreme distress. I had tried to ask the psychiatrist on what evidence did he believe I was fit to be discharged but he could not look myself in the eye. I am forwarding my experience of Millbrook ward to the CQC as I believe that patients lives could be in danger with such serious lapses in care. As a point of interest, I have still not met my care coordinator and I am not remotely interested in a befriending service. I have enough friends who I can contact at my leisure. I would never ever wish to be treated on this ward again and i I know full well that I am not the only patient to feel this way as others who were during my four weeks there felt exactly the same as me.

Dear Mark

I'm sorry to hear your experiences on the ward were not what you would have expected. We always welcome feedback to learn where we have not met expectations and where we can improve. There is quite a bit of detail in your message, so I have asked that one of our managers contacts you to discuss these in detail. I hope that will be helpful in trying to ensure better care is provided in the future.

kind regards

Dr Derek Tracy
Clinical Director

Millbrook ward is severely understaffed. We where left with little to no support. During incidents staff where nowhere to be found. Patients had to help and support patients as staff where not there. I did not feel safe and was accused by one member of staff of saying things I did not say. Fed up of some of the staffs attitude. They acted like we where a burden. That ward needs to be sorted out NOW

Dear Kirra

We are sorry to hear about your experience while you were an inpatient on our ward. While there are some vacant posts on the ward we always ensure there is safe staffing levels on each shift.

Our recent vacancy has been due to promotion but we use temporary staff to cover all vacancies. We take your concerns about staffing and staff attitude seriously and we are aware that you have raised these as a formal complaint. We will ensure that there is a thorough investigation into all the issues that you have raised and provide you with a detailed response within the indicated timescale.

The safety of our patients is of prime importance to us and your feedback is vital in helping us improve the service we provide.

Kind regards

Dr Jo Cook
Head of Psychological Therapies for Bexley Care

My husband was admitted on Holbrook ward 2 weeks ago with dementia he has now been twice admitted to queen Elizabeth hosp i am being told that he had a bad chest when i saw him last he has rapid wight loss and was starving and thirsty because he was choking on fluids and was unable to swallow food as much as i complained i was told they would follow up with requesting an assesment so basically he had been left to starve and dehydrate apart from this there are massive failings here not to mention the rude and non communitive staff that work there its an absolute shambles with staff doing the bare minimum like eating their lunch while patients are left the sheer lack of information is frustrating in itself the lack of compassion is beyond belief the most unhepful and rude people i have ever come across non responsive is a better way to describe these people and like every other job it comes down to bad management and while i do appreciate how hard this job can be i yet to see any geuine carers in this place apart from the lack of manners and social skills no one no,s what anyone is doing so it left me not knowing absolutely nothing about my husband except he has now gone back to queen Elizabeth

Dear Trudie

I'm sorry and concerned to hear of your experiences. I understand that your concerns are being addressed under a formal complaint process.

This will involve a thorough investigation by a manager or senior clinician and review by senior managers and the Chief Executive of Oxleas NHS Foundation Trust.

The formal complaint process also ensures necessary actions will be taken to avoid similar difficulties in future. You will receive a formal response from Oxleas about this process.

I am very sorry, though, that your experience has meant that you have had cause to make a formal complaint and want to offer my sincere apologies.

Yours sincerely

Dr Jo Cook
Head of Patient Experience for Bexley Care

A close relative of mine is an inpatient on Lesney Ward and has been since 1 December 2019. I have to say, the Clinical Director, Dr Derek Tracy, the Ward Consultant, Dr Nadim Hakim, the Ward Doctor, Shannon, the Ward Manager, James & all the Nursing Staff (too many of these ANGELS for me to mention here) have been so kind, caring and empathetic. I have been besides myself with worry and whenever I need any help, advice or reassurance, they have allayed my concerns. People choose to work in this area of work, it is not compulsory & they do so because they want to make a difference to people's lives. They give their all & unfortunately get a fair amount of flack for things out of their control, i.e. staff shortages, budget cuts & a lack of resources.

So, a BIG thank you to ALL staff on LESNEY ward, you're doing BRILLIANTLY! :)

*This comment has been edited

Dear Jenny

We are very grateful for your encouraging and touching comment and we will ensure this is shared with all relevant staff in the inpatient team. Unfortunately we are unable to respond or comment to the broader general points as you will appreciate the sensitivities. We are pleased that you found input from our inpatient staff valuable when you needed it.

Best wishes

Modern Matron
Woodlands Unit

Our daughter is on Lesney ward and I am so shocked at the attitude of most of the nursing staff, no compassion antagonistic and they seem to want to make an issue and get the patients wound up by their attitude.
Oir daughter gets very distressed at night due to what happened to her and advised to go to the staff and get help when this happens being a quiet person she finds thia hard and the response on many ocassions, has been quote "you cant keep doing this" there are probably 3 staff i can think of that actually show some compassion and empathy. The majority its shocking to see, happy to discuss with clinical director, or head of nursing and give list of incidents. Staff also prefer to stay in the glass box and very little interaction with patients and have witnessed outbursts that could have been avoided if staff were present. Please do contact me its a serious matter to have so many with this attitude

Dear Jane

Thank you for taking the time to write, and I am sorry to hear about your concerns.

