Oxcare: Your digital letters

All patients are automatically opted in to receive digital letters. If we have your phone number and email address, we will send you a text message and/or email with a secure link. 

To access, you will need to click the link in the message and follow instructions to view.

To log in you will need to provide your last name, date of birth and post code. If we do not have your phone number/email address you will still receive paper letters. 

We will automatically send you a paper letter in the post if you do not open your digital letter within 48 hours. 

You can also change your settings via your account:

• Log into nhs.my/oxleas
• Go to the ‘Settings’ tab in the top right, and turn off the paperless option.  

Alternatively, you can respond following the instructions in your notification. Or once you have logged into Oxcare, you can also choose to turn off your notifications. Please note that this will affect you receiving notifications from other hospitals that use DrDoctor.

Text messages will always come from the same mobile phone number 07860 039 092.

Emails will come from: no-reply@drdoctor.co.uk

Please note you cannot reply to the phone number or email address.

Find out the benefits of receiving digital letters:

• All your Oxleas letters can be accessed in one place
• You will receive letters faster digitally than in the post
• It prevents letters being lost in the post, this helps to reduce our DNA (Did Not Attend) rates
• It helps to reduce the amount of paper we are printing helping us to reduce our carbon footprint.

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If you see an error when entering your surname, date of birth, or postcode, it may be due to outdated or incorrect hospital records (e.g. typo, old address, or wrong date of birth).

Please contact your care team directly to update your details. You’ll find contact info on their website, in previous letters, or via our services.

If your info is correct but you still see an error, the message may be for someone else linked to your contact details (e.g. a family member). Try logging in with their details instead.

If we do not have your mobile number and/or email, or if you cannot open a digital letter within 48 hours, we will send you a letter in the post.

If an appointment is booked for your child, Oxcare will notify the patient using the mobile number registered with us. In most cases parents’ mobile numbers are used for their children.

If you have more than one mobile number or email address recorded in RiO. Oxcare will use the most recently added to send the notification.

For any technical issues related to Oxcare, submit a request to DrDoctor.