Greenwich Home Treatment Team Greenwich

The Greenwich home treatment team (HTT) operates 24 hours a day, 365 days a year for people in acute mental crisis who would otherwise require hospital admission.

The home treatment is a multiprofessional team made up of a consultant psychiatrist, associate specialist, qualified nurses, social workers and recovery (STR) workers.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.


  • Inpatient services
  • Mental health services: Working age adults

Related Information

Oxleas House Entrance

How to find us:

Buses: Routes 161, 291, 386, 486, 469 and mobility bus routes 855 and 856.

Trains: Nearest station is Woolwich Arsenal, which is a ten minute taxi ride away.

Parking: There is limited pay and display car parking on the site.


Oxleas House
Queen Elizabeth Hospital
Stadium Road

SE18 4QH

Public phone number:

0203 953 6410 / 6411 / 6412

Fax number:

0203 953 6416


The Greenwich Home Treatment Team has been extremely helpful; I had two mental health crises where I ended up in A & E. Subsequently, on both occasions, I was referred to the Home Treatment Team.
The mental health nurses were incredibly supportive and eager to help. I was impressed with the frequent contact the service made, every day for three days after the crisis and then every other day beyond that for the next two weeks. This provided a secure safety net, knowing that help was only one phone call or visit away.
Meeting the Consultant Psychiatrist Dr Olubunmi Adebowale and Trainee Psychiatrist Dr Georgiana Mandae was encouraging. They are both well trained, empathetic professionals who are enthusiastic in facilitating the calming of a patient’s raptured mental state in order for them to move on to subsequent longer-term care in the Community Team.
They made sure I was prescribed the appropriate medications and wrote professional letters to my college, so my teachers can calm my educational environment as much as possible.
I was very grateful that Dr Georgiana, along with two other nurses, visited my home for one appointment; after I had a terrible experience in A&E, I was about to give up on the mental health service. They came the next day and put forward a plan to make the situation right.
Additionally, I had the pleasure of meeting a nurse named Damilola on numerous occasions, and upon discharge, he reminded me, once you have been referred to the home treatment team, you are a patient indefinitely, so long as you live in the catchment area, you can always call or visit again, if in crisis.
To others struggling with mental health problems and thoughts of suicide, I would tell them; first, you cannot give up; when you enter your troubled season, you’ve got to give it all you’ve got. The only way to get through trouble is to work your way through it.
I know the last year has been a real struggle for many of us in society but do not make permanent decisions over temporary circumstances. The storm will pass, and soon the lockdowns and COVID-19 will be in our rear mirror.
I recommend, if possible, contacting a family member or close friend, to help you and support you when attending appointments, getting medication, and general living through a crisis period. It helps not to be alone and have someone to nurse you back to a stable point.

Other resources I have found helpful and recommend are,

The book, Manage Your Mind: The Mental Fitness Guide
Butler G, Hope T, 2007, Manage Your Mind: The Mental Fitness Guide, 2nd ed, Oxford: OUP.

Thank you for reading.

Dear Luke

Thank you for your kind words for the service provided to you by our HTT. We will make sure the team receives a copy of your email.

We are striving to provide high quality service to all our service users, and we are very appreciative of your time to let us know your experience in using our services. This is the only way we can ensure we are constantly improving.

kind regards

Sophia Ploumaki
Associate Director Greenwich Mental Health Services

I phoned in extreme distress after swallowing 30 paracetamol. I have been diagnosed with schizophrenia but have no access to treatment due to being homeless. The person who answered the phone was extremely hostile and shouted that I was “rude” and “didn’t sound unwell” and slammed the phone down.

Dear Jane

Thank you for taking the time to let us know about your recent experience in contacting our services. We are sorry to hear that your contact was not a positive one. We are unable to establish which service you contacted given the lack of information.

