Member news

Local people of all ages who have urgent mental health concerns can get specialist NHS help, advice and clinical support when needed by phone, 24-7, through south London’s NHS 111 for Mental Health service.

A new campaign has been launched to raise awareness of the service, run in partnership by south London’s three NHS mental health trusts – Oxleas, South London and Maudsley (SLaM), and South West London and St George’s – and serving 3.7 million people across 12 boroughs south of the river.

People who need to speak to a mental health professional urgently, whether for themselves or a loved one, friend of colleague, are encouraged to call 111 and select the mental health option.

Dr Isabel McMullen, Consultant Psychiatrist for SLaM and King’s College Hospital and Clinical Director for the service, said:

“Since we introduced this local service, run by NHS mental health professionals, hundreds of people in south London have called to get support and advice for their urgent mental health needs. If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, please call your local NHS crisis service here in south London. We have specially trained NHS mental health expert practitioner and clinicians ready to listen, support and help you.”

People who are generally concerned about your mental health and wellbeing but don’t feel that you need urgent or immediate help, please contact your GP or visit the NHS website to find out about support you can get.

People who are already in contact with NHS mental health services can use contact details they have given you for immediate support. If unable to get hold of someone but need urgent help, please call 111.

NHS 111 for Mental Health is a special additional service launched by the NHS in south London to help get local people who need urgent and crisis mental health support the right care and support, when they need it.

For more information: https://www.nhs.uk/nhs-services/mental-health-services/where-to-get-urgent-help-for-mental-health/

Share your feedback on the NHS 111 for Mental Health service

NHS England would like to hear from people who have accessed crisis mental health care services through the NHS 111 ‘select mental health option’ service. They have published a survey to gather feedback on how people are finding the service and the quality of support they have received.

Responses collected through the survey will be analysed to identify areas where improvements can be made to enhance the quality of care provided.

The survey is available on the NHS website here: Mental health crisis care services – national patient feedback survey - NHS England - Citizen Space

If you require an alternative format of this survey, please contact england.adultmh@nhs.net.