News
Important changes to our crisis line from July
On 1 July 2026, our current 24/7 crisis line number for mental health crisis support is changing to NHS 111.
You’ll still reach the same local crisis teams - this change just makes it easier and quicker to access help through NHS 111.
Anyone, of any age, experiencing a mental health crisis, or worried about a friend or family member, should call NHS 111 and select the mental health option.
Mental health calls to NHS 111 will be answered by professionals, trained to help people in mental health crisis. You will receive the same high-quality care, 24/7.
From 1 July 2026, a message on the 24/7 crisis line number will direct callers to hang up and contact NHS 111 and select the mental health option.
The crisis line will not have a divert in place; instead, a message will reassure people that they will receive the same care from trained professionals by calling NHS 111 and selecting the mental health option.
Media enquiries
The communications team provides a point of contact for journalists to respond to all media enquiries.
We are happy to help journalists represent the trust accurately, so please do get in touch to ensure your facts and information are up-to-date before publishing your story.
Our media team is responsible for:
- Responding to media queries
- Arranging interviews with our nationally and internationally renowned experts who can talk about some of the trust’s specialist topics
For all media enquiries Monday to Friday, 9am to 5pm, please email oxl-tr.communications@nhs.net where a member of the team will review and action your request.
If you have an urgent enquiry outside of office hours or at the weekend, please contact our director on call via the Bracton Centre switchboard on 01322 294300.
Filming and photography requests
We receive documentary, location and broadcast filming requests on a regular basis – we consider all proposals on an individual basis and will try to accommodate proposals where possible, if appropriate.
No photography or filming is permitted without prior arrangement and agreement. Our patients always come first and we have a duty to protect their safety and confidentiality. Anyone found filming or taking photographs on the trust premises without the permission of the trust’s communications team will be asked to leave by the security department and may face prosecution.
Unless agreed otherwise, film crews and photographers must be accompanied by a member of the Communications Team at all times.
Contact: oxl-tr.communications@nhs.net