I am going to ask the unit Modern Matron, Mr Naidoo Armoordon, to make contact in the first instance to get as much detail as possible.

I will also send you an email separately to this.

Kind regards

Derek Tracy
Clinical Director

My son is under the home treatment team, he see one lady who called him the wrong name all through their session, when corrected she still called him by the wrong name. on the next meeting she apologised for calling him the wrong name, and as they said goodbye called him the wrong name again and found it highly amusing.

My son rang up in distress and asked for help and was told that he should go and take a cold shower, and that if he thought about harming himself he should hold ice cubes.

He see another lady who complimented his trainers so he smiled out of politeness, he rang up again that night in distress and she told him that she didn't see why he was down as he was so happy and smiley earlier...it was one smile out of politeness. I think its disgusting that these people are meant to be trained nurses and have made my son worse. they also left him sitting in the waiting room for more then half hour over his appointment time, which he got up and left. he then rang again that night and spoke to a man, my son was so distraught he threatened to kill himself and the man said alright then and my son hung up, they do not care about anybodys well being

Dear Janet

I am sorry to hear about the experience of your son with our services. I will be investigating this to see how we can support your son appropriately. Can you kindly contact me to provide me with more information such as your son's full name and/or
the name/s of the staff who dealt with him. My contact details are below

Kind regards

Tendai Chimbeva
Team Manager
Telephone: 02039536445

I'm am currently a patient on lesney ward and all so have been transferred from Oxleas house within last 12 hours ...just the pure lack of compassion..and giving people dignity has shocked me too the core..I also didn't know staff slept on the job on a night shift..little things from not knocking on doors..cleaners barging in and cleaning while your trying to sleep without knocking and just carrying on....staff talking over you and in an other language..the right to stop you smoking being let out independently then told you cant..being promised nicotine..replacement...and nothing is given...asboutly discusting care..bathrooms are filthy..no hot water and I'm going to report to CQC,As iv other evidence

On millbrook ward they put a dangerous man who tried bullying people, my son nearly had a fight with the man as he was protecting others. The nurses had to split my son and the bully up. The staff then signed my son out wmd told him to go qnd calm down outside because of the tense atmosphere. He even rang the ward whilst he was outside and was told that it was best if he stayed out for a while. Its all wrong

Dear Jan

I am sorry to have read your comments, our wards can become unsettled at times and we try as much as possible to ensure that it remains calm.

As you have raised specific concerns about your son on one of our wards, will it be possible for you to get in touch with us on the ward so that we can discuss the points you have raised to enable us address them.

I am however sorry to hear the distress this has caused you and your son. We hope to hear from you soon.

Kind regards

Francis Adzinku
Associate Director

My son has been in millbrook for 4 weeks, he has asked to see a dr for 4 nights due to hallucinations. When he asked for help to sleep he was told to go into his bed and close his eyes.
Since he haS been there he has gotton worse

Dear Jan

Thank you for taking the time to contact us, and I'm sorry to hear what you have said.

I have asked our modern matron at Woodlands to look into this urgently, and we will contact you in person very soon to learn more and try help your son and you.

Kind regards

Dr Derek Tracy
Clinical Director

My son also is on milbrook ward I feel he does not get the correct therapy as he only sees a the consultant once per week An there is no therapy given to help with any of the unrealistic thoughts or voices that he hears due to his phycosis issues An is only always put on medication An never learns realistic ways of thinking so he ends up back in section when things go wrong where as if he had correct therapy then he would have a better chance of a much better life instead of trying to harm or kill himself when things go to breaking point

Dear Ashley

Thank you for taking the time to contact us and I'm sorry to hear your concerns.

Our focus should always be individualised and have a strong emphasis on psychologically minded approaches and seeing people in their wider environment and what matters to them.

While medication can be important for many people, it should never be the sole intervention.

I agree that we need to have long-term perspectives to try minimise the risks of coming back into hospital.

I will speak with the ward and ask them to contact you to discuss your concerns further and to think with you about how we can provide the best possible care for your son.

Kind regards

Dr Derek Tracy
Clinical Director

My son is a mental patient in Millbrook ward, who is very badly in need of services of a Psychologist. There is only one Psychologist who handles over 20 patients or more, for the last six months no Psychologist therapy was given to my son due to lack of therapists. It would be helpful for all the patients as well, who need this therapy be provided by increasing numbers of psychologist service in this ward.

Other services provided by the staff are excellent.

I am sorry to have read your comments, it will be helpful to make contact with you to discuss this.

Can you please contact our PALS office so we can arrange a meeting or a telephone call to get further details to enable us investigate your concern.

Their number is 0800 917 7159.

Kind regards

Francis Adzinku
Head of Nursing, Bexley

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