If you need urgent support please contact the crisis line on 0800 330 8590 (a 24 hour service) and they will be able to direct your call. If you still experiencing extreme distress, please can you contact your GP, and they will also be able to support you with appropriate interventions or a referral to our Primary Care team if that is required.

kind regards

Sophia Ploumaki
Associate Director Greenwich Mental Health Services

When speaking a LXP called M he was sarcastic and rude and has no empathy or care, he was argumentative even after I told him I was unwell and asked him why he was speaking to me like that as I was already agitated and feeling unwell, it was shocking! when I asked to speak to someone else he left me for a bit only to come back and say there wasn’t anyone I could speak to only him. We continued to go back and forth until I said why are you being an arse? And he said you know what I’m
Hanging up, which he did so I called back the other HTT number and got through to a guy called V who was clearly available to speak the whole time, he immediately started talking over me and wouldn’t let me speak, so I told him how rude M had been to me and tried to explain about the meds. He jumped to M's defence and said no he wasn’t being rude at all, but how would he know that If he wasn’t there and apparently everyone was busy? Why was everyone lying? but V started raising his voice arguing saying if I didn’t listen to him he’d hang up. He said if I want to complain go ahead as he is too busy to talk to me as he has more urgent patients to see and I would either listen to him or he would hang up. I was shocked! I am clearly unwell so how can this service help anyone? It’s disgraceful. I’ve been with HTT twice and it’s never helped me, sometimes they call, sometimes they forget but to be shouted at and spoken like this and just made to feel so bad is wrong! I will be making a formal complaint to the manager and to the governing body as I am not the only one that has had bad experiences with Greenwich home treatment team! I called the crisis line and they said that the HTT should not behave that way and should have been there to help and support which they won’t do as they either lie and say no one is available or shout or talk over you and hang up! Disgusting behaviour!

Dear Sapphire

We are sorry to hear that you had such an experience calling our service. We strive to provide high quality services to our clients and support them as best as we can under very testing circumstances.

The team service line manager Dyanand will give you a call today to discuss your support needs. Our sincere and unreserved apology for the experience you had.

Best wishes

Sophia Ploumaki
Associate Director

Very disappointed got refered to HTT after ringing crisis line had one appointment then saw the doctor and no one has contacted me in 2 days I feel rubbish and now feel even worse as feel forgotten about by a service I thought I could count on and turn to.
Thanxs very much no have no where to turn

Dear Cassie

Thank you for your comments. We are really sorry that this has been your experience of the service.

The manager of the Home Treatment Team, Dyanand Boodram (tel: 0203 953 6340), will email you today to arrange for a follow up.

Best wishes

Sophia Ploumaki
Associate Director

I would like to inform that my wife was treated by Dr Olubunmi Adebowale and had a great improvement in her psychological condition. My wife had a before birth crisis and was feeling anxious and unwell. However, Dr Adebowale was able to understand her problems and came up with the best treatment for her. Dr Adebowale was able to understand my wife not only as a professional, but as a person, and tremendously help her. She was able to talk through all the problems and show her that her anxiety can be her own will.

There is an old African saying "If there is no enemy within, there is nothing to fear". Dr Adebowale was able to help my wife as a friend and as a doctor to show her that there is no problem. With the help of Dr Adebowale and Oxleas team my wife feels better now, and I hope she will be discharged soon.
Dr Olubunmi Adebowale, thank you very much for your patient sessions, all the explanations and advice given to us.


Dear Andrii

Thank you very much for taking time to write about your experience of utilising the HTT service. Patient and carers' feedback is essential to us in improving our clinical care.

We will pass your comments on to Dr Adebowale. Thank you again for your feedback.

Best wishes

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

Home treatment i believed was that the team come to you why am I made to come to oxleas house all the time excuse given that they are short staff not taking into account I am also physically unwell. Putting my mental health in to a non priority is not good for my state of mind and is putting my health at risk I would suggest getting some volunteers who will do the job with empathy without needing to be paid. I’m absoloutly disgusted.

Dear Chantelle

Thank you for your email. We are sorry to hear about your experience with HTT. We take patients and families feedback very seriously and aim to improve our services as a result.

HTT team manager Noorani Bocus will get in touch with you today to discuss your concerns further.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

Shocking service! They are meant to be a 24hour service but told me to call back in two hours! The receptionist Vivian was rude and hung up on me because she had to go to a meeting. Disgusting and dissipating service.

Dear Hayley

We are very sorry that you have had such a negative experience.

