Greenwich Home Treatment Team Greenwich

The Greenwich home treatment team (HTT) operates 24 hours a day, 365 days a year for people in acute mental crisis who would otherwise require hospital admission.

The home treatment is a multiprofessional team made up of a consultant psychiatrist, associate specialist, qualified nurses, social workers and recovery (STR) workers.


  • Inpatient services
  • Mental health services: Working age adults

Related Information

Oxleas House Entrance

How to find us:

Buses: Routes 161, 291, 386, 486, 469 and mobility bus routes 855 and 856.

Trains: Nearest station is Woolwich Arsenal, which is a ten minute taxi ride away.

Parking: There is limited pay and display car parking on the site.


Oxleas House
Queen Elizabeth Hospital
Stadium Road

SE18 4QH

Public phone number:

020 8836 6692

Fax number:

020 8836 6659/6671


The home treatment team is terrible. Not helpful at all, there's no structure and no empathy whatsoever. Very disappointing and not helpful for people with a serious mental health condition

Dear Lucy

I'm sorry to hear this. I will email you directly to learn more about this.

Best regards

Dr Derek Tracy
Associate Clinical Director

Why can I not get help from home treatment team the way I have been trertead is so bad

Dear Melanie,

I have spoken with Greenwich Home Treatment Team, who knew you and were aware of your recent contacts with them. It is difficult to put too many personal details on an online forum like this, but the team advise me that several suggestions and plans about your longer-term care were made to you, although you might not have been keen on some of them.

If you wish to discuss this in more detail you may contact me on 020 8836 8555 or by email at .

Alternatively you can contact our independent 'PALS' (patient advice and liaison service) on 0800 9177159 or

Kind regards

Dr Derek Tracy
Associate Clinical Director

I've been treated by the HTT in 2010 and have known people under their care through the years. They are a disgrace. Staff are rude, impatient, and seem to be there for the pay checks. They lack the knowledge and empathy needed to help people who are in a crisis. I am sure they would not treat the patients the way they do if they had an affiliation with them i.e. relatives. There were one or two support workers that were good at their jobs (young asian boy and a caucasian girl), but the rest were hopeless. I write this message, hoping to get heard so that things improve, and that current and future patients get the treatment they need and deserve.

Dear Steve

I'm terribly sorry to hear that your care has felt this way, it's certainly not our expectation of how we treat people.

I will contact you outside of this on-line response to learn more about this, and see what we can learn from and improve upon.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Dear Steve

Unfortunately we had problems getting in touch with you by the email address that you had provided.

Could you please contact Derek Tracy directly, either by email (, or you can call him on 020 8836 8555, as he would like to discuss this matter with you further.

Kind regards

The Communications Team

why is everyone so keen to discharge as soon as a patient feels stable, has anyone not thought they are stable cos the htt are doing their job right and the patient feels safe and secure knowing they have a good support in place, t stay with the people who are helping me who i know and trust means i have to be self harming or taking overdoses just so i can feel safe, then they want t discharge me to people i dont know will not work unless they give me my old cpn then they should not discharge me, if they send me to people i dont know i wont talk i wont ask for the help i need and your putting my mental health at risk, dont be so quick to rush to discharge people, people who are doing well know when its time to be discharged and will do so when they feel safe, i think its sad when people have to actually harm themselfs or others to get the help they need. if i am ok its cos your people are doing their job right, if your discharge me to soon i will only be back quicker. stop rush discharges

Dear Leanne

Thank you for taking the time to comment.

As a Home Treatment Team Consultant in a different part of the Trust, I recognise the challenge you describe: on the one hand, I found it heartening to hear that the team were helping your mental health through their work; on the other, clearly it can be a really difficult period when getting discharged by them.

Ordinarily, we try to work hard around this 'transition point' to make it as smooth as we can, including discussing the rationale for our actions.

I will ask the Greenwich HTT to contact you to discuss the specifics of what happened with you in more detail; I hope this will be helpful to you.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Hi I was a patient under the HTT I found ALL the staff and nurses were kind and helpful to me.

I would like to say Thank You to everyone who looked after me in my time of need.

Dear Andrew

Thank you for taking the time to leave this comment.

We are very pleased to hear that you had a positive experience of the Home Treatment Team.

We will make sure this gets fed back to them.

Best wishes

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Shocking service! They are meant to be a 24hour service but told me to call back in two hours! The receptionist Vivian was rude and hung up on me because she had to go to a meeting. Disgusting and dissipating service.

Dear Hayley

We are very sorry that you have had such a negative experience.

We will ensure that the manager of the service contacts you on the number you've provided to discuss further.

Kind regards

Iain Dimond

Director of Greenwich Adult Services and Trustwide Learning Disability Services

Dear Hayley

Further to our recent telephone conversation, I would just like to reiterate my apologies for the response that you received when you recently telephoned the Greenwich Home Treatment Team.

I agree that it was not acceptable and the manager of the home treatment team will be discussing the matter with the staff member concerned to ensure that it does not happen again.

If you have any further concerns relating to this matter, please do not hesitate to contact me. I am based at Oxleas House (020 8836 6692).

Best wishes

Jackie Waghorn
Greenwich Mental Health Crisis Manager

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