Help in a crisis

Having a mental health crisis means different things to different people. Whether you want to harm yourself or are experiencing worrying symptoms, it could help to talk to someone.

You could talk to someone you trust, like a family member or a friend and they can be with you and help you decide what to do. They can also contact services on your behalf.

It’s an emergency or I need urgent help

If you or someone else is in danger, call 999 or go to A&E now.

Princess Royal University Hospital
Farnborough Common
Tel: 01689 863486

Queen Elizabeth Hospital
Stadium Road
SE18 4QH
Tel: 0208 836 6846 (Urgent Care Centre) / 0208 836 4361 (A&E)

Darent Valley Hospital
Darent Wood Road
Tel: 01322 428100

Mental Health Crisis Line (24hr service)

Mental Health Crisis Line: 0800 330 8590 (24 hour service)

The crisis line is a 24-hour telephone service for residents of Bexley, Bromley and Greenwich who may be experiencing a mental health crisis. The line provides an opportunity to talk to a mental health professional about your mental health crisis 24-hours a day. The service also provides advice and information for carers, family and friends who may know someone experiencing a mental health crisis.

For those people who are under the care of Oxleas already, we encourage you to contact your named worker or the team that cares for you first. That is the swiftest route to getting the help you need from someone who knows you. 

For people who are not under the care of Oxleas, your GP is there to provide advice and treatment. If necessary, your GP will refer you to community health or mental health services.

However, we know that there are times when you need to speak to someone more urgently so we encourage you to call us.

We aim to answer all calls to the Mental Health Crisis Line within 60 seconds and usually answer calls straightaway. If the call isn't answered, then there is a facility to leave a message with your name and contact number. The Crisis Line staff will pick up this message and call you back.

You can also Get help from NHS 111 online if you have an urgent physical health problem and you’re not sure what to do. NHS 111 is also available 24 hours a day, 7 days a week.

Check out ways to help yourself cope during a crisis from the mental health charity Mind.

If you need less urgent help

Don’t suffer in silence – get help.

Visit an Urgent Care Centre, if your condition is urgent enough that you cannot wait for the next GP appointment but don’t need treatment at A&E.

The Urgent Care Centre at Queen Mary’s Hospital in Sidcup is a walk in NHS service for injuries, illnesses and urgent medical problems which is open 24 hours a day, every day.

Queen Mary's Hospital
Frognal Avenue
DA14 6LT
Tel: 0203 910 7204/7205

There is also an Urgent Care Centre at Queen Elizabeth Hospital in Woolwich.

Queen Elizabeth Hospital
Stadium Road
SE18 4QH
Tel: 0208 836 6846

Speak with your GP – they can put you in touch with local services.

Contact your local NHS talking therapies service

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