News
Right Care, Right Person at the right time
Right Care, Right Person (RCRP) aims to ensure that vulnerable people in London who are experiencing a deterioration in their health, receive support from those most appropriately trained to deliver it.
This approach will mean that the right agency deals with health-related calls, instead of the police being seen as the default first responder.
If someone contacts police about a health issue, police call handlers have processes in place to better understand whether a police response is required or whether a healthcare professional would be the best person to help.
Police will continue to perform their role of keeping people safe. Where there is a real and immediate risk to life or serious harm, officers will respond swiftly as they do now.
Iain Dimond, Chief Operating Officer at Oxleas NHS, said: “This new NHS and police approach will ensure the public receive the correct help from the most appropriate organisation. We will continue to work with partners and to fully brief our staff in the coming weeks to ensure the safe and effective rollout of the changes.”
Media enquiries
The communications team provides a point of contact for journalists to respond to all media enquiries.
We are happy to help journalists represent the trust accurately, so please do get in touch to ensure your facts and information are up-to-date before publishing your story.
Our media team is responsible for:
- Responding to media queries
- Arranging interviews with our nationally and internationally renowned experts who can talk about some of the trust’s specialist topics
For all media enquiries Monday to Friday, 9am to 5pm, please email oxl-tr.communications@nhs.net where a member of the team will review and action your request.
If you have an urgent enquiry outside of office hours or at the weekend, please contact our director on call via the Bracton Centre switchboard on 01322 294300.
Filming and photography requests
We receive documentary, location and broadcast filming requests on a regular basis – we consider all proposals on an individual basis and will try to accommodate proposals where possible, if appropriate.
No photography or filming is permitted without prior arrangement and agreement. Our patients always come first and we have a duty to protect their safety and confidentiality. Anyone found filming or taking photographs on the trust premises without the permission of the trust’s communications team will be asked to leave by the security department and may face prosecution.
Unless agreed otherwise, film crews and photographers must be accompanied by a member of the Communications Team at all times.
Contact: oxl-tr.communications@nhs.net
