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Important changes to our crisis line from July
On 1 July 2026, our current 24/7 crisis line number for mental health crisis support is changing to NHS 111.
You’ll still reach the same local crisis teams - this change just makes it easier and quicker to access help through NHS 111.
Anyone, of any age, experiencing a mental health crisis, or worried about a friend or family member, should call NHS 111 and select the mental health option.
Mental health calls to NHS 111 will be answered by professionals, trained to help people in mental health crisis. You will receive the same high-quality care, 24/7.
From 1 July 2026, a message on the 24/7 crisis line number will direct callers to hang up and contact NHS 111 and select the mental health option.
The crisis line will not have a divert in place; instead, a message will reassure people that they will receive the same care from trained professionals by calling NHS 111 and selecting the mental health option.