We will ensure that the manager of the service contacts you on the number you've provided to discuss further.

Kind regards

Iain Dimond

Director of Greenwich Adult Services and Trustwide Learning Disability Services

Dear Hayley

Further to our recent telephone conversation, I would just like to reiterate my apologies for the response that you received when you recently telephoned the Greenwich Home Treatment Team.

I agree that it was not acceptable and the manager of the home treatment team will be discussing the matter with the staff member concerned to ensure that it does not happen again.

If you have any further concerns relating to this matter, please do not hesitate to contact me. I am based at Oxleas House (020 8836 6692).

Best wishes

Jackie Waghorn
Greenwich Mental Health Crisis Manager

Hi I was a patient under the HTT I found ALL the staff and nurses were kind and helpful to me.

I would like to say Thank You to everyone who looked after me in my time of need.

Dear Andrew

Thank you for taking the time to leave this comment.

We are very pleased to hear that you had a positive experience of the Home Treatment Team.

We will make sure this gets fed back to them.

Best wishes

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

why is everyone so keen to discharge as soon as a patient feels stable, has anyone not thought they are stable cos the htt are doing their job right and the patient feels safe and secure knowing they have a good support in place, t stay with the people who are helping me who i know and trust means i have to be self harming or taking overdoses just so i can feel safe, then they want t discharge me to people i dont know will not work unless they give me my old cpn then they should not discharge me, if they send me to people i dont know i wont talk i wont ask for the help i need and your putting my mental health at risk, dont be so quick to rush to discharge people, people who are doing well know when its time to be discharged and will do so when they feel safe, i think its sad when people have to actually harm themselfs or others to get the help they need. if i am ok its cos your people are doing their job right, if your discharge me to soon i will only be back quicker. stop rush discharges

Dear Leanne

Thank you for taking the time to comment.

As a Home Treatment Team Consultant in a different part of the Trust, I recognise the challenge you describe: on the one hand, I found it heartening to hear that the team were helping your mental health through their work; on the other, clearly it can be a really difficult period when getting discharged by them.

Ordinarily, we try to work hard around this 'transition point' to make it as smooth as we can, including discussing the rationale for our actions.

I will ask the Greenwich HTT to contact you to discuss the specifics of what happened with you in more detail; I hope this will be helpful to you.

Kind regards

Dr Derek Tracy
Associate Clinical Director

I've been treated by the HTT in 2010 and have known people under their care through the years. They are a disgrace. Staff are rude, impatient, and seem to be there for the pay checks. They lack the knowledge and empathy needed to help people who are in a crisis. I am sure they would not treat the patients the way they do if they had an affiliation with them i.e. relatives. There were one or two support workers that were good at their jobs (young asian boy and a caucasian girl), but the rest were hopeless. I write this message, hoping to get heard so that things improve, and that current and future patients get the treatment they need and deserve.

Dear Steve

I'm terribly sorry to hear that your care has felt this way, it's certainly not our expectation of how we treat people.

I will contact you outside of this on-line response to learn more about this, and see what we can learn from and improve upon.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Dear Steve

Unfortunately we had problems getting in touch with you by the email address that you had provided.

Could you please contact Derek Tracy directly, either by email (, or you can call him on 020 8836 8555, as he would like to discuss this matter with you further.

Kind regards

The Communications Team

Why can I not get help from home treatment team the way I have been trertead is so bad

Dear Melanie,

I have spoken with Greenwich Home Treatment Team, who knew you and were aware of your recent contacts with them. It is difficult to put too many personal details on an online forum like this, but the team advise me that several suggestions and plans about your longer-term care were made to you, although you might not have been keen on some of them.

If you wish to discuss this in more detail you may contact me on 020 8836 8555 or by email at .

Alternatively you can contact our independent 'PALS' (patient advice and liaison service) on 0800 9177159 or

Kind regards

Dr Derek Tracy
Associate Clinical Director

The home treatment team is terrible. Not helpful at all, there's no structure and no empathy whatsoever. Very disappointing and not helpful for people with a serious mental health condition

Dear Lucy

I'm sorry to hear this. I will email you directly to learn more about this.

Best regards

Dr Derek Tracy
Associate Clinical Director

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