Our values

Our values express our heart at Oxleas.

They are the lens we look through to guide our behaviours day-to-day, informing how we act, the decisions we make, and how we work with our service users, patients, families, carers, and colleagues.

Our values are:

  • We’re Kind: We show consideration, concern and thoughtfulness towards everyone.
  • We’re Fair: We embrace difference, treat everyone with respect and promote diversity, equity and inclusion.
  • We Listen: We always seek to understand, learn, and improve.
  • We Care: We work together and innovate to put our service users at the heart of everything we do.

Our values have been developed through discussions with our staff, patients, and local people about what our priorities should be to support us to achieve our mission of ‘Improving lives’.

They have also emerged through open and honest conversations about race inequality and difference and how we can continually create an environment that delivers excellent patient care and makes Oxleas a great place to work.


Refreshing our strategy 2024-27 - tell us your views

Help us develop the next phase of our strategy

It’s time for us to think about our future and we’d love you to help shape our plans for the coming years.

Back in 2020, your ideas helped us to develop a new strategy for Oxleas. You said our priorities should be:

  • working towards achieving zero delays against agreed waiting time targets
  • delivering great out of hospital care
  • making Oxleas a great place to work

We’re now reaching the end of the first phase of our strategy 2021-24.

It’s time for us to take stock and gather your views to help us develop the next phase of our strategy 2024-27.

With your help, we want to be ambitious about how we improve the lives of our local people.

It’s important that we hear what you have to say and you can feedback to us in a number of ways.

Firstly, we will be holding strategy refresh table discussions which you can get involved in at each of our Annual Members’ Meetings on 18 October 2023.

If you are unable to attend our Annual Members’ Meetings in person, you can access the survey online via this link:

We look forward to hearing from you.

Further information on what we have achieved so far in each of our main priorities can be found below:



1 Achieving zero delays

The amount of time a patient should expect to wait for a service should be well-defined and understood by both patients and staff. We want Oxleas to be known for delivering the right care at the right time with zero delays. 

2 Delivering great out-of-hospital care

We will achieve great out-of-hospital care by co-designing our services with those who use our services and their loved ones. We are also keen to work in close partnership with local GPs, the voluntary sector and our local providers. We will support our service users to have greater choice and control and be supported to live well in their communities.

3 Making Oxleas a great place to work

We will only deliver outstanding care to our patients if we take the best possible care of our staff. We want our people to be given opportunities to develop and thrive and to feel supported to give their best every day. We want every person in Oxleas to be treated kindly, fairly and with care.

Building blocks for change

To help us achieve these three big priorities, we will be taking forward the following programmes

  • Our building blocks for change:
  • Delivering quality management
  • Bolstering our service user, patient, carer involvement and co-production
  • Creating a safety and learning culture
  • Increasing our focus on service inequalities
  • Effective partnership working
  • Reducing violence, aggression and abuse against our staff
  • Increasing digital and remote service delivery
  • Making best use of our resources.

Download our strategy and a summary infographic below. Please contact oxl-tr.communications@nhs.net if you would like the documents in a different format.

View more of our strategies in our Oxleas Strategies Library: https://www.oxleasstrategies.com/

we’re kind we’re fair we listen we care